Mercedes-Benz of Fort Washington

Great experience buying a new vehicle. We went as a family to purchase a new GL450 and couldn't find any of them at a local dealer so we went to Ft Washington where they had more choices an We went as a family to purchase a new GL450 and couldn't find any of them at a local dealer so we went to Ft Washington where they had more choices and friendly sales and service. They paid attention to my wife and kids which I like a lot because buying a new car typically takes a long time and is taxing when they are towed along. There was no hassling involved just them working to satisfy their customer. We left that night with our first Mercedes and love everything about it. We will definitely go back for another purchase when ready. Our sales rep Ivan Kulygin was very professional and worked to get us a great price and did not put the typical pressure on when making decisions. He was a great help and appreciate all he did to make the transaction a memorable one. More

The Best or Nothing Really though, this dealership embodies the brand. Outstanding quality and wonderful support and service after the fact. Some Background My grandf Really though, this dealership embodies the brand. Outstanding quality and wonderful support and service after the fact. Some Background My grandfather was a lifetime Mercedes-Benz owner and when I turned 16, he bought me my first Mercedes. After I graduated from college, I went to Mercedes-Benz of Fort Washington to purchase my own car. I always took my cars and my parents' Mercedes in for service, but I had never personally been on the sales floor until that day. Day of Purchase At the time, I thought I wanted an SUV, so I had been at a Land Rover dealership and a BMW dealership before ending up at MBFW. This was the only dealership where anyone treated me like an actual customer and not "some kid" window shopping. I was 23 at the time, but everyone treated me very respectfully and it was a welcome change from the other two dealerships. After having a nightmarish experience with a salesperson at the BMW dealership earlier that day, I received a text from the salesperson I dealt with at Land Rover telling me the LR2 I was interested in was sold. Thanks. The salesperson at MBFW who my grandfather always dealt with had since moved on, but I had the pleasure of working with Bruce Gilbert. I told Bruce exactly what I was looking for and he showed me a C300 4Matic instead of an SUV like I had originally planned to purchase. It was the only car I test drove, because it was as if he read my mind. As we were on the test drive, I realized more and more that an SUV would be impractical for my needs and I think Bruce has done this long enough that he knew that. I did feel like I was at the dealership for a very long time. There was a slight delay with having the car detailed and delivered, but it was January, and the car was detailed twice because of salt and cinders on the road. If the only negative I have ever had to deal with is an hour inconvenience over the lifetime of my relationship with the dealer, I will live. Financing was great and really painless. Everything was explained thoroughly and I felt very comfortable when the whole deal was done. After Purchase Bruce spent a lot of time with me going over all of the features of the car. He showed me the complete service history of the car and I left feeling satisfied. I was so pleased with my purchase that I told my parents about how well it went. My mother was in the market to replace her aging C350 that she absolutely loved. I recommended she deal with Bruce and she bought a GLK350 the next week. Her purchase experience may have been even better than mine. Service My mother took her C350 in for service before purchasing the GLK. It had been out of warranty for some time, and needed a $700 repair. She got a great deal on her GLK and was not charged for the repair to her C350. Phenomenal customer service. My grandfather took his cars there for everything, and I mean everything. And they always indulged the old man, which means a lot to me. When he was in an accident a few years ago, he only wanted to get the repairs done through MBFW. The damage was relatively extensive, and my grandfather was worried it wouldn't come back quite the same. When he picked it up, it was like the car had been factory reconditioned. Personally, I have also only had positive experiences with Service. Being 24 now and going to MBFW for the past 8 years for service, I can say that it is painless every time. Making an appointment is easy. All but once did I get a loaner car, and it was for a quick fix repair. I have never brought any of my family's cars back for the same repair twice. They are a first-time-final kind of service department. I also appreciate the little things the service department does. I take care of my car, of course, but its nice getting my car back washed and waxed, or getting a quick vacuum. They always use paper floor mats and cover the seats in plastic wraps. The staff is friendly. The service department is clean. The dealership itself is a beautiful building. I recommend this dealer to anyone looking to buy or service a Mercedes-Benz in the area. More

Great Roadside Assistance from Vince After blowing a tire on my ML today I called roadside and in a short time Vince came to help. He let me know when he was going to arrive and showed up After blowing a tire on my ML today I called roadside and in a short time Vince came to help. He let me know when he was going to arrive and showed up promptly. He was beyond professional and courteous and pleasant. He was efficient and calm and did what had to be done quickly and accurately to get me back on my way. Great experience and thank you again, Vince! More

Class Act I am on my 4th lease and my husband is on his 3rd lease we are very pleased. From the Sales manager to the sales man. Class Act I am on my 4th lease and my husband is on his 3rd lease we are very pleased. From the Sales manager to the sales man. Class Act More

New Car I just leased my 10th car from this dealership and once again my experience was positive. I deal with Mike Ferleger who makes the experience pleasant I just leased my 10th car from this dealership and once again my experience was positive. I deal with Mike Ferleger who makes the experience pleasant. He is knowledgeable, honest and he works hard to get me the car I want being mindful of my budget. I strongly recommend that you contact Mike if you are in the market for a new car. More

Sara convinced us there was no need to consider an Audi. When the 0 thru 10 rating system was developed, no one knew of the coming of "Sara"; so the upper 3 Sigma limit of a Bell curve population was not pro When the 0 thru 10 rating system was developed, no one knew of the coming of "Sara"; so the upper 3 Sigma limit of a Bell curve population was not properly formulated. Fortunately, her size allows Sara to squeeze into the small area there available. Personality, customer concern, energy, and product knowledge all fit nicely into that stature. More

best experience in more than 30 years I and my wife have been purchasing/leasing Mercedes from various dealers for more than 30 years. My Ft. Washington experience was by far the best. Th I and my wife have been purchasing/leasing Mercedes from various dealers for more than 30 years. My Ft. Washington experience was by far the best. The salesman ( Fred Mielke ) was outstanding, both in arranging the purchase and following up. More

Perfect I had a Porsche. I was tired of it I wanted w Mercedes. My whole family and my friends have been dealing w mike Ferlinger for years. I got my first ca I had a Porsche. I was tired of it I wanted w Mercedes. My whole family and my friends have been dealing w mike Ferlinger for years. I got my first car from him. I sent him w text on a sat when he was off. Not only did he get back to me but new exactly what I wanted and I got the far that Monday. So easy so perfect I could not be more happy. More

Professionalism and Attention to details This is our 4th ML350 with Fort Washington MB, Michael is the consummate professional his attention to details and hands on approach are very impressi This is our 4th ML350 with Fort Washington MB, Michael is the consummate professional his attention to details and hands on approach are very impressive and appreciated. Chip Sunstein is a salesman's salesman, his friendly attitude and can do personality always hit the mark. We will continue to refer clients to Fort Washington MB... Their commitment to excellence is the norm its what they do! Cheers, Barry Wm Hess More