Mercedes-Benz of Fort Washington - Service Center

It was a good experience for a simple service. I had the first appointment and was able to observe the care your staff took in preparing the drive-in drop off area, aligning the floor mats perfectly the len first appointment and was able to observe the care your staff took in preparing the drive-in drop off area, aligning the floor mats perfectly the length of the bay. More

They work very closely with a customer to provide what is best regarding the problem or need. The intent is to help make someone happy and satisfied. Timely service is also important. best regarding the problem or need. The intent is to help make someone happy and satisfied. Timely service is also important. More

Susan Hayes is AMAZING! She and her team are fantastic! Susan moved our claim through the proper channels faster, cutting our vehicle down time by over a week! Susan moved our claim through the proper channels faster, cutting our vehicle down time by over a week! More

Excellent service. Could not have been any better. First class dealer never disappoints. I give them my highest possible recommendation. I would not go anywhere else. class dealer never disappoints. I give them my highest possible recommendation. I would not go anywhere else. More

Devan was great and so was the guys in the back kept me informed greatly satisfied couldn’t be more satisfied with the service it’s always excellent informed greatly satisfied couldn’t be more satisfied with the service it’s always excellent More

Susan Hayes and her team of experts went above and beyond to service my vehicle. I would highly recommend them. Special thanks to Susan Hayes. to service my vehicle. I would highly recommend them. Special thanks to Susan Hayes. More

I was very pleased with the service I received at the dealership. I came there for a car inspection, and Christina made sure that the recall was also attended to. dealership. I came there for a car inspection, and Christina made sure that the recall was also attended to. More

Disorganized. Didn't feel welcomed or directed well on arrival. Scheduled early service to have car done by a certain time. By leaving the car & not staying to wait, it was clear that they kept bumping me arrival. Scheduled early service to have car done by a certain time. By leaving the car & not staying to wait, it was clear that they kept bumping me to the end of the line. Wait time too long to wait but should have just slept in and come late to have faster service. Will look for alternate dealership for future service. More

Good Job, fair price, always easy. It's never difficult to get scheduled, to get loaner cars and get in and out... no lost time to get scheduled, to get loaner cars and get in and out... no lost time More

Frank Regalis in service and Derrick the service manager were both great and went out of their way to find the problem.They are both a credit to your dealership. were both great and went out of their way to find the problem.They are both a credit to your dealership. More