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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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February 27, 2021

Great dealership! Tuan Nuyen took care of everything for me to have my service. He did a great job. I would recommend him without reservation. More

by TONYD1201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tuan Nuyen
Mar 01, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for recommending Tuan at Mercedes-Benz of Fort Washington! We appreciate your rating, and look forward to working with you again!

February 26, 2021

Absolutely phenomenal service! Christina and Joann were amazing. They made sure I had a loaner car and that my cars issues were fixed. Service department fixed the issues I was having. Everyone was friendl More

by Christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to leave us a review, Christina! We're glad to hear that the team took great care of you during your visit and we hope to be of service to you again in the future. Take care! - The Mercedes-Benz of Fort Washington Team

February 26, 2021

We have been taking our Mercedes here since we’ve moved to Philadelphia and we have always been pleased with the efficient, professional and friendly service. We highly recommend this dealership. More

by Robin1451
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael O’Brien
Feb 26, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for your years of business with us at Mercedes-Benz of Fort Washington! We're so glad to hear you can always trust our service team. Take care!

February 25, 2021

All as excepts. Great and fast service . Would be nice to have a valet service but I understand there are some limitations now during the Covid times. More

by BRETOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Mercedes-Benz of Fort Washington responded

We’re delighted to get your 5-star review and feedback! Thanks!

February 25, 2021

I am very happy with the service I have received at Fort Washington MB dealership. All my concerns were addressed quickly and professionally. When the care was ready a service man called and explained very More

by ROUMENAA
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Lowe
Feb 26, 2021 -

Mercedes-Benz of Fort Washington responded

Thanks for sharing your experience with us at Mercedes-Benz of Fort Washington! We're so glad our team could provide you with such an excellent experience and we look forward to working with you again!

February 24, 2021

It is very different to deal with sales and service associates as good and professional as this Mercedes group is. Not use to such great care. Thank you Derek and other co-workers. More

by DIEGOSELLSCARS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek !!!!, Aaron Smith
Feb 24, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you so much for this wonderful review - we can't wait to share it with Derek and the team! We're truly grateful for your support and look forward to your next visit with us here at Mercedes-Benz of Fort Washington!

February 24, 2021

Never had a problem this dealership has a very friendly environment always trying to Accommodate your needs . Due to the covid 19 pandemic I did appreciate the six feet distancing More

by marvalpeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Lagaua
Feb 25, 2021 -

Mercedes-Benz of Fort Washington responded

Here at Mercedes-Benz of Fort Washington we always value and appreciate our customers’ feedback. Thank you!

February 20, 2021

I really like working with the dealership as they are true professionals and always provide a loaner vehicle. However, my check engine light has been reset on numerous occasions and comes on every time More

by SHANNON.WALKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek and Mike
Feb 25, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for bringing this to our attention, Shannon. We understand your frustration and would like the opportunity to work together to find a solution for you. Please send me an email explaining the situation. I look forward to connecting with you, Amy Hamilton - Fixed Operations Specialist - ahamilton@yourmercedes.com.

February 19, 2021

Poor service. My vehicle issue still have not been addressed and rectified after being at the shop several times since December. Please explain why service has not rectified the issue? More

by ANGIE2231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton
Mar 05, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for reaching out to us about this issue. I would like to know more about this and see if we can find a resolution. If you would be willing please reach out to me at the email address below. Thank you, Amy Hamilton - Fixed Operations Specialist - ahamilton@yourmercedes.com

February 19, 2021

Great service; did the workGot me out. In a timely Great service; did the work Got me out. In a timely fashion Courteous & had snacks & massaging chair & watched TV & had internet & offered to wash More

by BEETHEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Mercedes-Benz of Fort Washington responded

We’re glad we could deliver a 5 star experience, thank you!

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