Mercedes-Benz of Fort Washington

IVAN TOOK HIS TIME TO EXPLAIN ALL MY OPTIONS. HE WAS VERY HELPFUL AND UNDERSTANDING.WORKED AROUND MY BUDGET. I'M EXTREEMLY HAPPY WITH MY PURCHASE. HELPFUL AND UNDERSTANDING.WORKED AROUND MY BUDGET. I'M EXTREEMLY HAPPY WITH MY PURCHASE. More

here is a letter that I wrote to the salesman: Dear here is a letter that I wrote to the salesman: Dear Rick: I sincerely appreciate the professional manner that you provided during my several vis here is a letter that I wrote to the salesman: Dear Rick: I sincerely appreciate the professional manner that you provided during my several visits to your showroom. When questions were at hand you provided answers that expressed a complete understanding of the 2012 E350 (and other models which eventually I did not acquire). During our negotiations, you and your associates made the decision to acquire the E350 from your dealership quite easy. Not only did you “work” on my behalf to secure the best pricing, but your guidance on the actual model and optional equipment was extremely valuable. At the time I actually took possession of the E350, again, you and your associates were of great assistance to explain in detail and with patience, the operation of the vehicle and all of the accessories. As a person new to the navigation and voice-activated systems, you provided a comprehensive review of those elements, and many others that Mercedes has embedded in their vehicles. I look forward to many years of enjoyment with the E350. When in a few years it is time to acquire a newer model, you and your dealership will be the first I will call. Last, I would highly recommend Mercedes-Benz of Fort Washington to anyone who asks my opinion on an excellent dealership. More

Michael was very quick to respond to my internet inquiry. I went into the dealership the next day and purchased a vehicle from him that night. Very straight forward and professional. I went into the dealership the next day and purchased a vehicle from him that night. Very straight forward and professional. More

When it was time for my new car, I visited all of the area luxury car dealerships. My experience at Mercedes-Benz of Fort Washington surpassed them all. When I arrived, I was promptly greeted by Mike Fer area luxury car dealerships. My experience at Mercedes-Benz of Fort Washington surpassed them all. When I arrived, I was promptly greeted by Mike Ferleger. I explained that I had recently graduated college, and I was unsure if I would be able to budget for a lease on a new Mercedes-Benz C300 4-Matic. Mike went over the whole car in detail and took me on a test drive. After falling in love with the car, Mike helped me pick the perfect car with the features that would suit my needs. Then, he went to his General Manager, Marc Schramm, to work the numbers. I admit, I was shocked when they came back in the office and presented me with lease figures that were over one-hundred dollars per month less then I was quoted at BMW or Lexus for a similar size and equipped car. I am extremely happy with my Mercedes-Benz C300 4-Matic. The service department has also been exemplary. They are kind and have exceeded my expectations for all routine service work. I highly recommend Mike Ferleger, Marc Schramm, and Mercedes-Benz of Fort Washington overall, and I will use them for all my automotive needs in the future More

My wife and I had a pleasant experience when we went to shop for a 2012 ML-350 at this dealership. We were immediately greeted by a lady business manager who provided assistance locating a sales representa shop for a 2012 ML-350 at this dealership. We were immediately greeted by a lady business manager who provided assistance locating a sales representative. Payton, the sales representative was courteous and professional who was very accommodating and answered our questions succinctly. His sales manager, Anthony, provided the same friendly customer service. Although, we weren't able to reach a deal right there and then, I would highly recommend this dealership to anybody shopping for a Mercedes. They provided great customer service compared to other dealerships we have visited. More

The lease on my 2009 CLS was almost up so I contacted Mike Ferleger my sales rep at Mercedes Benz of Fort Washington. My goal was to turn in my 2009 and leave with a 2012 and Mike made that possible. H Mike Ferleger my sales rep at Mercedes Benz of Fort Washington. My goal was to turn in my 2009 and leave with a 2012 and Mike made that possible. He even got me into the new car prior to my lease end date. I have leased four cars from this young man and he makes the process easy. I don't like the games that most dealers play and I told Mike where we had to get to with the new lease and he worked hard to satisfy me. When I arrived for the test drive he was ready, when I arrived to pick up the new car everything was in order. A note about the new CLS. Best car I have ever owned. Ride, performance, handling, curb appeal, everything is great. More

Do not waiste your time. Very poor customer service, service manager say yes, but nothing get done. I am surpise how they steel in buisness, because if I treated my customers the way I been treated, I w service manager say yes, but nothing get done. I am surpise how they steel in buisness, because if I treated my customers the way I been treated, I would be close by now. More

I purchased a used 2008 E350 from MB of Fort Washington. I was very happy with the vehicle and the sales experience. After 5 months I took it back to the dealership for it's first oil change. I picked the c I was very happy with the vehicle and the sales experience. After 5 months I took it back to the dealership for it's first oil change. I picked the car up approximately 12 hours later. When I arrived home I heard a loud banging noise coming from the engine. I shut the car off and called the dealership. It was after hours so their receptionist gave me the service reps voicemail. I left a message and asked him to call me asap in the morning. By 8:30 the next day I still did not hear from him so I called him again. It was quickly determined that the mechanic failed to put oil in the car. In fact, the mechanic failed to perform just about every step of the expected service because we found the windshield washer resevior empty also. Poor, lazy work! Ryan Kincade, the service manager, promised to "make it right", but his idea of that concept was to fill it with oil and give it back. It took 5 weeks of arguing, demanding and threatening with legal action before they relented. The total cost of my original car was returned in exchange for a new 2011 E350 at a discounted price. Needless to say, I will not return to this dealership for service visits. More

I initially had some major issues with this dealership and spent a great deal of time trying to rectify the situation. After I thought all was over, and I was angry, Mr. Sloane called. UPDATE: The de and spent a great deal of time trying to rectify the situation. After I thought all was over, and I was angry, Mr. Sloane called. UPDATE: The dealership reached out to me after reading this review. I believe finally someone is trying to make this right. Update 2: I am very happy to say that I was wrong about Mr. Sloan taking over this dealership. After becoming aware of my dissatisfaction he stepped in, listened intently, and helped me to reach a very amicable solution. This has renewed my faith in the Sloane name and Ft Washington Mercedes. I will continue to use them as my dealer as they have proven their commitment to customer service as most importantly customer satisfaction. More

Arranged for a test drive after work. Gave the dealer our credit card to "hold" a car until our arrival. When we got there, the car was "sold", no one had the courtesy to call us (and obviously they did our credit card to "hold" a car until our arrival. When we got there, the car was "sold", no one had the courtesy to call us (and obviously they did not honor their intent to hold). The salesman anticipated our request to speak with a supervisor and quietly briefed the sales manager, who "surprisingly" supported his salesman's gaffe, without any apology. We will never recommend nor purchase a car from that dealership. More