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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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January 22, 2021

Thank you, I appreciate the care and cleanliness of my experience and that my “sales associate” Julian always makes a point to check in on my during my visit. That’s a delighter! More

by KWALSH1608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael O’Brien
Jan 22, 2021 -

Mercedes-Benz of Fort Washington responded

We absolutely love hearing this feedback! It's important to us that you feel comfortable and well-informed throughout the vehicle purchase process. Thank you for the review and best wishes with your new Mercedes-Benz.

January 22, 2021

Went above and beyond to thoroughly rectify problem, which has always been their standard. Greatly appreciated. Service B, follow up, and wheel refurbishment well done. Will remain a loyal customer. More

by MJKING0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Regalis, Christina Lowe
Jan 26, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one at Mercedes Benz of Fort Washington.

January 21, 2021

I am pleased with the service I received the last time I brought my car in for inspection. I would like you guys to improve on the appointment dates given to client. I received almost a a month appointment More

by NIKYEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton, Aaron Smith
Jan 22, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for letting us know how we're doing! We are working to improve on our appointment availability options. Please keep in mind our Express Service is available, with or without and appointment for minor routine maintenance and tire repairs. Thanks again for your review!

January 21, 2021

Mercedes Benz Princeton dealer/service is only 5 likes away from my home. No other reason is necessary to explain why I visit your service located 38 miles away from me. EXCELLENT & PROFESSIONAL!! More

by PYUNS2004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for your loyalty and for coming far out of your way to do business with us!

January 20, 2021

Not a pleasant experience due to unprofessional staff. Not aware of their policies rules and regulations need a reminder of how work should be done More

by DKARMIEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2021

Took my car in for a difficult situation and the dealership handled it with ease. Kept me apprised along the way and provided a loaner car during the process. More

by Satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexter Bridge
Jan 20, 2021 -

Mercedes-Benz of Fort Washington responded

We're thrilled to know a not so pleasant situation was handled with ease. Our Service Team is the best in those situations! Thank you for entrusting us with your Mercedes-Benz. We look forward to your next visit.

January 15, 2021

They took care of my problem quickly and very professionally.my wait was short and very comfortable. It was a good experience.they fixed what was wrong. More

by EWENOCH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Mercedes-Benz of Fort Washington responded

We're so glad you had a pleasant experience and your vehicle was fixed. Thank you for taking the time and we look forward to seeing you again next time!

January 15, 2021

Everything was done with the utmost care, experience, and knowledge. Being able to trust this dealership is key when needing repairs. I would recommend this dealership. More

by PETRONGOLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton, Aaron Smith
Jan 18, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for the kind words for our service department. We do our best to make servicing your vehicle as convenient as possible. We appreciate your business - thank you!

January 14, 2021

I think The service folks are great especially Tony!!! He is so efficient and helpful. He is a pleasure to deal with whenever my car needs service More

by ROSEC107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Colantonio
Jan 18, 2021 -

Mercedes-Benz of Fort Washington responded

We love Tony too! Thank you for taking the time to let us know Tony & the Service Team are doing a great job.

January 13, 2021

I took my car in for a detail and received my car back with water stains on the front and back windshields. Door windows also had water stains on them. 😟 More

by ANABRINSON6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Mercedes-Benz of Fort Washington responded

Hello and thank you for taking the time to post this review. We do apologize, our service team should have recognized there were water stains that needed to be addressed. Your feedback will help us be better as your comments have been passed along to our management team. Thank you for your business.

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