Mercedes-Benz of Fort Washington

Check Engine Light on GLK250 I ordered my very first Mercedes, a 2014 GLK 250, through the Ft Washington Mercedes. During the warranty period, the check engine light had been on I ordered my very first Mercedes, a 2014 GLK 250, through the Ft Washington Mercedes. During the warranty period, the check engine light had been on for a couple of times. The service had not been able to identify any problems. Now the warranty is expired. The light is on again. The air intake and engine filter were replaced yesterday. Today, the very next day, the check engine light is on again. Apparently, the fix did not solve the real issue. It is unethical that the recurrent issue was not solved during the warranty period. Now after the warranty is expired, they try and error at my expense, not knowing the underlying real issue. I currently also own a BMW and a Volvo. Any problems on those two were fixed at the first attempt by our local BMW and Volvo dealerships. This check engine light on business has been entertained several times at the Ft Washington Mercedes. It is still a mystery. More

Impressive Dealership I purchased a pre-owned 2011 Corvette at Fort Washington Mercedes Benz last week. This dealership was contemporary, comfortable and very impressive. I purchased a pre-owned 2011 Corvette at Fort Washington Mercedes Benz last week. This dealership was contemporary, comfortable and very impressive. My salesman, Miguel Rodas was knowledgeable, professional and friendly. , He assisted me and guided me through the entire process, which was a most pleasant experience. I would highly recommend this dealership, as all staff members were extremely professional and very nice to deal with. More

Missing parts on recent purchase, dealer won't return calls Wow, where to even begin? Though I've driven MB's exclusively for the better part of the last 15 years, my most recent experience at Mercedes-Benz of Wow, where to even begin? Though I've driven MB's exclusively for the better part of the last 15 years, my most recent experience at Mercedes-Benz of Fort Washington has ensured that I will now be moving on from the brand altogether. In search of a particular certified preowned ML-model, we traveled well over an hour to Fort Washington because of what we felt was a strong advertised deal. The purchase itself was not a good experience. We waited for several hours at the dealership to speak with a financing representative and we later discovered that the car was never formally registered with MB. Still, we proceeded with the purchase, due to both the distance we had driven to get there and because of the advertised price point for this particular vehicle. When the car was delivered to our house, we noticed a few items missing: running boards, cargo cover, mats, extra key, owner's manual, etc. Only after pointing out the missing items, we were told they would be delivered at a later date. We kept receiving updated delivery dates and no delivery occurred. We repeatedly called the dealership, only to be stalled. Now, our messages are not even being returned. In particular, messages are now not being returned by sales rep Juan Rodriguez and sales manager Frank D. I called Mercedes corporate, which reached out to Frank D. and later told me that I would be receiving a phone call from Mercedes of Fort Washington. Days later, I still have not received a phone call. Furthermore, when I received the routine call from Mercedes customer service following the purchase of my vehicle and offered my honest opinion of the transaction to date, I received a phone call from Frank D. telling me he was disappointed that I had given Mercedes Benz of Fort Washington a poor review and assured me that he'd get my missing parts to me. That was over a month ago and to date, the missing items have not been received and as previously mentioned, Frank D. will not return my phone calls. I should have heeded other warnings about this dealership before purchasing my vehicle. I had been used to a certain level of professionalism, courtesy and customer service at the various MB dealerships I had purchased previous cars from. The lack of all of the above at Mercedes of Fort Washington, and an apparent lack of accountability from Mercedes corporate for this amateur dealership, has guaranteed that the most recent Mercedes that I purchased will indeed be my last. More

Change Service Reps daily $165 for Mechanic CRAZY Have bought three cars here since 2005.............not the same dealership I once knew. Inept and resumptive.They have significant turnover and I unde Have bought three cars here since 2005.............not the same dealership I once knew. Inept and resumptive.They have significant turnover and I understand why........Lack of Leadership More

