Mercedes-Benz of Fort Washington

An excellent dealership with prompt an friendly service and beautiful facilities. Both the purchasing and service processes are efficient and customer oriented. I will definitely continue to patronize th and beautiful facilities. Both the purchasing and service processes are efficient and customer oriented. I will definitely continue to patronize this dealership. More

My wife and I purchased a pre-owned 2011 C300 on Oct 31, 2011 at Mercedes Benz of Fort Washington with Rick Robbins' help throughout our shopping process. We started shopping in early October and Mercedes 2011 at Mercedes Benz of Fort Washington with Rick Robbins' help throughout our shopping process. We started shopping in early October and Mercedes Benz of Fort Washington was our first stop. Rick took the time to understand that we were looking for a high level overview and a test drive in a C class, and that we were also test driving other luxury brands for comparison. He provided an appropriately detailed, but not overbearing, overview and an unrushed test drive in the model of our choice. He also took note of our color and feature considerations. In the following two weeks, Rick followed up and shared appropriate inventory arrivals via phone and email. Thanks to Rick's timely follow-up, we became aware of the white/beige car we ultimately purchased. In addition to the car of interest, we also considered several other vehicles and color/feature options - Rick was very patient and spent considerable time driving us between facilities, getting other vehicles cleaned and shown, and answering the multitude of questions we had throughout the decision making process. Understanding that we were not emotional buyers, Rick made sure to provide all of the information we sought in a methodical and unrushed manner, with appropriate level of detail, and constantly ensuring our complete satisfaction with each visit. As a result, our shopping experience far exceeded our expectations, and we were able to come to agreement and purchase the car of our choice stress-free and at our pace. Rick also followed up on scheduling shop time to get all of the "we owe you" items taken care of in the days after the purchase. Overall, Rick provided excellent service throughout our shopping experience, he was very personable, knowledgeable, and attune to our specific needs as customers. In fact, Rick's superior service played a large role in why we ultimately chose the Mercedes brand in general (versus BMW and Lexus we also drove in two other dealerships), as well as the Fort Washington dealership specifically. We have been very happy with the purchase and the service, and will be looking for Rick when we buy our next Mercedes in the coming years! More

Although this is not the closest Mercedes dealer service center to my home, I have used them exclusively for all 4 of my MB vehicles. Why? They always go the extra distance to ensure that my experience for center to my home, I have used them exclusively for all 4 of my MB vehicles. Why? They always go the extra distance to ensure that my experience for service on a vehicle is exceptional. From the ease of scheduling at an appointment at a time that works within my schedule to the provision of a service loaner, to a full explanation of what service my vehicle requires, and prompt resolution of any issue, maintaining my vehicle is always convenient and without surprises. Special recognition goes to Mr. Anthony Colantonio. His presence in the service department over the years has been the foundation of my continuing confidence in this facility. His integrity and focus on customer satisfaction is refreshingly consistent, especially in consideration of my experience with other Mercedes service facilities in this region. I highly recommend Mercedes Benz of Fort Washington as a premier MB service facility. More

The lease for my 2009 328i BMW was to term on 4/30, so I thought I would start preparing for that time. My agenda was to become educated and compare the various luxury autos and make a decision in time to r thought I would start preparing for that time. My agenda was to become educated and compare the various luxury autos and make a decision in time to return my car at termination date.  I walked into the dealership with my Mom and started to browse the cars on the showroom floor.  I was impressed with the general appearance, however, I already decided I wasn't going to purchase  a Mercedes.  I was approached by Chip Sunstein, who began to demonstrate the safety features of the C300.  After conversing with Chip and stating that I wasn't interesting in purchasing a car today, that I was more or less 'fact finding'.  He suggested I take it for a drive and I reluctantly agreed.  Not only was impressed with the car, I was extremely impressed with Chip's sales approach. He wasn't the 'typical aggressive salesman', which was very much appreciated.  After the beautiful drive, we returned to his office and discussed what needs to be in my next car.  I absolutely LOVED my BMW and to my surprise, I was stunned by the way the Mercedes hugged the road and how smooth the ride was. After much conversation, Chip took my information to Anthony Garone to show me some numbers.  After agreeing to a deal I was satisfied with, Eddy, the General Sales Manager congratulated me.  Starting with Chip to Anthony to Eddy and ending the dreading signing of the contract with Carla, EVERYONE at Mercedes-Benz of Fort Washington was an absolute delight to work with and I HIGHLY recommend Chip and this dealership.  More

