Mercedes-Benz of Fort Washington

My Husband and I live in Maryland and found the car we wanted at this dealership on line. We were totally impressed by the welcome we received by Frank and Ivan. Frank was totally upfront and forward with wanted at this dealership on line. We were totally impressed by the welcome we received by Frank and Ivan. Frank was totally upfront and forward with us on the phone about the details of the car. We saw exactly what he described. Loved the car and went thru the purchasing process with Ivan! He was so helpful and made the process extra smooth and easy!!!! Ivan even treated us to a philly cheesesteak before our trip back to Maryland. We normally would not travel to by a car, but would definitely do it again with these guys!!!! My husband is going to start looking in a few months for a new car and would like to buy it from them if the right car was available. Probably the best dealership I have ever bought a car from!!!! Also want to mention Gina in finance, sonic and helpful. She got us thru pretty quickly so we could get on the road back home!!! More

Excellent, excellent, excellent! Best buying experience to date. I have bought over 13 cars in my life time and I have never been treated with more respect and honesty than on this dealership. to date. I have bought over 13 cars in my life time and I have never been treated with more respect and honesty than on this dealership. More

My wife and I had such a good experience with our first purchase earlier in the year with our 2012 C300 4 Matic we decided to come back and get another. Rick is a great sales representative and a pleasure purchase earlier in the year with our 2012 C300 4 Matic we decided to come back and get another. Rick is a great sales representative and a pleasure to work with. More

This was my first purchase of a Benz and I have to say that Paden Amsden was very warm and friendly and answered all my questions about the C300. It has been awhile since I had purchased a new vehicle an that Paden Amsden was very warm and friendly and answered all my questions about the C300. It has been awhile since I had purchased a new vehicle and the technology in the car was more advance, yet Paden was patient and thoroughly explained everything. Michael Liss was a pleasure to meet and work with on the financial part. So far the experience has been wonderful. Thanks again to the folks at Mercedes Benz of FT. Washington. More

I took my E350 to the dealership today to get washed (such a nice service that's provided). When I arrived, Jason greeted me and took my car away. I sat in the comfortable waiting area and caught up on (such a nice service that's provided). When I arrived, Jason greeted me and took my car away. I sat in the comfortable waiting area and caught up on some news. Shortly after, I walked out to see the status of my car, and there was Jason spraying my wheels, wiping the entire car down, and surveying the car for any missed areas. Keep in mind, today's temperature was around 100 degrees, but Jason attended to my beautiful car, despite the sweltering weather. Even the inside of my car was cleaned!I'm so lucky to have this dealership close by. More

My husband and I visited the dealership in Ft. Washington for the first time to purchase a car we had seen online. The experience from beginning to end was not only professional but personal. We were treated for the first time to purchase a car we had seen online. The experience from beginning to end was not only professional but personal. We were treated like royalty and it was truly our best automotive experience ever ! More

Mercedes of Fort Washington dealership was a pleasure to work with. Great job by salesman Nick Keiner, sales manager Anthony Garone & Credit manager Susan Hayes. The services department is outstanding as we work with. Great job by salesman Nick Keiner, sales manager Anthony Garone & Credit manager Susan Hayes. The services department is outstanding as well. This is the third vechile we leased from thie dealership. More

Dealing with Chip, and the entire team at Fort Washington MB, was phenomenal! He took me on multiple test drives and got me into the best car from me and my family, a 2012 GL550. The purchase was 9 months ag MB, was phenomenal! He took me on multiple test drives and got me into the best car from me and my family, a 2012 GL550. The purchase was 9 months ago and my experience then and since has been amazing. I have recommended them to multiple friends. More

My experience in purchasing my GL450 was fabulous! Talk about great customer service...everything was done in a timely and efficient manner. Dana went through all of the features in the car so I was confi about great customer service...everything was done in a timely and efficient manner. Dana went through all of the features in the car so I was confident before I left the showroom. I had an issue with my IPhone 3 days after my purchase and Ivan walked me through it over the phone in less than 2 mins. this dealership views you as a "partner" not as a " buyer". No one wants to be "sold" but everyone wants to be helped and that's the experience I had here. More

To Whom I may concern I bought a 2005 Mercedes To Whom I may concern I bought a 2005 Mercedes Benz E 320 4 Matic at the Fort Washington dealership and since the purchase I have had to brin To Whom I may concern I bought a 2005 Mercedes Benz E 320 4 Matic at the Fort Washington dealership and since the purchase I have had to bring the vehicle on 11/23/11, 11/30/11 11/19/11 and other occasions in February 2012 for service. I have had to bring the vehicle for service for a nonfunctioning door jam, a check engine light for the seat, headlights that stopped working a month after purchase, trunk lid that did not opened. The brakes were squeaking since I purchased the vehicle and after reporting it to the service department; I was told that this occurs because of condensation and rust and that I needed to drive the vehicle for a long period of time so that the sound would go away. The sound never went away and I had to take the brakes to another repair shop which indicated and showed me that the brakes were warped and I was driving with my wife and 2 children unsafely with brake pad that were completely eroded. Upon return to the service shop, I was told that the vehicle passed inspection when it was returned by the original owner and the brake passed inspection with the minimal thickness required and refunded half the $800 I paid to replace the brakes at the other mechanic as a good will. The latest problem consists of the AC not working during end of May and June. The customer assistance at Mercedes Benz USA stated because the vehicle is out of warranty, she is unable to help or give any suggestion. As a last measure, I brought the car to a private mechanic with 41 years of experience with Mercedes and he told that the vehicle did not receive it's 60,000 mile check up properly due to the several codes noted during the diagnosis. Also the secondary battery died and was never replaced which should have been noted and shorted out my AC blower and causing malfunction in other module sensors. He stated that if this vehicle continued as is, the PCU would burn out costing $3000 to repair. I had previously called the Fort Washington Mercedes dealership service shop where I purchased the vehicle and stated that the AC and heat was not working properly and malfunctioning prior to its cessation of function but was told that it was not an issue to worry about and the vehicle just needed to warm up for 20 minutes. I bought this vehicle because of the presumptive elite quality and durability of its engineering and design however; this latest incidence among many others has left me with a bad taste and I am less likely or will probably never purchase another Mercedes Benz. I had a Lexus that lasted 15 years in my family and I never had an issue with the AC or any electronic parts and only had to deal with general maintenance issues. I wish not to accuse any one person but I do feel like I was swindled by a dishonest local dealer and should have never purchased the vehicle. In essence, I do believe that there is decency in pride in the Mercedes brand and the Fort Washington dealership and would like to have my vehicle thoroughly inspected and AC fixed by the shop. As a valued customer, I should not have to deal with this many issues after purchasing a vehicle that has been in my possession for less than 6 months Sincerely More