Mercedes-Benz of Fort Washington - Service Center

Poor Experience I took my car for my tires and a sensor issue which they had to order a special part for the next day. The issue was resolved but I had also mentioned I took my car for my tires and a sensor issue which they had to order a special part for the next day. The issue was resolved but I had also mentioned that the tire pressures were off. The team had returned the car with the new break sensor (which was covered under warranty) but did not add air to the tires or even mention something was wrong with them. After paying MB over $60,000 for my car the least you would expect is some air worth pennies to be added and adjusted to my tires. I am a health care provider and barely have time to do all this extra car maintenance which should have been done since the car was already being looked at. I ended up stopping at a gas station on way back after picking my car and just added the air by myself. A few weeks later I had a nail in my tire that caused the air pressure to drop so I had taken my car back the second time. The representatives stated it could be fixed with plug. I also mentioned one of my tires had a random air bubble that appeared a few days ago, which now required a new tire. I ended up spending over $500 for a new tire,plug and additional fees. They returned my car with a free car wash which actually made me very angry because a few weeks back when I came back for the sensor issue they didn't give me a car wash or didn't bother correcting the air pressure. My family has owned MB cars for generations now but I have never seen such cheap service. More

Always helpful and knowledgeable. I have been dealing with Fred Milke for years and he is a pleasure. Derek is my go to person any time there is an issue. Not sure why this is coming to me now. The car with Fred Milke for years and he is a pleasure. Derek is my go to person any time there is an issue. Not sure why this is coming to me now. The car is a year old. More

Excellent Service My car was in for repairs to a dented bumper. The estimate was exactly what was charged which is not always the situation elsewhere. Consistently good My car was in for repairs to a dented bumper. The estimate was exactly what was charged which is not always the situation elsewhere. Consistently good, prompt service is always appreciated especially in the midst of the pandemic. The car was washed which is always welcome. Nothing like seeing a clean car when returning for pick-up. Thank you to Mercedes employees for great work and service. More

I can describe the wonderful 👏 job the did with my car 🚗..The right ✅ ace to buy your car and best service all around. My sure you visit Fort Washington Mercedes 🚗..The right ✅ ace to buy your car and best service all around. My sure you visit Fort Washington Mercedes More

My Mercedes Dealer The sales people are friendly they actually speak and or greet you with pleasantries. The people receiving the cars are attentive with me when I am ex The sales people are friendly they actually speak and or greet you with pleasantries. The people receiving the cars are attentive with me when I am exiting vehicle. I also like that the courtesy ride people can get me to the train station on time. More

Good Service Nice people overall. The staff were pleasant and helpful. They were able to fix my car up within the time frame they said it would. Haven't had any is Nice people overall. The staff were pleasant and helpful. They were able to fix my car up within the time frame they said it would. Haven't had any issues after that. More

Outstanding Service I bought my car in for my A service. My car was finished in the time frame they gave me. The sales person (I forgot his name) was professional. I bought my car in for my A service. My car was finished in the time frame they gave me. The sales person (I forgot his name) was professional. More

OVER ALL MY EXPERIENCE WITH YOU FOLKS AS OUTSTANDING! I HAVE HAD 2 MERCEDES AND BOTH CARS WERE EXCELLENT. THE SALES PERSON JUAN RODRIGUEZ IS SUPER TO DEAL WITH AN WOULD HIGHLY RECOMMEND HIM AND FT WASHIN I HAVE HAD 2 MERCEDES AND BOTH CARS WERE EXCELLENT. THE SALES PERSON JUAN RODRIGUEZ IS SUPER TO DEAL WITH AN WOULD HIGHLY RECOMMEND HIM AND FT WASHINGTON DEALERSHIP SALES AND SERVICE. More

I can proudly say, sprinter ft washington treats me top notch. Susan is the most knowledgeable service advisor and I trust her advise re my vehicle 200% notch. Susan is the most knowledgeable service advisor and I trust her advise re my vehicle 200% More

Very pleasant & professional I purchased my GLK from Bruce Gilbert &My service rep is Joanne Zaren. Both the purchasing & service experience has always been great. An all aro I purchased my GLK from Bruce Gilbert &My service rep is Joanne Zaren. Both the purchasing & service experience has always been great. An all around great experience. More