Not honest, DONT FOLLOW CPO PROTOCOLS WHEN SELLING PREOWNED Before i came to look at the CPO car i was interested in i called the dealership and asked the condition of the car if there were any chips or dents. Before i came to look at the CPO car i was interested in i called the dealership and asked the condition of the car if there were any chips or dents. I was advised by Molson and Kevin manager that there was no chips or dentsor stratches on the car. When i saw the car at the dealership it was filled with chips and a dent and sratches on the side mirror. The car was NOT in the conditon they told me it was. They were trying to deliver the car with the dents and scratches. It also had a huge cup of coffee spilled in the back rug of the car. I advised Frank Daulerio and Molson that if the STAIN didnt come out i would not be taking the car. I received a phone call from manager Frank and he stated the STAIN came out!. I was never told until after i took the car that how the stain came out was that they DYED THE CARPET. When the carrug ever gets cleaned that the stain would come back. I should have been advised this before i ever took the car. the rug was also very worn from them trying to get the stain out. If i was told that the rug was dyed i would have NEVER taken the car. Now the seats have to be taken out of the car to replaced the rug. THE DEALERSHIP DIDNT FOLLOW THE CPO PROTOCOL THAT IF THERE IS A STAIN THAT WONT COME OUT THE RUG NEEDS TO BE REPLACED. BY THE WAY THE CPO PROTOCOLS ARE ON THE INTERNET. Under the matts upfront the rugs were filthy. The matts were ripped. I had advised the dealer before i took the car that i would not take the car if things on my list were not taken care of . When i went to get the car some of those things were not done. All of those things were in writing. The cars at Benzel Bushe are nice cars and they are very honest dealership unfortunately i couldnt find a car there. My main reason is that they were not upfront and didnt follow policies from mercedes corporate selling a CPO car. they should not be selling CPO cars because they dont follow the rules to it! I am not happy with the Dealer of FORTWASHINGTON MERCEDES AT ALL. I ALSO CALLED THE OWNER AND NEVER RECEIVED A PHONE CALL BACK AT ALL. More

Top notch team. Just bought two cars for my wife and I at Fort Washington Mercedes. Top notch from our initial contact, all the way through to pulling off the lot. Just bought two cars for my wife and I at Fort Washington Mercedes. Top notch from our initial contact, all the way through to pulling off the lot. Mosem was an excellent salesman and Frank D was amazing in making sure we received the vehicles and service "we deserved.' No doubt I will return to their no nonsense sales experience. They do not waste your time playing a numbers game like many dealers, they deal with you like a family member who's time is valuable. Thanks everyone for restoring my faith in car sales. More

Was jerked around call dare and spoke with a manager name Lee call me they would bring the car in from the west Chester store and S 500 took the day off from work came call dare and spoke with a manager name Lee call me they would bring the car in from the west Chester store and S 500 took the day off from work came to the store brought a friend so I could buy the car and take it home and manager was off so I spoke with a sales man name malson test drove the car went over the price had him add in an extended warranty wasted three hours of my time calling on my was paying cash did not argue over price had my checkbook out ready to buy the car and then he tells me the car has a deposit then he tells me the car would be very available that night I called the next day now he tells me that not giving the customer another day to come up with the money I had the car brought in for me I came to see the car I had the cash in hand to buy the car and they’re jerking me around and tell me I can’t have the car now do not go there they treat customers like xxxx they play games with you worth experience I ever felt forgot from a car dealership been BMW dealerships treat you great perhaps I will go back to them but I am headed over to Cherry Hill Mercedes to see how they treat you I will never again use Westchester or fort Washington Mercedes Benz you go there for one car and they try to lead you on to a different car that you don’t want More

Worst experience buying a car Purchased a brand new C43 and absolutely love the car despite the worst experience I've ever had buying a car. Sales manager was rude, inconsiderate a Purchased a brand new C43 and absolutely love the car despite the worst experience I've ever had buying a car. Sales manager was rude, inconsiderate and condescending. I'll be going to another dealership to service my new car. More

Damon Wilson is a nice, helpful gentlemen Damon Wilson helped me with buying a car and he was so helpful and kind . He made it so easy for me to get this car ! It wasn't difficult at all. Next Damon Wilson helped me with buying a car and he was so helpful and kind . He made it so easy for me to get this car ! It wasn't difficult at all. Next time I want to buy a car again I'll definitely go to damon Wilson ! More

Amazing dealership!! We have been buying mercedes for years. We live in Cherry Hill, New Jersey. We found our best deal at Fort Washington. We had Samira Magarov, help us We have been buying mercedes for years. We live in Cherry Hill, New Jersey. We found our best deal at Fort Washington. We had Samira Magarov, help us with our new car. She was the sweetest salesperson . She was very knowledgeable on every aspect. We came in on a Saturday, finalized our deal. When the car was ready during the week, Samira drove it to us in Cherry Hill. We loved dealing with her. She made our buying another mercedes so enjoyable. I would highly recommend her to anyone out their seeking to buy a Mercedes. Thank you Gwen More