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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,317 Reviews
Call Service Center (267) 419-4033

2,317 Reviews of Mercedes-Benz of Fort Washington - Service Center

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April 02, 2024

My love when I have to bring my car in for service. The people at Mercedes are so professional More

by EZAKAREWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Mercedes-Benz of Fort Washington responded

Wow! Thank you so much for your awesome rating and feedback! We're so glad to have you as a customer! – Mercedes-Benz of Fort Washington

April 01, 2024

Zero transparency, lie about warranty services … tell you that you need breaks and it’s been a year and still no break light … commentary fraudulent department More

by KJF0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

We're truly sorry to hear about your experience. Transparency and honesty are key values for us, so it's concerning that you feel this way. We'd like the opportunity to discuss these issues further with you and see how we can make things right. Please reach out at your earliest convenience - Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 30, 2024

Labor is too expensive. you do not always get free loners. Will not get a constant car wash. More

by DBASSETT15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

I would really appreciate the chance to learn more about your experience and see what we can do to improve your 3-star rating. Would you be willing to talk this through with me? If so, please reach out to me at your convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 29, 2024

Great service, great work. Personable staff, they take your concerns seriously and try their best to resolve them. More

by RISSA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina, Jasmine, Paul , Diane
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Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Rissa! We appreciate your positive feedback! It's great to know our team at Mercedes-Benz of Fort Washington was able to provide you with the excellent experience we strive for. We're here if you need anything else in the future!

March 29, 2024

Great service. Excellent dealership.every one is very professional and helpful.Very satisfied. Thank you More

by rakesh5224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Spiegel and the foreman
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Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Rakesh! We're delighted to know that you had a great experience at Mercedes-Benz of Fort Washington. Thanks for the positive feedback and enjoy your ride!

March 28, 2024

great customer service and getting a loaner was easy ! i enjoy having the snacks and something to drink . More

by carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Mercedes-Benz of Fort Washington responded

Carol, we're glad to know you had a great experience at Mercedes-Benz of Fort Washington! We aim to make every visit comfortable and convenient. Enjoy your loaner car and the snacks!

March 28, 2024

Great Service as always. Very friendly and informative. The car was is a great plus More

by KWILLIA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this awesome review, thank you!

March 27, 2024

FW is the best Mercedes dealership I’ve ever dealt with and I’ve been a MB owner for many years. Ryan and Isaac took wonderful care of me and I have nothing but good things to say. 5 STARS!! More

by TOMMYTBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac
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Mar 27, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Tommy T! We're so glad to know that you had a great experience with Ryan and Isaac at Mercedes-Benz of Fort Washington! Your kind words mean the world to us. Thanks for your continued loyalty as an MB owner, we appreciate it!

March 26, 2024

Very satisfied with with the treatment received from the initial conversation. First with Diane, then with Derrick, service manager. More

by LEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane (driver)
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Mar 26, 2024 -

Mercedes-Benz of Fort Washington responded

Leon, we're delighted to know that Diane and Derrick provided you with excellent service during your recent visit here at Mercedes-Benz of Fort Washington. Thanks for sharing your experience!

March 26, 2024

Everything went well. That Devon office promised me matts when I purchase the car and never received them. That's why I use Fort Washington. More

by ROCHELLE.MAIDEN-JARMON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Mercedes-Benz of Fort Washington responded

Rochelle, we're glad to know that everything went smoothly during your recent visit here at Mercedes-Benz of Fort Washington! Thanks so much for your support and please don't hesitate to reach out the next time we can be of assistance!

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