Mercedes-Benz of Fort Washington

Great Experience My sales representative, Mitchell Cherny, was extremely knowledgable about the car I purchased. He answered questions without trying to "sell" me. Pur My sales representative, Mitchell Cherny, was extremely knowledgable about the car I purchased. He answered questions without trying to "sell" me. Purchasing the C300 was a totally satisfying experience. Michael Ferleger approved a very reasonable deal with very little haggling. The entire experience was pleasant, even the coffee was good. More

Extremely customer conscious, great experience, I came into the Fort Washington Mercedes dealership a little over a month ago fairly certain I was not going to leave with a Mercedes for numerous rea I came into the Fort Washington Mercedes dealership a little over a month ago fairly certain I was not going to leave with a Mercedes for numerous reasons, one of them being I hate going to car dealerships as I despise the usual sales process and the entire experience is usually not one I appreciate. To make a long story short, our experience at this Mercedes dealership was quite to the contrary. We worked with 2 people: Sara Howanski and her manager Michael Ferleger. Both of them made our experience very, very pleasant. They understood when I needed some time to think about the decision. They were patient while we went through our own decision process. They helped us pick the right car that we now love. Sara has checked back with us a few times to ensure that the Mercedes has lived up to our expectation and to take care of any concerns or questions we might have. I have to thank the staff there. They did a great job and I look forward to seeing them again down the road. More

Brent Waters is the best!! Upon coming in we were welcomed with refreshments and popcorn, talk about a first impression at a car dealership. Long story short Mr. Brent Waters wa Upon coming in we were welcomed with refreshments and popcorn, talk about a first impression at a car dealership. Long story short Mr. Brent Waters was our own personal dealer who gave me and my fiancé the best deal on our 2011 E350 Mercedes-Benz. It's always good to know that the person selling you your dream home, dream car etc. really cares about fitting your budget to make your driving or living experience the best one. Thank you Brent for the hard work and dedication to satisfy your customers. Everyone doesn't have that gift but my friend you do. See you again for the our SLS! More

Great experience and service After my previous experiences with MB at other locations, and as a current owner of a MB c-class, I was about to write-off the brand. For me, the serv After my previous experiences with MB at other locations, and as a current owner of a MB c-class, I was about to write-off the brand. For me, the service is the most important thing. Other locations treated me horrible, and then shoved a huge bill in my face. However my experience so far at Fort Washington has been great. My sales guy Wallace is friendly, personable, and doesn't talk down to you, like some other dealership reps can do. More

Great customer service My husband had been looking for a diesel MB for quite some time. Wallace informed him that one was been returned from lease in Nov. Wallace provided m My husband had been looking for a diesel MB for quite some time. Wallace informed him that one was been returned from lease in Nov. Wallace provided my husband with the specifications on the car and told him that he call when the car came in. The car was not returned in Nov.; however, Wallace remained in contact with my husband until the car was returned. Once the car arrived at the dealership, Wallace contacted my husband immediately. Everyone that we can in contact with at this dealership was courteous and professional, this included the young men that cleaned the rain off the car, to the finance department. Eureka and her staff were top notch. Thanks Wallace and Fort Washington. More

Make the buying process easy I knew exactly what car I wanted when I went to them- White CLA, AMG wheels. They told me they would go out and find it. They took care of everything I knew exactly what car I wanted when I went to them- White CLA, AMG wheels. They told me they would go out and find it. They took care of everything and by the time I arrived at the dealership they had everything ready to go with exactly the vehicle I wanted. Took 1.5 hours and I was out the door in my new car. Highly recommend as they understand how people purchase cars these days. Thank you Mark W More

Amazing customer service First of all, Mercedes Benz of Fort Washington's physical property and showroom is breathtaking. You already know you are dealing with a quality compa First of all, Mercedes Benz of Fort Washington's physical property and showroom is breathtaking. You already know you are dealing with a quality company. Sara Hanowski, who greeted us during my first visit was very informative, very helpful without being pushy. I knew immediately that I was going to buy my car from here. As I went through the process, the customer service got better and better. Sara worked relentlessly and was able to find the exact car with all the specs that i wanted in a very short time. She was very patient with me. I was very diligent, thorough and persistent with my questioning as this was my first Mercedes benz. She was super patient in explaining all the car specs, all my options and all the possibilities. Even after I made the decision to purchase, she continued to be helpful and walking me through everystep of the process. To this day a month after the purchase, Sara continues to happily answer all my endless questions in a timely manner. Sara is a true asset to the Mercedes Benz Fort Washington and the company as a whole as she demonstrates the high quality and excellence that is expected of Mercedes Benz. My family along with myself will continue to be a loyal customer of Mercedes Benz for many years to come and it's all a result of Mercedes Benz Fort Washington and specifically, Sara Hanowski. More

Great Dealership I always disliked the car shopping experience but Mike Ferleger changed that. He is honest, knowledgeable and a pleasure to deal with. No high press I always disliked the car shopping experience but Mike Ferleger changed that. He is honest, knowledgeable and a pleasure to deal with. No high pressure tactics. I have purchaced multiple cars from Mike and have been satisfied every time. Coupled with the service advisor, Derick Whitman I could not be more satisfied. Just today I showed up without an appointment due to a run in with a pot hole and Derick handled it in stride. He took care of my problem while I waited. I highly recommened this dealership. More

BY FAR, THE BEST CUSTOMER SERVICE EVER!!!!! Per my previous review, I leased a 2015 C class 3 weeks ago and recently encountered an issue where my remote wasn't unlocking my door and needed to u Per my previous review, I leased a 2015 C class 3 weeks ago and recently encountered an issue where my remote wasn't unlocking my door and needed to use the "hidden key" in the remote to open it. It occurred twice that week, with the last time being at night. I called the dealership immediately after it last happened and the manager connected me with the service department. I was told to bring my car in the next morning. At first, they weren't able to replicate the issue I reported. As an IT professional, it was frustrating because it occurred sporadically. I understand how systems work and the testing involved. To make a long story short, my car required a software update and so far, it has been working as designed. I first met Eddy, the Assistant GM, when I leased my first Mercedes a few years ago and saw him again when I leased this car. I stopped by to see him and he walked me over to Cecil, my Service Manager, to be certain my issues have been remediated and I walked away as a satisfied client. I am not sure of the Techician who serviced my car, but a HUGE THANK YOU to him for identifying a software update was released and needed to resolve my complaint. Mercedes Benz of Fort Washington is a FIRST CLASS organization, with SUPERIOR Customer Service in ALL aspects of their business!! I look forward to leasing more cars from them in the future. More