Mercedes-Benz of Fort Washington

Tire replacement The service reps at each step of my visit were customer satisfaction focused. This repair was covered by my wheel warranty so no price comment. The service reps at each step of my visit were customer satisfaction focused. This repair was covered by my wheel warranty so no price comment. More

Tony is the best! If you are lucky enough to get Tony as your service agent you are in for a treat. Professional and a great to work with. If you are lucky enough to get Tony as your service agent you are in for a treat. Professional and a great to work with. More

Great customer service The service was excellent and fast. Also, while you wait, they provide massage chairs, TVs, and snacks. MB treats their members great. My only issue w The service was excellent and fast. Also, while you wait, they provide massage chairs, TVs, and snacks. MB treats their members great. My only issue was the rep eating his breakfast while checking my car in. I understand it’s early, 9:30AM, but I also know that eating on the front line, while helping a customer is inappropriate. Other than that, the service and treatment was excellent! More

Sterling Service I was able to bring my Mercedes C300 without an appointment on a Saturday to Express Service. I received a quote for my broken headlight, waited only I was able to bring my Mercedes C300 without an appointment on a Saturday to Express Service. I received a quote for my broken headlight, waited only a short time, and was charged less than the quote (which was based on an hourly labor rate but the job took less than an hour). Popcorn and muffins and coffee also helped. More

My salesman has gone out of his way to help I've had an annoying problem with a plastic piece that covers the seatbelt mechanism. It popped off when I used the seatbelt. Although it took 3 tries I've had an annoying problem with a plastic piece that covers the seatbelt mechanism. It popped off when I used the seatbelt. Although it took 3 tries for the service department to fix the issue, my salesman, Kevin, went out of his way to minimize the disruption to me. I live 30 to 40 minutes away and for each service he either picked up the car himself or arranged for someone else to do it. More

As always, MB of FW gave me fast and perfect service! I came in a day early for my 20K-mile service on my 2017 C43 coupe just to drop off my car and pick up a loaner. My MOST WONDERFUL service advisor- J I came in a day early for my 20K-mile service on my 2017 C43 coupe just to drop off my car and pick up a loaner. My MOST WONDERFUL service advisor- Joanne Zaren- said if I had time to wait, she could fit me in that afternoon. 90 minutes or so later, my car was fully-serviced and washed ready for me to drive home! I can't say enough about how much I love the car (except for the run-flat tires and a VERY balky navigation system) and how I have ALWAYS been treated as a valued customer and friend by the staff at MB of FW. Joanne and her team of service techs are just the BEST!!! More

My first Benz I was looking for a used 2016 GLC 300, Ft. Washington has several in stock. Kevin Neuman showed me both new and several used. I settled on a used on I was looking for a used 2016 GLC 300, Ft. Washington has several in stock. Kevin Neuman showed me both new and several used. I settled on a used one. We quickly negotiated a price I thought was very fair, and I did my homework too. The car delivery was no issue, great dealer! Don S More

First new car service -A Courteous, very efficient, friendly staff. Was reminded about inspection due. Service was prompt Professional staff Clean facility Very efficie Courteous, very efficient, friendly staff. Was reminded about inspection due. Service was prompt Professional staff Clean facility Very efficiently run Was not aware that first service would be over $300 More

Inspection for my car. The service department expedited an emergency request, while providing a car, so I would not miss my brother’s wedding ...all of this was done at the The service department expedited an emergency request, while providing a car, so I would not miss my brother’s wedding ...all of this was done at the end of a busy Saturday. Everyone was so accommodating and understanding of my situation. Please acknowledge their professionalism and five star customer service! Thank you, Cheryl R. More

Disappointed Since purchase I’ve had all service except one completed at this dealership. I went to Cherry Hill once on a recommendation and it was worse. What sho Since purchase I’ve had all service except one completed at this dealership. I went to Cherry Hill once on a recommendation and it was worse. What should have been a simple service was the worst I’ve experienced. I was misdirected upon entering, not informed until I asked for information, ended up being placed in a dirty loaner with low gas and 1900 miles over required service. When I had an issue, it took 5 calls and 2 hours for someone to call me back. When I picked up car, shortly after leaving, the tire indicator light came on. The dealership was about to close when I called and I was told someone would call me back. Three days later, no one did and I’m now once again taking my time to have to come to them. More