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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,321 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center
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May 20, 2021
Exceptional service experience. Christina Lowe consistently goes above and beyond. The wait was minimal, the work was done timely, my car was freshly cleaned at pickup. I was keep timely informed consistently goes above and beyond. The wait was minimal, the work was done timely, my car was freshly cleaned at pickup. I was keep timely informed of the service progress by Christina. More
by TMCDUGALL
Verified Customer
May 19, 2021
I've been using Fort Washington dealership for the last 3 years and I've always had a good experience until recently. I purchased my new lease GLA 250 on March 30th and the sales person was great! However, a years and I've always had a good experience until recently. I purchased my new lease GLA 250 on March 30th and the sales person was great! However, a week after I had the car I noticed there was moisture in the right tail light in the back on the passenger side of the car. I called the dealership the week of April 5th and spoke to someone in the service area that connected me to Mike. I explained what was going on with the light and he said he would order a new light and call me when it arrived. It has been over a month and I've called the dealership every other week about this matter and spoke to Mike on three separate occasions and was told each time it should be in next week. The back of the car still has this moisture from the light since the first day I brought the car! It is now going on almost two months and it's not repaired. As I mentioned I've had good service before and this is really disappointing that I have to follow up every other week and was even told the last time I called and spoke with someone in the service area that he did not see an order placed for me on the system. Mercedes is a luxury brand in which we the consumers pay premium for great service. I am upset and disappointing that this is the service I am receiving from this dealership. I hope to have this repaired ASAP. More
by JSALVODON
Employees Worked With
Mike from service area
May 19, 2021
The service was excellent. The timing was quick and we were very happy. We will certainly use your dealership again. Thank you very very much were very happy. We will certainly use your dealership again. Thank you very very much More
by TONYTRISH2011
Employees Worked With
May 18, 2021
Fantastic dealership to deal with from sales to service. They make the car buying experience very painless. Mercedes is a quality car and their staff is knowledgeable and helpful. They make the car buying experience very painless. Mercedes is a quality car and their staff is knowledgeable and helpful. More
by PKGOLDEN731
May 18, 2021
The service is always excellent. My C300 is more than ten years old and I have been servicing the car at MB Fort Washington since 2015. years old and I have been servicing the car at MB Fort Washington since 2015. More
by DANAYKING
May 14, 2021
Service at the dealership is very good the guys that greet you when you pull up in the bay is extremely nice and pleasant for the most part greet you when you pull up in the bay is extremely nice and pleasant for the most part More
by BENW996
May 13, 2021
Thanks for the outstanding service provided! I brought my car in for a recall and was treated with professionalism and respect. My car was taken care of expeditiously and problem was resolved! car in for a recall and was treated with professionalism and respect. My car was taken care of expeditiously and problem was resolved! More
by YNICHOLSON1952
May 12, 2021
Definitely not satisfied with service by representative. Each time we interacted it seemed as if the representative was bothered by even working with me. Attitude wasn’t desirable and not welcoming! Each time we interacted it seemed as if the representative was bothered by even working with me. Attitude wasn’t desirable and not welcoming! More
by TIFFSMITH9425
Employees Worked With
Anthony
May 12, 2021
Still waiting for sunglass holder replacement to come in. Have not been called that it’s in or been provides an update. It’s been several months Have not been called that it’s in or been provides an update. It’s been several months More
by WOODENCORNELL
Employees Worked With
May 10, 2021
When i called maid the appointment and dropped the vehicle off, the service advisor was nice assuring they would take care of any problems with the vehicle. When I called about the vehicle they knew w vehicle off, the service advisor was nice assuring they would take care of any problems with the vehicle. When I called about the vehicle they knew what had to be done with the vehicle they were waiting on the approval from corporate to get the vehicle repaired under warranty was the hold up on the vehicle. More
by JOHN.BILGER
Employees Worked With
Susan, Hayes