At this point, I have purchased/leased four SLK models from this dealership. The sales/leasing arrangements have always been quite satisfactory. Key to this whole exercise has been the quality of the se from this dealership. The sales/leasing arrangements have always been quite satisfactory. Key to this whole exercise has been the quality of the service operation. Anthony Colantonio has worked with me for approximately 10 years and has done a masterful job of supporting all my needs. On one occasion I was vexed by a difficult electrical problem. Tony stuck with me all the way until the situation was resolved. Most recently, I worked with Orville Coxen as the Sales Associate. He has worked for the dealership for many years and is quite experienced in his role. He is very knowledgeable and it was a pleasure to work with him. There is plenty of evidence to indicate that this is a successful dealership. More

We have been going to this dealership for over ten years We have been going to this dealership for over ten years and have been very impressed with their level of service and their unmoistakable dedication We have been going to this dealership for over ten years and have been very impressed with their level of service and their unmoistakable dedication to keep their customers happy and loyal . Recently , we had a rusting problem involving the doors of our 2002 Mercedes 320. This problem was occasioned by a glitch , if you will , in the manaufactuering process of certain models , including ours . The dealership paid for 75 % of the extensive repair work necessary and Mercedes corporate covered the remaing 25%. Given that our car is ten years old , it could argued successfully that they had no obligation to assume responsibility for this problem.The car looks terrific and when we picked it up following the repair work the car waseven detailed for us .We are very gratefulfor and appreciative of this positve outcome and will buy our next Mercedes only from this dealership. More

We very recently worked with Mike Ferleegr at M-B of Ft Washington to lease three new Mercedes for our medical practice. It goes without saying that, even though we are located three hours away from the de Washington to lease three new Mercedes for our medical practice. It goes without saying that, even though we are located three hours away from the dealership, we could not have expected the entire experience, from start to finish, to go any more smoothly. And although the customer serviceextended to us was second to none, the fact that the BMW dealership where we leased our previous vehicles couldn't come close to offering the exceptional pricing we got at Ft Washington, was pure "icing on the cake". Kudos to Mike and the entire staff at M-B of Ft Washington for making us a welcome part of the Mercedes-Benz family. Baird S. Brehm, Practice Manager; OB/GYN Associates of Lewisburg, P.C. More

Ivan and his colleagues at this dealership went out of their way to find exactly the car we wanted and at a fair price. More importantly, Ivan kept up a steady line of communication with us and was comple their way to find exactly the car we wanted and at a fair price. More importantly, Ivan kept up a steady line of communication with us and was completely honest at every turn. Our whole experience with the dealership was positive and I strongly recommend it to anyone in the market for a new or pre owned Mercedes Benz. From our first phone call, Ivan clearly became our advocate and while everyone was rushing home to get ready for Christmas, Ivan was tracking down the car we wanted. When he could not fulfill one of our specific plans, he was forthright, religiously called and emailed and committed himself to making us his customer. Congratulations! More

This is the sixth car I have purchased from this dealership in the last several years. Each and every experience has been a pleasant one. I go through cars about every two years and have three drive dealership in the last several years. Each and every experience has been a pleasant one. I go through cars about every two years and have three drivers in the household, so you can see that I purchase cars often. I am not a big fan of "car salesmen", however, Frank and Quinten are an exception to the rule. I have refered numerous family, friends and co-workers to Frank all of which have purchased from him. Quinten provides a thorough and informative delivery of the vehicle and sets up the electronics to your prefernce prior to your departure, so there is no guessing when you leave. Carla and Megan make the paperwork effortless and explain warranty coverage and financing in the easiest terms so all can understand. Service has been a good experience as well. John, my service advisor, gets the appointments set in a relatively short time. Should anything come up, he is on the phone to give a heads up prior to any additional work needing to be done for my approval. As long as you are comparing "apples to apples" Ft. Washington will give you the best price. More

We drove from Marlton, NJ to meet with Chip after several phone calls regarding the E350 4matic. It was not an easy decision to purchase a new car when I did. I agonized over features, specifications, main phone calls regarding the E350 4matic. It was not an easy decision to purchase a new car when I did. I agonized over features, specifications, maintenance, financing, and service. My wife was a real trooper who supported my quest for this new purchase. I did reasearch several dealerships and makes and models (Audi, BMW, Jaguar, Lexus, and of course Mercedes), in order to make my final decision. I found Mercedes Benz Fort Washington to embody what Mercedes stands for, quality, service, reliability and customer satisfaction. Like they say in German "Das beste oder nichts"! I am totally satified with the whole process. Chip explained and answered all the questions I had regarding my new E350 4Matic and patiently made my wife and I feel confortable and confient in the purchase of our new auto. The best part of the deal is that our relationship with this dealership is based on mutual respect and trust. Our visit to Fort Washington Mercedes was very satisfying. We purchased an automobile and we gained a true appreciation for excellence in customer satisfaction and the dedication to ensuring a big smile! Chip, Mike and Megan thanks a bunch for being so warm and caring, you are the best! More