Mercedes-Benz of Fort Washington - Service Center

Great customer service MB of Ft. Washington is a great dealership. I purchased two Mercedes vehicles from them and have been using them to service my cars for years. Every MB of Ft. Washington is a great dealership. I purchased two Mercedes vehicles from them and have been using them to service my cars for years. Everyone there is very nice and goes above and beyond to service the customer. More

Getting my annual service I arranged in advance to have a free loaner car, which was delivered to me at the time they picked up my car. The service was completely properly and I arranged in advance to have a free loaner car, which was delivered to me at the time they picked up my car. The service was completely properly and in a timely manner More

Great experience as always!! Great experience with my vehicle's service and Paul Forsyth. He is amazing!! He is customer service oriented and can translate the technicalities. Great experience with my vehicle's service and Paul Forsyth. He is amazing!! He is customer service oriented and can translate the technicalities. He even knows how to deliver expenses when the bill is ready making sure I understand as opposed to focus only on the total amount. More

Joanne was courteous and efficient! Everyone is treated with the upmost respect by staff! I am pressed for time. I have already recommended a friend consider trading in his volkswagon Everyone is treated with the upmost respect by staff! I am pressed for time. I have already recommended a friend consider trading in his volkswagon for a white sports, like my loaner--dreamy! Thank you! Ang More

Outstanding in all aspects including quality of work, understanding of problems, courtesy extended to me, follow up after service and completion of work by time promised including quality of work, understanding of problems, courtesy extended to me, follow up after service and completion of work by time promised More

Good but could be better Went in for planned service visit. There was an available to the Navigation system which if they offered me I would have gotten. Second time this ha Went in for planned service visit. There was an available to the Navigation system which if they offered me I would have gotten. Second time this has happened where they have not offered something I know was available via previous communication from Mercedes. While there service is otherwise very good, this dealer only tends to mention the overly expensive additional work you need done rather than giving you all the optional things that are available so that you can pick ones you want for that visit. More

Best Service This was my cars first due service, though I had not bought my car from them. But even still my car was attended to maximum detail and every detail of This was my cars first due service, though I had not bought my car from them. But even still my car was attended to maximum detail and every detail of the service activities to be carried out was explained to me. They were more welcoming and have ample re-freshments if you are waiting for your car. I highly recommend this dealership. More

Body work and head light The dealership lost my keys to my car. They took 4 weeks for a two week job. They forgot to put a reflector on the rear of the vehicle after they said The dealership lost my keys to my car. They took 4 weeks for a two week job. They forgot to put a reflector on the rear of the vehicle after they said the car was 100% done. More

Always made to feel special Paul Forsyth always has a smile and is eager to ensure my service issues are taken care of. Very knowledgeable and makes sure its done right the first Paul Forsyth always has a smile and is eager to ensure my service issues are taken care of. Very knowledgeable and makes sure its done right the first time every time. More

Consecutive problem Derrick Whitman by far is the best service manager and Mercedes Benz should consider him a true asset to their dealership. Patience of a saint. Derrick Whitman by far is the best service manager and Mercedes Benz should consider him a true asset to their dealership. Patience of a saint. More