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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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September 08, 2021

Joanne is always professional and sees that the best service is given. The physical blueprint is customer friendly and always clean. Plus they keep you updated on the process. More

by RODOLOFSSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne
Sep 08, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for trusting Joanne and our team at Mercedes-Benz of Fort Washington! We appreciate your 5-stars!

September 08, 2021

Problem - Electric consumers switched off- wasn’t fixed though I took the vehicle twice and paid > $1.5k over two visits. I still see the error occurring often after two weeks More

by ASH_ARAGAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton, Aaron Smith
September 08, 2021

Great people! Excellent service! I would really recommend Mercedes Benz of For Washington to people who is looking for purchasing vehicle (new or used) and servicing an existing one! More

by SAVVA_111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton, Aaron Smith
Sep 08, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for the excellent review! We appreciate you recommending the Mercedes-Benz of Fort Washington team to others and look forward to seeing you again next time!

September 08, 2021

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by ERWSBW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for your five-star rating!

September 08, 2021

Quick and reliable service. I got in early was greeted and taken care of swiftly. The manager came and explained what was happening and sent me on my way More

by ALBERTBROOMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Mercedes-Benz of Fort Washington responded

This is what we like to hear, Albert! We can't wait to see you back at Mercedes-Benz of Fort Washington!

September 05, 2021

It was a good experience however, the express wait time was over 2 hours. It was later in the afternoon and I expected to be done sooner. They communicated Express service should take about an hour. More

by DFIORITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for bringing this to our attention. We're sorry to hear that our Express Lane took longer than expected. Our team appreciates your patience and business during this busy time, and hope to provide you with a quicker appointment next time.

September 04, 2021

I was there because my oil light randomly went on! Joanne quickly scheduled me for the next morning where she got me out of my panic getting me in and out. Before I knew it i was on my way! She’s t More

by NCHEATLE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joanne
Sep 06, 2021 -

Mercedes-Benz of Fort Washington responded

We are so happy to hear that you had such a great time working with Joanne! Mercedes-Benz of Fort Washington appreciates you!

September 03, 2021

Everyone is very pleasant and would highly recommend them. I was not pleased with my courtesy car wash. There were dried water spots all over and finger prints all around the driver's door handle. More

by MSBERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for your honest feedback! We expect more for our customers and hope to provide you with a better car wash next time.

September 02, 2021

Marissa Lamparelli and her team in service are phenomenal to work with. We recently purchased a CPO SUV and had a couple of items that we asked to have addressed as part of the purchase process. Marissa was More

by Joe F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Lamparelli, Amy Hamilton, Aaron Smith
Sep 03, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for this wonderful feedback, Joe! We're thrilled to hear that Marissa took such great care of you and we'll be sure to share your kind feedback with her and the rest of the team. Thanks for trusting us with your business and please don't hesitate to reach out if there's anything else we can do for you!

September 01, 2021

Mike is greatCollision service also is excellent Mike is great Collision service also is excellent Hopefully the situation with obtaining parts during this pandemic will improve Good better Mike More

by CHRISTIAN.KOCH65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael O Brien
Sep 01, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for the great review of Mercedes-Benz of Fort Washington! We appreciate your business and look forward to your next visit!

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