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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,321 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center
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September 26, 2020
I brought my car in to have a recall (sunroof) fixed. I also mentioned that while cleaning the inside of the front window, I bumped my rearview mirror and it was loose, and I was hesitant to "adjust" it ba also mentioned that while cleaning the inside of the front window, I bumped my rearview mirror and it was loose, and I was hesitant to "adjust" it back in myself. They said they would adjust it for me, and it wouldn't take much. Well, whatever effort it took resulted in a labor charge of $87.....to adjust it into the clip that holds in in place. $87! When I questioned it, I was told by person at service desk they couldn't remove the charge. I then waited to speak to someone about why the cost was so much, after 30 minutes I ran out of time to wait. They said someone would call to resolve & credit my credit card but nobody ever called. To me, it was 100% a money grab. I could see $20/$25 for the portion of any hour it maaaaybe took to adjust the mirror, but $87!! I will not ever take my car here again and would recommend going avoiding this dealership. More
by Lower Gwynedd, PA
Verified CustomerEmployees Worked With
September 25, 2020
My experience with the Service Dept. is a mixed bag. Last time there was a scratch in my car which they repaired. Then I found a minor chip in the windshield which I don't recall any incident to cause i Last time there was a scratch in my car which they repaired. Then I found a minor chip in the windshield which I don't recall any incident to cause it, so I had to use my insurance company to get it repaired. Overall I find the service dept. Managers courteous and helpful, but they should pay more attention in detail to the quality of the work. Thank you More
by ARITRASAHA
Employees Worked With
Tony Colantonio
September 25, 2020
Bring the car in for work and it is done in the time the dealer says. All work performed is done in great accuracy and is trouble free. dealer says. All work performed is done in great accuracy and is trouble free. More
by SOD52CHEVY
Employees Worked With
Other Employees :
Julian Greene -sales., Dessire Cardenas, Amy Hamilton, Aaron Smith
September 24, 2020
The service was done promptly with very little wait time. The service manager was excellent, very professional and thorough. I'm so sorry I can't remember her name. My name is Camelia Cobb so you can find he The service manager was excellent, very professional and thorough. I'm so sorry I can't remember her name. My name is Camelia Cobb so you can find her in your system records for my last visit. Ft Washington Mercedes-Benz dealership is the Best! More
by COBB08
Employees Worked With
Cannot remember name of female service manager who worked with me at my last visit
September 24, 2020
Excellent service and staff looks to assist in any way possible. Was able to bring my car in earlier then expected and was provided with a loaner. possible. Was able to bring my car in earlier then expected and was provided with a loaner. More
by RDAYERS4242
Employees Worked With
Tony
September 24, 2020
I have called several times for a service and no ever picks up or returns the call. This dealership is unprofessional. I will never got there again picks up or returns the call. This dealership is unprofessional. I will never got there again More
by MQK5085
September 21, 2020
Great service. Unfortunately I have relocated to West Palm Beach. If I were to stay in Philadelphia your dealership and service department would be my home away from home. Thank you. Palm Beach. If I were to stay in Philadelphia your dealership and service department would be my home away from home. Thank you. More
by RAPAJAMES
Employees Worked With
September 21, 2020
Ryan greeted me with a smile, he was polite, friendly. He went over everything that was being perfromed, and gave me an esitmated time work would be done. went over everything that was being perfromed, and gave me an esitmated time work would be done. More
by black4368.ah
Employees Worked With
September 20, 2020
They make u sit in the waiting room until you ask them if your car is ready! I’m going to another dealership instead of this one your car is ready! I’m going to another dealership instead of this one More
by SUGGSSHAWYNA
Employees Worked With
September 17, 2020
An Excellent service A very accommodating staffA Clean An Excellent service A very accommodating staff A Clean ambience I Will definitely go back Very Knowledge mechanic I will tell my friends abo An Excellent service A very accommodating staff A Clean ambience I Will definitely go back Very Knowledge mechanic I will tell my friends about this dealership More
by JLEONE62
Employees Worked With
