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Mercedes-Benz of Fort Washington
Fort Washington, PA
3,213 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476.
We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you.
Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,213 reviews
August 05, 2008
If i could give negatives, I would. The service is just terrible at this dealership. I own three different brands of luxury cars, a lexus, bmw, and a mercedes. None of the other dealerships' services are a terrible at this dealership. I own three different brands of luxury cars, a lexus, bmw, and a mercedes. None of the other dealerships' services are as poor as this one. When I first got my car in 2000, the service experience was relatively good and 8 years later it totally went down the toilet. When I first called to schedule an appointment, it took over 10 minutes of waiting before i got connected to a scheduling rep. That is fine as long as I get my car fixed in the end (just that the other car dealerships I've been to, the scheduling rep is usually instant). So the day comes and I take my car to the dealership to fix my radio and some other problems. I waited a total of four hours and after the THIRD hour, the service rep came over and told me that my radio will not be covered under the extended warranty that I bought and that its going to cost me 750 to replace. At that point I was pissed off and I went home and just did some googling, which I should have done in the first place because it literally took me 10 minutes to fix the problem myself. As great as I felt saving that 700 dollars for the sound system, i cant help but still feel cheated by paying 3000+ dollars for the extended warranty just so these useless and under qualified "service reps" can try and "fix" my car. More
by shinbo
Employees Worked With
Tony
Helpful March 16, 2007
I love their cars however using their service department is like getting a tooth pulled. When you pay upwards of $60,000 for a car you expect(and they advertise) impeccable service however thats not what yo is like getting a tooth pulled. When you pay upwards of $60,000 for a car you expect(and they advertise) impeccable service however thats not what you get at R&S. They don't seem to care much because, I guess, they must feel they are the only Mercedes Benz dealer in the area. Very high prices, very arrogant service personnel, lost keys, lost paperwork. car is dirty when returned. Overall just not the type of experience they constantly advertise. More
by dacchi
Employees Worked With
service department
November 10, 2006
They had my car for 3 days and it was returned (while they were still here) with the same issue. When I telephoned the next day to talk with the service dept they yelled and said it was impossible - the they were still here) with the same issue. When I telephoned the next day to talk with the service dept they yelled and said it was impossible - the car was fixed, test driven, QA'd, etc. Did I mention this proble was of a warning / message showing up in the dash read out - it was there when it went in and it is there when it was returned. It was not a subjective issue. More
by mjdenisco
Employees Worked With
Susan Vogel
