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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,317 Reviews

2,317 Reviews of Mercedes-Benz of Fort Washington - Service Center

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January 29, 2019

Great customer service The customer service was great! From the time I drove into service area. All of my interactions with every employee was fantastic. The waiting area is More

by Ms ppldiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick and Tony
January 29, 2019

Tire Replacement Very pleased with timely walk-in replacement of (2) tires that had warranty issues. I paid only for mounting labor. Car ready to drive away within min More

by MELKS44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony C - and assorted others
January 29, 2019

Fantastic service. All employees very helpful, and making sure the customer was kept informed on the updates on the services being corrected...always great customer serv More

by JFOUNTAINE67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal O'Brien
January 29, 2019

Repair passenger front tire rim While vehicle was in for rim repair, I was told that a factory recall service was also peformed., including service to my trunk that wasn't opening pr More

by CHERYLJOYNER7455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2019

Benz Service Maintenance and Repair The team at Mercedes-Benz of Fort Washington (specifically Tony Colantonio) are all extremely professional and helpful. I have been taking my car(s) t More

by lrball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Colantonio
January 27, 2019

Maintenance is very experience. Also I don't like to fell hustled. I needed front brakes not back brakes at the time. I was told that the light for the back b More

by PRICEK50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I am not sure who I worked with.
Jan 27, 2019 -

Mercedes-Benz of Fort Washington responded

PRICEK50 I am sorry that you were disappointed by the treatment you received at MB Fort Washington. My name is Colin Mattis. I am the Client Advocacy Manager for Park Avenue Motor Cars, the parent company of MB of Fort Washington. We try to stay on top of market conditions so we are in line with other MB dealers. I will certainly share your concerns with the Parts and Service Director. With regard to feeling pressured, I apologize on behalf of the dealership. That is not how we want our suggestions to be received. I will also bring this to the attention of the team. Thank you for the feedback.

January 25, 2019

Quality affordable service You’d say oh geee this is mercedes dealer/service and gonna be expensive BUT hey it costed me %50 cheaper than corner service shops More

by Z.MEHDIYEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2019

Good experience; however, fell through the cracks State inspection service went without incident; however, I asked that a small (2 inch) scratch be looked at and pain touch up be applied, yet nothing More

by DMCRX
Recommend Dealer
Yes
Employees Worked With
January 23, 2019

Always accommodate clients The best place to purchase MB also the best to Service your car, much more honest in price quotes and needed services Other MB dealershipd in the ar More

by MMJP1324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January 22, 2019

Awesome service, friendly staff and comfortable atmosphere My visit was for service and is always a good experience. The staff and mechanics are dependable and particular to detail. They are friendly and the a More

by MimK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Colantonio Five stars for this fine gentleman
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