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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,320 Reviews

2,320 Reviews of Mercedes-Benz of Fort Washington - Service Center

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December 09, 2021

I have called several times without getting a return phone call from the service manager. More

by Edge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Witman
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2021

On-time and prompt with communication and service. I have had nothing but positive experiences at MB Fort Washington More

by JUSTIN_OH112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Fort Washington responded

Justin, we are so proud that our team at Mercedes-Benz of Fort Washington could do such a great job for you! Thank you so much!

December 08, 2021

When entering the dealership you can see its clean and inviting which results in one wanting to purchase a vehicle. More

by MARSHAESIMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Mercedes-Benz of Fort Washington responded

Hi Marsha, thank you for your confidence in our team at Mercedes-Benz of Fort Washington! We look forward to your next visit!

December 05, 2021

It was really nice to work with professionals everything that they did for me was spot on all the way down to wash my car at the end More

by EMORY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for this awesome feedback! We're so glad you came to visit us here at Mercedes-Benz of Fort Washington and we hope we have the opportunity to serve you again in the future!

December 02, 2021

Had an awful time reaching the rental counter. Finally received a return call was told to send an email to Enterprise. No one from Enterprise counter at MBenz Washington replied to my email. More

by TUMBALAKA13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2021

Joanne, was a pleasure to work with. Excellent service and extremely friendly over the phone, kept me informed throughout the process!! More

by Ridgewoodinv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing this wonderful feedback - we know Joanne will be so happy to hear it! We appreciate you trusting Mercedes-Benz of Fort Washington with your service needs and hope to see you again next time. Take care!

November 30, 2021

Service was good communication needs to improve. A one Service was good communication needs to improve. A one day delay for an oil change More

by SCINALLI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to share this review and feedback - it helps us to continually improve the service we provide to our customers. Take care and please don't hesitate to reach out directly if there's anything else we can do for you!

November 29, 2021

Very poor costumer service at service department. They did not answer and return my phone calls regarding the appointment. Also, I told them about all the issues which have to be done but they did not do More

by STEPANLIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Smith
November 29, 2021

Nick was an absolute pleasure to work with. And, I loved the vibration chair in the waiting area. More

by Houldinj
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 30, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for complimenting our services and facilities! See you next time at Mercedes-Benz of Fort Washington!

November 27, 2021

Service was good except communication needs to be improve. I hope they will look into it. More

by Tuhin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Coyle
Nov 30, 2021 -

Mercedes-Benz of Fort Washington responded

Thank you for the review. We appreciate you taking the time to share this feedback so that we can work to improve our service where needed. Take care and please don't hesitate to reach out if we can be of assistance again in the future!

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