Mercedes-Benz of Fort Washington

Brake and emissions repair. Susan is extremely knowledgeable and helpful. She did extra work to get my emissions problem covered by warranty. She makes sure all available discoun Susan is extremely knowledgeable and helpful. She did extra work to get my emissions problem covered by warranty. She makes sure all available discounts are applied to work. More

Positive Ian was nice to do business with ... patient and answered all our questions! Love the car I got ... will b back in the future every one was very ple Ian was nice to do business with ... patient and answered all our questions! Love the car I got ... will b back in the future every one was very pleasant ! Not a night mare like usually dealing with car dealers More

terrific I called for service, listed what needed to be taken care of, appointment was made at my convenience and everything was fine and worked out. I called for service, listed what needed to be taken care of, appointment was made at my convenience and everything was fine and worked out. More

Questionable Service tatics The S550 was my ideal car since my tennage years and after owing other highend cars including a BMW 750Li and 2 Escalades. Mercedes of Fort Washington The S550 was my ideal car since my tennage years and after owing other highend cars including a BMW 750Li and 2 Escalades. Mercedes of Fort Washington by far have the worst service, It's not that your people skills are terrible but as a whole your reps are much to serious, all about business, no smiles and no interest in the customer. This isn't about the last rep that serviced my vehicle but my overral experience since owning a mercedes. The vibe I get is we're mercedes and we're doing you a favor (entitlement). Last but most important your service recommendations and sales tactics seem to take advantage of the customer recommending me to fix things that are not needed or passing the cost to me for things that should be covered under the manufactures warranty. Your warranties lack quality coverage something i would expect from an American made vehicle. I've had poor service from chrysler and Mercedes is right there with them. When my lease is up I'll be running my xxx right back to BMW that 750Li will suffice my needs and the service has always exceeded my expectations. More

Wonderful This is the only car dealership I trust. I will purchase a Mercedes when my son starts driving. Ft washing is always accommodating.” Kind and polite This is the only car dealership I trust. I will purchase a Mercedes when my son starts driving. Ft washing is always accommodating.” Kind and polite More

Best service anywhere! I am fortunate enough to have a wonderful service advisor. His name is Paul Forsyth’s. He is incredibly attentive and responsive any time I call or I am fortunate enough to have a wonderful service advisor. His name is Paul Forsyth’s. He is incredibly attentive and responsive any time I call or need anything done I stay with Mercedes of Ft washington for the great service that I get Paul , my service advisor is the best ! More

Oil pan still leaking Great place. JoAnne Zaren is fabulous!! Couldn't have been more helpful! Had to return because the Oil Pan still leaked after the first fix. All d Great place. JoAnne Zaren is fabulous!! Couldn't have been more helpful! Had to return because the Oil Pan still leaked after the first fix. All done now and Happy!! More

Great buying experience The salesman, Mohsen Mohimani, was very helpful, knowledgeable, and pleasant. The financing specialist, Desiree, was also very nice to work with. I The salesman, Mohsen Mohimani, was very helpful, knowledgeable, and pleasant. The financing specialist, Desiree, was also very nice to work with. I also spoke with another salesman, Cecil, who was also very friendly and helpful. More

Accommodating I live in NJ and the service department arrange to have a loaner delivered to me and they took my car back to Pa. When it was done, they drove it back I live in NJ and the service department arrange to have a loaner delivered to me and they took my car back to Pa. When it was done, they drove it back to me in NJ - exceptional service! More

Xavier L. is a Terrific Mercedes Rep! Xavier worked diligently to ensure I was informed by providing a status throughout my time waiting for my vehicle. He did so with poise and a smile! Xavier worked diligently to ensure I was informed by providing a status throughout my time waiting for my vehicle. He did so with poise and a smile! Great experience with Xavier - Thank you! More