Mercedes-Benz of Fort Washington

Questionable Service tatics The S550 was my ideal car since my tennage years and after owing other highend cars including a BMW 750Li and 2 Escalades. Mercedes of Fort Washington The S550 was my ideal car since my tennage years and after owing other highend cars including a BMW 750Li and 2 Escalades. Mercedes of Fort Washington by far have the worst service, It's not that your people skills are terrible but as a whole your reps are much to serious, all about business, no smiles and no interest in the customer. This isn't about the last rep that serviced my vehicle but my overral experience since owning a mercedes. The vibe I get is we're mercedes and we're doing you a favor (entitlement). Last but most important your service recommendations and sales tactics seem to take advantage of the customer recommending me to fix things that are not needed or passing the cost to me for things that should be covered under the manufactures warranty. Your warranties lack quality coverage something i would expect from an American made vehicle. I've had poor service from chrysler and Mercedes is right there with them. When my lease is up I'll be running my xxx right back to BMW that 750Li will suffice my needs and the service has always exceeded my expectations. More

Electronic convertible issues and brakes Hi come from out of state because Ryan and Derek offer the best customer service I’ve been to other dealerships in other states where I live Ryan and Hi come from out of state because Ryan and Derek offer the best customer service I’ve been to other dealerships in other states where I live Ryan and Derek are true professionals and do an excellent job that’s why keep coming back More

Great buying experience The salesman, Mohsen Mohimani, was very helpful, knowledgeable, and pleasant. The financing specialist, Desiree, was also very nice to work with. I The salesman, Mohsen Mohimani, was very helpful, knowledgeable, and pleasant. The financing specialist, Desiree, was also very nice to work with. I also spoke with another salesman, Cecil, who was also very friendly and helpful. More

Accommodating I live in NJ and the service department arrange to have a loaner delivered to me and they took my car back to Pa. When it was done, they drove it back I live in NJ and the service department arrange to have a loaner delivered to me and they took my car back to Pa. When it was done, they drove it back to me in NJ - exceptional service! More

Xavier L. is a Terrific Mercedes Rep! Xavier worked diligently to ensure I was informed by providing a status throughout my time waiting for my vehicle. He did so with poise and a smile! Xavier worked diligently to ensure I was informed by providing a status throughout my time waiting for my vehicle. He did so with poise and a smile! Great experience with Xavier - Thank you! More

Inspection I waited for my car as it was just for inspection. Some places say they will be done quickly, but my car was done quickly which was very important to I waited for my car as it was just for inspection. Some places say they will be done quickly, but my car was done quickly which was very important to me. Everyone was very friendly and engaging. More

Great service People are really nice. Great, reliable service. Bit pricey, but, you get what you pay for is absolutely true. They provide loaner, if booked in advan People are really nice. Great, reliable service. Bit pricey, but, you get what you pay for is absolutely true. They provide loaner, if booked in advance, which is really good. More

Great experience The service is wonderful plus they check every little thing in the car leak and everything else anything wrong they let you know and they fix it The service is wonderful plus they check every little thing in the car leak and everything else anything wrong they let you know and they fix it More

Incredible Service It is always refreshing and relieving to know you are in knowledgeable and skillful hands when getting your car serviced at Mercedes Benz Fort Washing It is always refreshing and relieving to know you are in knowledgeable and skillful hands when getting your car serviced at Mercedes Benz Fort Washington. They know EXACTLY what to fix and look out for when servicing your vehicle. I can trust them and now having my first Benz for a full year now, I don't think I could ever drive another brand with the quality of service that comes with Mercedes Benz Fort Washington! More

Excellent service team Service advisor Paul forsythe was very helpful throughout the service process. Kept me informed about the worked being done. Car dropping and picking Service advisor Paul forsythe was very helpful throughout the service process. Kept me informed about the worked being done. Car dropping and picking and the loaner arrangements were quick process. More