Mercedes-Benz of Fort Washington - Service Center

On 9/26/2020 I wrote a review regarding an $87 charge for an adjustment to the rearview mirror, that was not supposed to incur a charge. In short, I was finally contacted by MB of Ft. Washington and the $87 an adjustment to the rearview mirror, that was not supposed to incur a charge. In short, I was finally contacted by MB of Ft. Washington and the $87 was refunded. The problem was due to a miscommunication between the "front of the house and the back of the house" - so to speak - and they acknowledged it and corrected the mistake of the charge. I'd say that's a text book example of honesty and integrity as far as customer service management. I really appreciate that the dealership made this right, thank you. I would recommend them for service going forward. More

Derek Whitman was helpful in expediting quality service and was amply assisted by Joanne Zoren. The work was done effectively and on time. The car was washed and vacuumed after the service It was a and was amply assisted by Joanne Zoren. The work was done effectively and on time. The car was washed and vacuumed after the service It was a pleasant extra More

Dealer provided exceptional quick same day service. I dropped off my car and received a loaner car quickly as to not delay my day. Great job! dropped off my car and received a loaner car quickly as to not delay my day. Great job! More

Always a good experience. They are quick and courteous. Little price but what you expect for a Mercedes. My car is 2006 runs well and never been to another mechanic. Little price but what you expect for a Mercedes. My car is 2006 runs well and never been to another mechanic. More

Service Associates were great. Very helpful and explained how the replacement parts were coming along. They kept me up to date as the process was unfolding how the replacement parts were coming along. They kept me up to date as the process was unfolding More

In for airbag recall. Came in at 7:30Am with no appointment but they were able to get it right in and took care of it in under 2 hours while i waited. Excellent service Thanks appointment but they were able to get it right in and took care of it in under 2 hours while i waited. Excellent service Thanks More

Excellent as always. The wait time was minimal and the loaner car process was very quick. I was kept informed of the process and recommendations for future expenses. Great showroom and service area. Every loaner car process was very quick. I was kept informed of the process and recommendations for future expenses. Great showroom and service area. Everyone is very friendly and helpful. More

Dexter has been great. I had to bring my car back multiple times for the same issue and he remained patient while I was clearly frustrated. Much appreciated. Thank you! multiple times for the same issue and he remained patient while I was clearly frustrated. Much appreciated. Thank you! More

The best customer service I have ever experience. Everyone there are so friendly. I would recommend everyone/anyone to come to this location to purchase a car or to get your car serviced. Everyone there are so friendly. I would recommend everyone/anyone to come to this location to purchase a car or to get your car serviced. More