Mercedes-Benz of Fort Washington - Service Center

secure work done properly. Car is in good shape. I have received phone calls on progress and assurance of all recommended work. Pick up and delivery very a work done properly. Car is in good shape. I have received phone calls on progress and assurance of all recommended work. Pick up and delivery very accommodating. Thank you, More

Service personnel are accomodating and professional Had a repair that required a lot of expertise. They were great at giving me a loaner and keeping me informed until repair was complete. Had a repair that required a lot of expertise. They were great at giving me a loaner and keeping me informed until repair was complete. More

Great Service department Had some recent issues with my SL 550. Joanne Zaren was excellent in getting the issue resolved. Five Star Service. Highly recommended Will be b Had some recent issues with my SL 550. Joanne Zaren was excellent in getting the issue resolved. Five Star Service. Highly recommended Will be back More

Great Customer Service and Attention to Detail Had car serviced here and it was a great experience. Very friendly and no hassle. Tony did a great job and exceeded expectations. Highly Recommended Had car serviced here and it was a great experience. Very friendly and no hassle. Tony did a great job and exceeded expectations. Highly Recommended More

Excellent Experience Had a flat tire and was in the Ft Washington area visiting during the Holidays from out of town. They did an amazing job coordinating with my dealersh Had a flat tire and was in the Ft Washington area visiting during the Holidays from out of town. They did an amazing job coordinating with my dealership in NYC and locating my Tire Insurance plan in order to ensure I got processed correctly and didn't have to pay out of pocket for changing my Tires. Great run dealership! I would recommend. More

Convenience With the loaner valet service, having my vehicle serviced at Fort Washington Mercedes so simplifies the the service process that I wouldn't consi With the loaner valet service, having my vehicle serviced at Fort Washington Mercedes so simplifies the the service process that I wouldn't consider having my vehicle services elsewhere. More

Tire pressure light My tire pressure light went on and I called Paul. He said bring the car in, which I did. They gave me a loaner. A few hours later the car was fixed My tire pressure light went on and I called Paul. He said bring the car in, which I did. They gave me a loaner. A few hours later the car was fixed. It’s always professional and courteous there. More

Excellent treatment except for loaner agency. Excellent treatment except for the use of Enterprise Rental for its loaner cars. In the past they had tried to add fraudulent damage charges to previo Excellent treatment except for the use of Enterprise Rental for its loaner cars. In the past they had tried to add fraudulent damage charges to previous a rental vehicle unrelated to this dealer. More

I was treated very well in person I would say I was treated better in the dealership than I was over the phone. I wasn't treated poorly, however when I called the receptionist was not I would say I was treated better in the dealership than I was over the phone. I wasn't treated poorly, however when I called the receptionist was not friendly at all. When I asked if it was possible if I could get a loner vehicle, she was very curt and dismissive. That being said...I was pleasantly surprised with the customer service in person. More

Yearly inspection I had my car in for routine maintenance and inspection. The service was done within a reasonable amount of time and the rep was helpful and courteous. I had my car in for routine maintenance and inspection. The service was done within a reasonable amount of time and the rep was helpful and courteous. More