Mercedes-Benz of Fort Washington - Service Center

Best services possible. Very courteous, very professional and very efficient. Always happy when I have my care serviced here. I would recommend them very highly. and very efficient. Always happy when I have my care serviced here. I would recommend them very highly. More

My experiences at this dealership are always hit or miss, and more often miss. I have felt like a valued customer/friend at other Mercedes dealerships, but not this one. and more often miss. I have felt like a valued customer/friend at other Mercedes dealerships, but not this one. More

My sales man Fred Mielke was excellent. I told him what I was looking for and what I wanted to spend and he hit every mark. He was friendly and followed through on every promise he made. I would only see him was looking for and what I wanted to spend and he hit every mark. He was friendly and followed through on every promise he made. I would only see him in the future for any of my car purchases . More

I have been driving a Mercedes Benz for many years. I will only buy one at Fort Washington. My salesman, Fred Milke, is the best and equally important is the service I get every time my car needs servic will only buy one at Fort Washington. My salesman, Fred Milke, is the best and equally important is the service I get every time my car needs servicing. The people who work in the Service Department are helpful and courteous, starting at the top with Ryan KinKaid. I have already told many people about this particular dealership, and I will continue to do so, because I always have a great experience there! More

Joann was terrific. She was efficient and also provided necessary information regarding a recall of which I was unaware. She kept me informed throughout the day. Getting a vehicle to drive for the day was necessary information regarding a recall of which I was unaware. She kept me informed throughout the day. Getting a vehicle to drive for the day was an easy process. More

This was an exceedingly complicated diagnostic case because the problem was intermittent. Though it started within the warrantee period for a part that had been installed to correct another problem, it because the problem was intermittent. Though it started within the warrantee period for a part that had been installed to correct another problem, it was not resolved (after multiple times/weeks in the shop) until a year after the warrantee expired. I don't know the name of the technician who finally figured it out or I'd mention him. My service advisor, Tony Colantonio, however, was amazing and took care of me every step of the way with incredible customer service and compassion, for me as a woman who might be stranded, alone, with a car that would not start. I've owned many Mercedes since the 1990s 190 Baby Benz era and once, for a company I owned, was only one car short of a fleet of Mercedes for my employees. At one point dealing with this experience, I swore I'd never own a Mercedes again. Then Tony stepped in and took care of the problem and restored my faith in the car and the dealership. I'll need another car in the future and Tony ( and that service guy whose name I don't know) deserves part of the commission on the sale. But for them, I'd never consider another Mercedes, or car from this dealer. More

I always have a wonderful experience when I take my vehicle for service. What makes it even better is that I drop it off without an appointment. vehicle for service. What makes it even better is that I drop it off without an appointment. More

Service is always excellent. They listen to requests to check something out and do their best tto repair the issue that day.. They get you right in and out. check something out and do their best tto repair the issue that day.. They get you right in and out. More

Accomplished all service work on time I had no issues after the work was accomplished Replaced three tires and the car rides well All personal were very courteous after the work was accomplished Replaced three tires and the car rides well All personal were very courteous More

I always appreciate the outstanding customer service provided by Derek Witman and his team. They've always been able to assist & resolve any car issues efficiently & professionally. provided by Derek Witman and his team. They've always been able to assist & resolve any car issues efficiently & professionally. More