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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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June 01, 2021

Service has always been good here. Environment is pleasant, clean and professional. Sometimes it is busy but the wait is never long at all. The service desk intake is pretty fast. More

by ALVINCLARK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this fantastic review, thank you!

May 29, 2021

No the people at the front where you do your paper work are rude abs nasty I’m thinking it’s a race thing not sure they forget to check my car for nails in the tires just horrible More

by FARHAAN07
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021

Usually good service but find it so busy very often difficult to even contact. Always crowded. On a few occasions there were service issues that took many charges and visits to resolve. Our newest ca More

by jph973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Mercedes-Benz of Fort Washington responded

We understand your frustration and appreciate your patience during these unpredictable times. We appreciate you being a Mercedes-Benz of Fort Washington customer and look forward to providing a five-star experience next time! Thank you for your feedback!

May 28, 2021

Did a great just job. Work done on timeAll employees Did a great just job. Work done on time All employees were courteous and went out of their way to make my visit easy. Thanks More

by J Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton, Aaron Smith
Jun 01, 2021 -

Mercedes-Benz of Fort Washington responded

We are so happy our Mercedes-Benz of Fort Washington team earned your five stars. Thanks, J!

May 27, 2021

Mercedes Benz of Fort Washington provides a professional team of people that make servicing your car effortless. Thanks and I am really enjoying my new car. More

by LCAGNOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Mercedes-Benz of Fort Washington responded

We're so glad to hear this! Thank you for stopping by to leave your great review and for choosing our team to care for your car! See you next time! - Mercedes-Benz of Fort Washington

May 26, 2021

I always have a great experience at Mercedes Benz of Fort Washington, Nick Lugara is the best guy, he gets problem solved, he is very helpful and smart about the cars, same goes for Xavier Lopez. Staff (Chri More

by RAHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Lopez, Nick
May 26, 2021 -

Mercedes-Benz of Fort Washington responded

We are so happy to hear that you've had such good times at Mercedes-Benz of Fort Washington! We are so honored to be your dealership of choice.

May 25, 2021

Their service is the best. Everyone are good people and very helpful. Got inspection less then hours . As a courtesy they wash your car and clean. The service manager Derek Whitman is one the best I had to More

by M.lavasani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael the men who is in the front office also very helpful and professional ., Amy Hamilton
May 26, 2021 -

Mercedes-Benz of Fort Washington responded

We're so glad to hear Derek made your experience so memorable! Thank you for the five-star rating! See you next time! - Mercedes-Benz of Fort Washington

May 25, 2021

Mrs. Joanne, always give me 5 star service and had been, for the last 10 years. Tony as well, goes above and beyond. Always make me feel appreciated. More

by JMPWASHINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mrs. Joanne
May 26, 2021 -

Mercedes-Benz of Fort Washington responded

We are so happy to hear that Joanne always provide such a great service experience for you! We're lucky to have her on the Mercedes-Benz of Fort Washington team!

May 21, 2021

Terrible service and condescending service person. Purchased a new GLS 450 from them (our 11th Mercedes) had previously purchased from another dealer. Made a sales appointment and the rest is a disast More

by PATRICKADOYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of how name
Jun 04, 2021 -

Mercedes-Benz of Fort Washington responded

Hello and thank you for your review. We have passed this on to our management team so we may address this internally. Please reach out if you would be willing to talk further about your experience. Respectfully, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

May 20, 2021

Professional and Excellent Service from the Service department.. The young men who greet you outside was displayed a professional image as well as communication. Thank you!! More

by BERNETTAREMBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Mercedes-Benz of Fort Washington responded

Reviews like this one make our day! Thanks from the Mercedes-Benz of Fort Washington team!

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