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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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August 04, 2021

I got an oil change done and my oil light is back on. Service also never fixed what I complained about.. they have been horrible with repairs to my car More

by HHARRIS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton
August 04, 2021

The service was excellent. The service rep was very courteous. Told me how long the service will take and if I don't want to wait there is complimentary Lyft service available. More

by VHOVSEPIAN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Mercedes-Benz of Fort Washington responded

We appreciate the great feedback about our team! Thanks for your business, from all of us here at Mercedes-Benz of Fort Washington and we'll see you next time!

August 03, 2021

Excellent drop off and pick up coverage , people are pleasant, personable, and accommodating. Also, the service staff work as a team to get you checked in and out as quickly as possible. More

by Don.Bitterlich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service managers are professional and knowledgeable
Aug 03, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for your confidence in Mercedes-Benz of Fort Washington, and for your business. We are thankful to have you as a customer, Don!

July 30, 2021

My service was great. The guy who brought my car, not do much for telling me my car was old. He needs customer service training. More

by WELUNSFORD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collision
Jul 30, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for this review, as well as the feedback - we will be addressing it with the team. Please don't hesitate to reach out if there's anything else we can do for you!

July 29, 2021

They didn't notify me whether they have part or not.I waited about 2 weeks to call me.I called to fine out they have a part. More

by KSBAE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Hamilton
Jul 29, 2021 -

Mercedes-Benz of Fort Washington responded

We appreciate you taking the time to leave us your review. We're sorry to hear about the delay and appreciate your patience. Don't hesitate to reach out to us if you need anything! - Mercedes-Benz of Fort Washington

July 29, 2021

Superior service was given by Christina.She notified me when my automobile was ready for pickup. That was very important for me. Thank very much. More

by BARBLWHITE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
Jul 29, 2021 -

Mercedes-Benz of Fort Washington responded

This review makes our day! Thank you so much for taking the time to leave Christina and our team your positive feedback! - Mercedes-Benz of Fort Washington

July 28, 2021

MB Ft Washington Superior Service Advisors Quality MB Ft Washington Superior Service Advisors Quality Technicians Honest Pricing I have been a customer for 8 years Owner of MBE350 4Matic BES More

by dianadyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne / Service Advisor
Jul 28, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for being a trusted customer over the last 8 years, Diana! We're so happy that you trust Mercedes-Benz of Fort Washington for all of your automotive needs! See you next time!

July 28, 2021

Service is as expected. Everything was done as promised. Prices could be better, but overall a great dealer to bring your Mercedes in for a service. More

by HUYDP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for your confidence in the Mercedes-Benz of Fort Washington! We're so happy that everything went as expected during your visit!

July 27, 2021

Very attentive and through. Keep my updated on progress and sent reminders for appointments. Easy to make appointments online or on the phone. Very comfortable waiting room with TV and WIFI More

by ARNIE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for choosing Mercedes-Benz of Fort Washington! We're so happy to hear that our team provided you with a great appointment, and you were comfortable while waiting!

July 25, 2021

I had my care there for inspection and 10000 mile check up. I come home and find that my left windshield wiper is either not good or out of line and does not cover the entire left side leaving a large area More

by DRARS
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton, Aaron Smith
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