Mercedes-Benz of Fort Washington

Best in Class For the more than 25 years I have been dealing with this agency, sales and service have always been top notch. Service team is very professional and For the more than 25 years I have been dealing with this agency, sales and service have always been top notch. Service team is very professional and efficient. Quick drop offs and pick ups, with loaners when needed. More

poor handicaped access Very unfriendly for handicapped customers. No way to log in except walk up 2 sets of stares. Once up and exhausted, NO WHERE FOR NEEDS CUSTOMERS YO SI Very unfriendly for handicapped customers. No way to log in except walk up 2 sets of stares. Once up and exhausted, NO WHERE FOR NEEDS CUSTOMERS YO SIT awaiting customer service agent. Then God forgive u need a rest room...its a long walk from entrance to this area. Waiting area was good Over all service was very good but as a handicapped public business I give u an F james walker More

Kingman Fred treated me as a professional should. He and Brian showed patience while I tried to navigate d through the intricacies of the new car. Fred treated me as a professional should. He and Brian showed patience while I tried to navigate d through the intricacies of the new car. More

Collision It took four weeks total to fix my car at the rate of over eleven thousand dollars. Thus far I am very pleased with the outcome. I was allotted a vehi It took four weeks total to fix my car at the rate of over eleven thousand dollars. Thus far I am very pleased with the outcome. I was allotted a vehicle for the whole time my car was being serviced. When I was called to pick up my car which needed to be inspected and the recall on the back seat belts completed I waited for completion of inspection as my insurance and registration was needed in which I had in my possession. I was then informed after about an hour, that the emission didn't pass and it would be 2-3 hours. I was allotted another vehicle to go home and wait to be called. That never happened until the next morning. Needless to say I was not happy with Michael O'Brien who said he called, but perhaps dialed a wrong number. This was the Only time I have been unhappy with MB. When I picked up my car the passenger weather mat was missing. Derick called the body shop and they said they would bring it to my home. He called to say what time he would arrive. He arrived at exactly the time he said he would and insisted on putting it in my car himself although I told him I was capable of doing it myself. Sincerely, Ms Argeleen Ragsdale More

Road Side Assistance Eric was prompt, courteous, very knowledgeable and replaced my dead battery on the spot. Michael was extremely helpful in explaining the roadside ass Eric was prompt, courteous, very knowledgeable and replaced my dead battery on the spot. Michael was extremely helpful in explaining the roadside assistance service process. More

SALES EXPERIENCE EXCELLENT FRIENDLY COMPETENT SERVICE-FRED MIELKE IS BY FAR THE BEST SALES CONSULTANT I HAVE EVER DEALT WITH AS A MERCEDES BENZ CUSTOMER-I WILL AND AM EXCELLENT FRIENDLY COMPETENT SERVICE-FRED MIELKE IS BY FAR THE BEST SALES CONSULTANT I HAVE EVER DEALT WITH AS A MERCEDES BENZ CUSTOMER-I WILL AND AM RECOMMENDING HIM AND THE FORT WASHINGTON DEALERSHIP TO MY FAMILY, FRIENDS AND CLIENTS BARRY E HORROW More

Great Service Staff was professional, service advisor let you know what the problem is before fixing it. Work is never done on your vehicle without your approval. C Staff was professional, service advisor let you know what the problem is before fixing it. Work is never done on your vehicle without your approval. Comfortable atmosphere, clean and quiet waiting area with tv's to watch. I am always satisfied when I come to Mercedes Benz of Ft. Washington. More

Great customer service ! This dealership always goes above and bound to make their customers happy. Would highly recommend this place to anyone looking for a great service / This dealership always goes above and bound to make their customers happy. Would highly recommend this place to anyone looking for a great service / sales location. More

In the end it was a very satisfying experience. The first sales person I dealt with was not very helpful, however once the manager got involved everything was excellent. I have been buying mercedes The first sales person I dealt with was not very helpful, however once the manager got involved everything was excellent. I have been buying mercedes at this dealership since 1974. More

Bailed me out after a tire blew in a pothole in Philadelphia I am VERY grateful for the service above the call of duty. I had a blown tire in Philadelphia. I called the dealer and they came with a loaner and fla I am VERY grateful for the service above the call of duty. I had a blown tire in Philadelphia. I called the dealer and they came with a loaner and flatbed to take the car back to Fort Washington to replace the tire. I went on to teach my classes at Drexel University and then to the dealer the following day to retrieve my vehicle. More