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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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December 09, 2020

Dexter took care of me once again! Thank you! And, to Dexter took care of me once again! Thank you! And, to all including the tag-team who returned my car to me, much appreciated. Happy Holidays! More

by MICHELLEDRAYE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexter
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

Michelle, thank you for letting us know we took good car of you and your vehicle. Dexter is one of our best! Happy Holidays to you too!

December 08, 2020

Michael O’Brien, my service advisor has gone above and beyond to help me with my Mercedes Benz 2016 350GLE. He has been very accommodating and responds to my calls and inquiries in a very timely manner. More

by Lisa McBride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael O’Brien
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you Lisa! Providing a positive experience is our top priority and we're so happy that Michael delivered on your experience with us. We appreciate your business!

December 06, 2020

My experience was very good, service was excellent. Turn around time was wonderful. I would recommend your dealership to anyone. Your entire staff is very courteous and kind. More

by SPETER3829
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you so much for the wonderful referral to our clients! It's one of the best compliments we can receive. We look forward to seeing you soon!

December 06, 2020

My car was released to me in an unsafe condition due to driver seat belt fault under the Pre Safe system. Returned to rectify the situation on 11/6. More

by MARKPALARDY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Duke
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

Hello and thank you for your review! I'm hoping the unsafe condition you speak of was addressed and your vehicle is in safe operating condition. If not, we would like to correct the issue. If you choose, please email me directly at the email address below and I would be happy to facilitate any corrections where needed. Respectfully, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

December 05, 2020

LOVE THIS SERVICE TEAM- always responsive and helpful- great leadership from Derek Whitman. reason i keep buying card from them is due to servces - thanks! More

by ETOPLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Whitman
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

That's really saying something when you will base your next vehicle purchase on where it will be serviced! We love our loyal clients and our service team truly appreciates you and thanks you for taking the time to let us know.

December 03, 2020

Individuals are very professional and responsive to their customers. Work on the car is done expeditiously with thorough explanations as to the work and the cost. I will continue to use them going forward. More

by JOHNDALY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

John, thank you for the positive feedback on our service team. We do our best to ensure a level of trust when it comes to your vehicle, so it makes us glad knowing everything was explained to you as it should have been. Best wishes and we look forward to seeing you again soon.

December 03, 2020

I was very happy with the experience they had Very professional and accommodating I would recommend the dealership to my friend appreciate your service hope we can do more business in the future More

by ALEXTHEJEWELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you Alex for the great review. And thank you too, for the best referrals we can receive - from our clients! Thank you for your loyalty.

December 02, 2020

The service itself went relatively well.The service The service itself went relatively well. The service being performed was state inspect action/emission and a few recalls. I had to provide my owners More

by SNEAD6666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexter Bridge
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 02, 2020

The Fort Washington dealership has consistently provided a 'gold standard' of service. In addition to the excellent quality of workmanship/mechanic service, is the outstanding customer service provided by More

by CLROSSINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne Zaren receives 5 stars from me again!!
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

It's great to hear, that we delivered on the "gold standard"! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes Benz of Fort Washington!

December 02, 2020

This dealership and Tony Colantonio in service have taken good care of my cars for several decades now. I've never been disappointed. In fact, I've always been delighted. I used to live nearby, could leave t More

by GLENNA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Colantonio
Dec 15, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you so much for your kind words, and for taking the time to let us know Tony took great care of you! I'm also glad the issue with the parking lot was resolved expeditiously. Thanks for you loyalty and we look forward to seeing you soon!

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