Mercedes-Benz of Fort Washington - Service Center

Market saturation Mercedes is no longer a luxury brand. It’s overreach to go to the masses have left the high end cars design and function inferior dues to lack of att Mercedes is no longer a luxury brand. It’s overreach to go to the masses have left the high end cars design and function inferior dues to lack of attention and detail. Mb fort Washington is consistently carrying this message as the place is always jammed and service results are less than desirable. My S63 has lost its own front bumper Trim 3 times due to poor design at the factory lever carried thru poor service at dealer. All I was able to do was negotiate 20% off for the part and after getting the 3rd one installed, it fell of again within a week. I have spent $3k total on this part dysfunction plus service charge. The time loss is unacceptable and notifying anyone at dealer went no where. The fact that I even took the time to write this is pointless as Sloane and MB will continue to bank on a brand tut is going to be in gutter in 20years..textbook scenario. Congrats to selling millions of $40k cars. Your luxury cars now suck like them. Moving on and getting out of my lease and buying from a company that focuses on quality instead. Best of luck.. More

I feel like a CEO when I’m at your Dealership Everything is great from the staff who greets me in the garage to the people at the service department and also the car rental department Thank you Everything is great from the staff who greets me in the garage to the people at the service department and also the car rental department Thank you MB More

Satisfying Customer Service Joanne Zaren has always a pleasant smile upon arrival. Car was serviced swiftly for State Inspection and other services, with an extra clean car wash Joanne Zaren has always a pleasant smile upon arrival. Car was serviced swiftly for State Inspection and other services, with an extra clean car wash More

best place Best place to service ur sprinter, service advisor susan is very helpful nice person explain everything about ur car or van problems , finish service Best place to service ur sprinter, service advisor susan is very helpful nice person explain everything about ur car or van problems , finish service on time More

Replace console New console was installed perfectly and looks one hundred times better than the original, which reminded me of contact paper. Although the problem t New console was installed perfectly and looks one hundred times better than the original, which reminded me of contact paper. Although the problem took a while to be addressed, the correction was handled professionally. More

Extra Care All of the people that I was in contact with, at the dealership were caring and very helpful during a stressful time. I was informed up to the minute All of the people that I was in contact with, at the dealership were caring and very helpful during a stressful time. I was informed up to the minute of the status of my wife's vehicle. More

Review of service performed Car was missing tow cap cover when I picked it up. Was there when it went in. Been over 1 month waiting for new one. Problem with starting was not Car was missing tow cap cover when I picked it up. Was there when it went in. Been over 1 month waiting for new one. Problem with starting was not addressed as I requested. More

Excellent service! As always, a seamless experience with detail oriented team members. MB of Fort Washington team is always a pleasure to work with and ensure timely and As always, a seamless experience with detail oriented team members. MB of Fort Washington team is always a pleasure to work with and ensure timely and courteous service from start to finish. More

smooth I was told when I leased my car I had to bring it in. Seems like a real racket to me. I don't drive the car much and only had 4500 miles on the car. I was told when I leased my car I had to bring it in. Seems like a real racket to me. I don't drive the car much and only had 4500 miles on the car. Not sure what type of maintenance I really needed at this time and it cost me over 300 bucks. More

Awesome Service Experience If you need to wait to have your car serviced Mercedes Benz of Fort Washington is the place you you want to be. From your first greeting from team tha If you need to wait to have your car serviced Mercedes Benz of Fort Washington is the place you you want to be. From your first greeting from team that collects the vehicle and mileage information to working with your service advisor (mine being the fabulous Joanne) to sitting in a massage chair watching TV, it’s a most pleasant experience! More