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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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November 19, 2020

Very Friendly and handled my issue as promised concerning a refund. I felt that was a game changer and showed a sense of appreciation for my business. . . More

by DENNIS.JACKSON.JHO9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
xavier lopez
Nov 23, 2020 -

Mercedes-Benz of Fort Washington responded

Hello Dennis we're glad everything worked out. We try our best to conduct business with our clients as fairly as possible. Thank you for letting us know you had a positive experience with us and we look forward to seeing you again. Happy Thanksgiving!

November 18, 2020

Tony in service was fantastic! Super responsive and took care of everything seamlessly. From making room in the service calendar to delivery of my car on time! More

by DBRADLEY10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony S.
Nov 18, 2020 -

Mercedes-Benz of Fort Washington responded

We love Tony too! Thank you for letting us know we're doing right by you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes Benz of Fort Washington, we look forward to having you as one of our valued customers for many more years to come.

November 17, 2020

I went in for airbag recall. It was quick as promised and efficient. The waiting area is spacious and was good to keep social distance. More

by DSLEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Mercedes-Benz of Fort Washington responded

We're so glad you had a pleasant service experience. We do our very best to make sure our service waiting areas are kept clean and well spaced. Thank you for your business!

November 11, 2020

Needed quick attention for a tire problem, took care of immediately. All the people I calebin touch with were friendly, knowledgeable and helpful. Best in class! More

by BOBW8KUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Smith
Nov 11, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 10, 2020

Made an appointment last minute for slow leak in one of the tires and they took the car in immediately. Couldn't ask for better attention. More

by BILL@RUBINSOHNTRAVEL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Mercedes-Benz of Fort Washington responded

Hello Bill. We're glad you were able to get in and out with the tire issue. We're glad we could help!

November 08, 2020

We were happy to be able to shop for our vehicle virtually and have the car delivered to the safety of our home. Ryan was knowledgable and easy to work with. More

by MARIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Mercedes-Benz of Fort Washington responded

Hello, We appreciate you taking the time to leave us this rating and we're so glad you felt comfortable with the buying process. We look forward to seeing you in the future!

November 07, 2020

Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excel More

by ALEX.SHAPIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you Alex for being a long-time loyal customer! We truly appreciate your business and are fortunate to have you as our client.

November 06, 2020

Every time that I utilize the service from the Center I have never been disappointed. The service is always handled with "kid gloves" and my representative, Tony has always kept me updated with the most re More

by STEVEPERCHICK@COMCAST.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you Steve for your taking the time to let us know Tony and the service team are taking good care of you and your vehicle. Providing the best service experience is our goal and we're pleased to know we have met that goal. Thank you for your business! Mercedes-Benz of Fort Washington

November 06, 2020

I found everything was as expected. No surprises is always a good thing. Expect for this review app which expects a minimum of 25 words. Hey, sometimes simpler is better. More

by PHARTUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you so much for the positive review!

November 06, 2020

There are some good Service Advisors and some that I would not recommend. Also in busy times . Your wait time may not be accurate. Overall ok More

by DMD4207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne
Nov 11, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you so much for your kind words, and for taking the time to leave us your constructive feedback.

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