Mercedes-Benz of Fort Washington

My salesman has gone out of his way to help I've had an annoying problem with a plastic piece that covers the seatbelt mechanism. It popped off when I used the seatbelt. Although it took 3 tries I've had an annoying problem with a plastic piece that covers the seatbelt mechanism. It popped off when I used the seatbelt. Although it took 3 tries for the service department to fix the issue, my salesman, Kevin, went out of his way to minimize the disruption to me. I live 30 to 40 minutes away and for each service he either picked up the car himself or arranged for someone else to do it. More

First new car service -A Courteous, very efficient, friendly staff. Was reminded about inspection due. Service was prompt Professional staff Clean facility Very efficie Courteous, very efficient, friendly staff. Was reminded about inspection due. Service was prompt Professional staff Clean facility Very efficiently run Was not aware that first service would be over $300 More

Inspection for my car. The service department expedited an emergency request, while providing a car, so I would not miss my brother’s wedding ...all of this was done at the The service department expedited an emergency request, while providing a car, so I would not miss my brother’s wedding ...all of this was done at the end of a busy Saturday. Everyone was so accommodating and understanding of my situation. Please acknowledge their professionalism and five star customer service! Thank you, Cheryl R. More

As always, MB of FW gave me fast and perfect service! I came in a day early for my 20K-mile service on my 2017 C43 coupe just to drop off my car and pick up a loaner. My MOST WONDERFUL service advisor- J I came in a day early for my 20K-mile service on my 2017 C43 coupe just to drop off my car and pick up a loaner. My MOST WONDERFUL service advisor- Joanne Zaren- said if I had time to wait, she could fit me in that afternoon. 90 minutes or so later, my car was fully-serviced and washed ready for me to drive home! I can't say enough about how much I love the car (except for the run-flat tires and a VERY balky navigation system) and how I have ALWAYS been treated as a valued customer and friend by the staff at MB of FW. Joanne and her team of service techs are just the BEST!!! More

My first Benz I was looking for a used 2016 GLC 300, Ft. Washington has several in stock. Kevin Neuman showed me both new and several used. I settled on a used on I was looking for a used 2016 GLC 300, Ft. Washington has several in stock. Kevin Neuman showed me both new and several used. I settled on a used one. We quickly negotiated a price I thought was very fair, and I did my homework too. The car delivery was no issue, great dealer! Don S More

Disappointed Since purchase I’ve had all service except one completed at this dealership. I went to Cherry Hill once on a recommendation and it was worse. What sho Since purchase I’ve had all service except one completed at this dealership. I went to Cherry Hill once on a recommendation and it was worse. What should have been a simple service was the worst I’ve experienced. I was misdirected upon entering, not informed until I asked for information, ended up being placed in a dirty loaner with low gas and 1900 miles over required service. When I had an issue, it took 5 calls and 2 hours for someone to call me back. When I picked up car, shortly after leaving, the tire indicator light came on. The dealership was about to close when I called and I was told someone would call me back. Three days later, no one did and I’m now once again taking my time to have to come to them. More

Service Prompt and courteous service. Couldn't make it any easier to have your car serviced. I would recommend it to anybody who asks thank you Prompt and courteous service. Couldn't make it any easier to have your car serviced. I would recommend it to anybody who asks thank you More

Fantastic people to work with Service here is always consistently terrific, they go out of their way to take care of there customers, weather they know you or not , that’s the sign Service here is always consistently terrific, they go out of their way to take care of there customers, weather they know you or not , that’s the sign of a great operation More

First Class Service Fort Washington Mercedes provided top notch customer service with answering my questions, addressing my concerns and maintaining communication while m Fort Washington Mercedes provided top notch customer service with answering my questions, addressing my concerns and maintaining communication while my vehicle was repaired through their collision service. From the time I arrived at the dealership to the last minute of picking up my vehicle I felt like a priority. In addition, the repair work was excellent!!! Thanks John to you and the other members of the Mercedes Team. Just Great! More

Excellent customer service, on time scheduling. Kevin has a great personality is very helpful and knowledgeable of my Benz GLS 450!!!Great person to have on your team.Purchase my car though phone co Kevin has a great personality is very helpful and knowledgeable of my Benz GLS 450!!!Great person to have on your team.Purchase my car though phone conversations. More