Mercedes-Benz of Fort Washington

Superb experience Recently made a purchase for a new 2018 GLE at this dealership. Dealt with Brad and Julien and not only got a great deal but had a wonderful custome Recently made a purchase for a new 2018 GLE at this dealership. Dealt with Brad and Julien and not only got a great deal but had a wonderful customer experience. No hard sell and was made to feel comfortable. My expectations were exceeded to say the least. Highly recommended this delearship. More

Mercedes-Benz Sprinter Thor RV Susan Hayes my service writer is wonderful. She is a pleasure to work with and is extremely knowledgeable. I have had nothing less than exceptional se Susan Hayes my service writer is wonderful. She is a pleasure to work with and is extremely knowledgeable. I have had nothing less than exceptional service from all staff members. More

Emergency non planned tire repair Very lucky that my tire went flat and I was near the dealership. Immediately Josh helped me ,Frank is always great , and I used the expressservice wh Very lucky that my tire went flat and I was near the dealership. Immediately Josh helped me ,Frank is always great , and I used the expressservice where the young man was very nice. In less than hour I had a new tire and was back on track to make my meetings. Excellent service ! More

Great customer service Kevin Newmann was awesome to work with. He researched and provided the vehicle of our choice and gave a competitive rate. When finally got the vehicle Kevin Newmann was awesome to work with. He researched and provided the vehicle of our choice and gave a competitive rate. When finally got the vehicle, he was extremely helpful in explaining everything inside car and helped us to setup our preferences. More

Excellent service Paul Wu was excellent from start to finish. I bought the car within a few days of finding it online. We appreciated you taking my wife's Camry as a tr Paul Wu was excellent from start to finish. I bought the car within a few days of finding it online. We appreciated you taking my wife's Camry as a trade in as well. Lawrence Starkman More

Great Service Dept. Ryan is just the best!!! Great Service Dept !!! Ryan is a wonderful Manager and the women that helped me is the service dept was just so efficient and friendly. Thanks for Great Service Dept !!! Ryan is a wonderful Manager and the women that helped me is the service dept was just so efficient and friendly. Thanks for the good experience More

Windshield Replaced.. The best auto service department I have ever encountered..Everyone is very helpful and courteous.Joanne, my service adviser is the best. Very knowledg The best auto service department I have ever encountered..Everyone is very helpful and courteous.Joanne, my service adviser is the best. Very knowledgeable, professional and friendly. More

Worse service Brought my car in for service at Fort Washington dealership and 2 weeks later I almost got killed driving on 95 highway . My front tire had only 3 lu Brought my car in for service at Fort Washington dealership and 2 weeks later I almost got killed driving on 95 highway . My front tire had only 3 lugnuts out of 5, and all the remaining 3 were lose, I stoped the car to check why the car is shaking and thanks god I looked at the tire and saw all three lugnuts were completely, My wife and my kids came to pick me up at Philadelphia airport and we all were under panic because our life was at risk . I called the dealership and talked to general manager named Carla and all she had to say was sorry and told me that the service they did to my car did not require to remove my tires from the car witch was a big lie. I know about cars and absolutely they did remove my front tires for this specific service I had the car to the dealer, and I confirmed that with another MB dealership. I called again today and left a VM for Mrs Carla and she did not call me back. I am a MB customer for years and never had this horrible service and treatment. I am going to talk to my lawyer about this and I am not letting anyone treat and ignore me like that when our life was at risk. More

Great service with attention to all requirements Frank and Cristina made the process of servicing the car a seamless and easy process. All the staff is very knowledgeable, friendly , courteous and tr Frank and Cristina made the process of servicing the car a seamless and easy process. All the staff is very knowledgeable, friendly , courteous and try to meet all that is asked. Our dog, Charlie too was thrilled for the attention he got and pop corn as treats. Thank you and hope to have many services going forward. More

Perfect car perfect price Great salesman located my car and it will be a great price This is my 4th purchase at this dealership.from Fred Milke. He researched the car I want to Great salesman located my car and it will be a great price This is my 4th purchase at this dealership.from Fred Milke. He researched the car I want to locate it in Ohio and it will be delivered a few days late. It was a great transaction and this is the fourth Mercedes I’ve bought from Fred. More