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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,321 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center
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July 24, 2021
Good job Tony . In and out just as you spec,d ill Good job Tony . In and out just as you spec,d ill be back in about two weeks for my S 550.Needs A/C check before going south. Good job Tony . In and out just as you spec,d ill be back in about two weeks for my S 550.Needs A/C check before going south. More
by IRISHALJ
Verified Customer
July 21, 2021
Response time when calling is unacceptable. Being transferred twice while speaking to an intermediary is also off putting to me. I ask a simple question to a young lady who is not equipped to handl transferred twice while speaking to an intermediary is also off putting to me. I ask a simple question to a young lady who is not equipped to handle the question. Results in a transfer to a voicemail…. I’m sorry this isn’t good customer service. Thompson Lexus could teach you a thing or two. My wife raves about them. Your service doesn’t measure up to the brand. Sorry. More
by BESCHAUER
Employees Worked With
Uncertain of names.
July 18, 2021
I had my 2018 Mercedes Benz S Class in for service because the interior ambient light went out on the drivers door. Service said I could wait to have it corrected. Two hours later the service writer s because the interior ambient light went out on the drivers door. Service said I could wait to have it corrected. Two hours later the service writer said it could take another hour or more, would I like to get a loner? I took the loaner...8 days later with little explanation ( except when I prompted with an email) the service writer said the car was done. The problem was a broken wire. I picked up the car and when I was driving home I noticed a wind noise. I pushed the window button up and the drivers window went up a little and then went down a bit? I got home and hit the lock button and noticed the door lock didn’t go down, when I tried to open the door the alarm went off. The door lock button was stuck and the drivers door would not lock. I then tried to back out of the garage and I noticed the cameras on the door mirrors were not operating. I called service and they said to bring it back. The service writer said the forman would look at it the next day ( Friday ) and gave me a loaner. On Monday I emailed and asked if there was any update and the service writer said the “Forman had an unexpected day off and the car should be done tomorrow” I got an email on Tuesday saying the car was repaired. I understand that repairing new cars is getting difficult, but I paid a lot for this car and I expected that if my Mercedes had to be serviced I would be treated to exceptional customer service. I should not have been the one asking what is going on with my car....Not acceptable, very disappointed. More
by LIP
Employees Worked With
Mike
July 18, 2021
The members of your team are very professional and efficient in their interactions with customers. They are knowledgeable and don’t hesitate to explain everything. efficient in their interactions with customers. They are knowledgeable and don’t hesitate to explain everything. More
by JAN02G
July 17, 2021
Honest responsible. Friendly cooperative. On time goof work very respectful explains every thing patiently. Lishen and under stand your problem after service wash my vichle work very respectful explains every thing patiently. Lishen and under stand your problem after service wash my vichle More
by ZAHIDA720
Employees Worked With
July 16, 2021
The best service I have ever had, love Joanne and Tony. Loaner was clean and full of gas. Thank you. Ps love car wash too Loaner was clean and full of gas. Thank you. Ps love car wash too More
by JSAVCHAK
Employees Worked With
July 15, 2021
My check engine light is still on since service and I had to add DEF. only other issue made appointment on line and I think they didn’t know I was coming in to add DEF. only other issue made appointment on line and I think they didn’t know I was coming in More
by WGSHAEFFER
Employees Worked With
Susan Hayes
July 14, 2021
Great service I was completely satisfied Job well done. Also did some extra things that were not included in the price So I was very happy Also did some extra things that were not included in the price So I was very happy More
by DRNATE700
Employees Worked With
July 10, 2021
Michael O'brien is a pleasure to deal with, thorough, professional and friendly service. Car is cleaned and on time when picked up. Great service. professional and friendly service. Car is cleaned and on time when picked up. Great service. More
by ARTH5
Employees Worked With
Michael O'Brien
July 09, 2021
When I picked up my car after being serviced, it was dirty and not washed. Getting a dirty, unwashed car is not what I would expect from a Mercedes dealer. dirty and not washed. Getting a dirty, unwashed car is not what I would expect from a Mercedes dealer. More
by C300
