Mercedes-Benz of Fort Washington - Service Center

General Scheduled Service General schedule A service, service was exact, prompt and explained. Representatives were pleasant as always. The extra amenities such as coffee warm General schedule A service, service was exact, prompt and explained. Representatives were pleasant as always. The extra amenities such as coffee warm cookies and especially the massage chairs, are excellent. More

Insulting and disreguarding concerns Christina Lowe was very insulting and disrespectful. I felt attacked. On multiple conversations about the service Christina insisted that the brakes w Christina Lowe was very insulting and disrespectful. I felt attacked. On multiple conversations about the service Christina insisted that the brakes were not installed by mercedes Benz. I brought it to the service manager's attention and he said that "Christina should have stopped at some point and she didn't know that the brakes were from mercedes Benz" but he never apologized or fixed the problem. When the manager confirmed that the brakes were from mercedes Benz Christina never apologized either. In fact, the concern that I had about the car was for some reason omitted from the service paper that I received. There was no mention of the problem. In Christina's words, "the issue was duplicated but unable to fix because she claims that my brakes were not from mercedes benz." In the manger's words, "the noise is not as loud as before". At this point I'm still hearing the noise and I need the issue fixed. Thank you. More

Not able to figure out the issue I gave my vehicle for the third time. First time it was in the inventory for almost 2-3 weeks and 2nd time also same situation but not able to figure I gave my vehicle for the third time. First time it was in the inventory for almost 2-3 weeks and 2nd time also same situation but not able to figure out core issue. Hoping for the best this time. One more thing is they provided loaner vehicle and they took care of insurance and everything, they didn’t ask me anything like credit card that’s a best part but for the third time they gave loaner car and hold my credit card and they want me to take care of insurance and all, that would cost me around 200$ for a week and this is the worst part. I really fed up with this. More

Impressive service, reliable service, Convenient, friendly, Customer Service staff knows how to do their job, encourage me to recommend fort Washington and Mer service, reliable service, Convenient, friendly, Customer Service staff knows how to do their job, encourage me to recommend fort Washington and Mercedes-Benz to friends relatives and work colleagues. More

Awesome Service Wonderful service team. Keep up the good work! Selling a car is the easy part of a dealership....keeping the customer happy after purchase is the ha Wonderful service team. Keep up the good work! Selling a car is the easy part of a dealership....keeping the customer happy after purchase is the hard part and your Service Department is something to be proud of. I can't even imagine what that department deals with day to day....customers are not always easy! More

Where is handled by a professional customer service agent , My service manager, Michael Brian, was a professional and impressed me with his Technical knowledge of my model car and processed me with a loane My service manager, Michael Brian, was a professional and impressed me with his Technical knowledge of my model car and processed me with a loaner car within 20 minutes. My return trip to pick up the car was just as quick and efficient Michael explained what actions were taken to correct the discrepancies. More

Nothing but the best Every experience with Mercedes Benz of Fort Washington is a pleasure. You are treated special and leave knowing everything has been done with an eye t Every experience with Mercedes Benz of Fort Washington is a pleasure. You are treated special and leave knowing everything has been done with an eye toward perfection. More

Service It was a last minute appointment so I was happy to get in. It seemed pretty fast sitting in the message machine! It accomplished what I was there fo It was a last minute appointment so I was happy to get in. It seemed pretty fast sitting in the message machine! It accomplished what I was there for. Popcorn a little salty (lol) Linda More

Sorry...But This Service Was Not Up To Expectations 1. $200 for a winter to summer tire change is excessive. 2. The Start-Stop Function: Since serviced, has not engaged once in either the Eco or Co 1. $200 for a winter to summer tire change is excessive. 2. The Start-Stop Function: Since serviced, has not engaged once in either the Eco or Comfort setting. While I understand the mechanic's comment regarding the Start-Stop module meeting operational parameters, it seems to me the next step should have been to determine what other system is under-performing so that the threshold for activating the Start-Stop function is not reached. This apparently was not done. More

Wonderful Customer service! My service representative Derek Witman was amazing! He was really friendly and had a positive attitude. He was excellent keeping me involved with rep My service representative Derek Witman was amazing! He was really friendly and had a positive attitude. He was excellent keeping me involved with repair updates, My repairs were completed faster than expected. More