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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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August 07, 2020

John in collsioncare is the best! Courteous and responsive. The follow up is like no other. Kudos to John. We highly recommend the service department for any Mercedes owners. More

by PATTON1492
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in Collision
Aug 09, 2020 -

Mercedes-Benz of Fort Washington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you again for choosing Mercedes Benz of Fort Washington, we look forward to having you as one of our valued customers for many more years to come! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 31, 2020

Vehicle in for A/C problem. Dealer for now solved the problem by fixing , what they said, was a "float problem." So far A/C working properly. If major problem, dealer will not h More

by HARRYMARIS219
Recommend Dealer
Yes
Employees Worked With
Derek Witman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Mercedes-Benz of Fort Washington responded

Harry, thank you for taking the time to share your thoughts on working with our team. We're glad to hear that our team was able to help with the A/C issue! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 31, 2020

Excellent service, loved the loaner car and the politeness of the staff. Car was well serviced, runs great. Thank you very much! See you soon! More

by TAIDA.CHIVANGA
Recommend Dealer
Yes
Employees Worked With
Christina Lowe, Joanne Zaren
Jul 31, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 31, 2020

Nice staff to work with, took care of my car and did it in one day. Staff member who dropped car and picked it up did a great job. More

by JFSLOAT
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Mercedes-Benz of Fort Washington responded

It's great to hear that our team provided such excellent service! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes Benz of Fort Washington! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 30, 2020

Tire blow-out. Car towed in for repair Run-flat tire blow-out due to hitting pot hole. My car was towed by flat bed to your agency for repairs. Everyone involved was courteous, professional More

by Hankdimd79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember names of employees involved
Jul 31, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your feedback! It's great to hear that our team was able to help and provide such a positive experience. We appreciate your business and hope to see you again! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 29, 2020

First Service was Perfect 2020 GLE brought in for first annual service at 10,000 miles. Drop off was quick and courteous. Pickup was smooth and I was on my way. Car was washe More

by PAUL.COOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dessire Cardenas
Jul 29, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you, Paul, so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes Benz of Fort Washington. Please don't hesitate to reach out if you need anything else. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 29, 2020

Mercedes Benz Fort Washington, place is really clean and all the staff at Mercedes very courteous and helpful especially Derek in service thanks again for everything that you do for me More

by LYNSUEDOTHLYN
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 23, 2020

Excellent Service Came in for "A" Service it was thorough and cost was reasonable. I always look forward to visiting the Lounge and seeing my Salesman Quentin Campbell More

by DENNIS.JACKSON.JHO9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Mercedes-Benz of Fort Washington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes Benz of Fort Washington, we look forward to having you as one of our valued customers for many more years to come! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 23, 2020

Everyone should experience MBFW sales and service! My experience with MBFW service center has aways been excellent. Besides my salesman, Fred Milke, the service is the main reason I deal with MBFW. More

by SVERNEKOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Mercedes-Benz of Fort Washington responded

We are very happy to hear that Ryan and Fred provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

July 18, 2020

This is my third Mercedes Benz I am pleased with the brand, I have never experienced any problems with the different models driven and I am very satisfied with the Fort Washington dealership that I cho More

by Russ
Recommend Dealer
Yes
Employees Worked With
Joanne Zaren
Jul 19, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you, Russ, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

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