Mercedes-Benz of Fort Washington

Great service / Great people After having a terrible experience at Keenan of Doylestown I was directed by a friend to go to Fort Washington. From the moment I walked in I was trea After having a terrible experience at Keenan of Doylestown I was directed by a friend to go to Fort Washington. From the moment I walked in I was treated respectfully and as if I were already an owner of a Mercedes. Julian was my salesperson and I couldn't have asked for a more experienced and professional person to take me through the process. He helped in every possible way and always made me feel as though he was unbothered by any request. Fort Washington not only gets five stars but the put Keenan in Doylestown to shame... Great job MBFW! More

Warranty Recall Service The recall did not apply to my vehicle even though I received a letter from Mercedes-Benz. This was not a very good use of my time. The recall did not apply to my vehicle even though I received a letter from Mercedes-Benz. This was not a very good use of my time. More

Another great experience! Joanne was superb helping me out last minute with a replacement of my battery which was dying. Took my car immediately, had it processed, relaxed wit Joanne was superb helping me out last minute with a replacement of my battery which was dying. Took my car immediately, had it processed, relaxed with coffee and before I knew it, was on my way. She also scheduled me for my upcoming annual service. Thanks for making my car troubles go away. More

Mr. D The service in setting up our lease was very simple I have leased cars for the last 40 years and this was one of the best experiences I have had getting a lease. The people I dealt with at the dealershi I have leased cars for the last 40 years and this was one of the best experiences I have had getting a lease. The people I dealt with at the dealership were incredibly professional. More

Best in Class For the more than 25 years I have been dealing with this agency, sales and service have always been top notch. Service team is very professional and For the more than 25 years I have been dealing with this agency, sales and service have always been top notch. Service team is very professional and efficient. Quick drop offs and pick ups, with loaners when needed. More

poor handicaped access Very unfriendly for handicapped customers. No way to log in except walk up 2 sets of stares. Once up and exhausted, NO WHERE FOR NEEDS CUSTOMERS YO SI Very unfriendly for handicapped customers. No way to log in except walk up 2 sets of stares. Once up and exhausted, NO WHERE FOR NEEDS CUSTOMERS YO SIT awaiting customer service agent. Then God forgive u need a rest room...its a long walk from entrance to this area. Waiting area was good Over all service was very good but as a handicapped public business I give u an F james walker More

Road Side Assistance Eric was prompt, courteous, very knowledgeable and replaced my dead battery on the spot. Michael was extremely helpful in explaining the roadside ass Eric was prompt, courteous, very knowledgeable and replaced my dead battery on the spot. Michael was extremely helpful in explaining the roadside assistance service process. More

SALES EXPERIENCE EXCELLENT FRIENDLY COMPETENT SERVICE-FRED MIELKE IS BY FAR THE BEST SALES CONSULTANT I HAVE EVER DEALT WITH AS A MERCEDES BENZ CUSTOMER-I WILL AND AM EXCELLENT FRIENDLY COMPETENT SERVICE-FRED MIELKE IS BY FAR THE BEST SALES CONSULTANT I HAVE EVER DEALT WITH AS A MERCEDES BENZ CUSTOMER-I WILL AND AM RECOMMENDING HIM AND THE FORT WASHINGTON DEALERSHIP TO MY FAMILY, FRIENDS AND CLIENTS BARRY E HORROW More

Kingman Fred treated me as a professional should. He and Brian showed patience while I tried to navigate d through the intricacies of the new car. Fred treated me as a professional should. He and Brian showed patience while I tried to navigate d through the intricacies of the new car. More

Collision It took four weeks total to fix my car at the rate of over eleven thousand dollars. Thus far I am very pleased with the outcome. I was allotted a vehi It took four weeks total to fix my car at the rate of over eleven thousand dollars. Thus far I am very pleased with the outcome. I was allotted a vehicle for the whole time my car was being serviced. When I was called to pick up my car which needed to be inspected and the recall on the back seat belts completed I waited for completion of inspection as my insurance and registration was needed in which I had in my possession. I was then informed after about an hour, that the emission didn't pass and it would be 2-3 hours. I was allotted another vehicle to go home and wait to be called. That never happened until the next morning. Needless to say I was not happy with Michael O'Brien who said he called, but perhaps dialed a wrong number. This was the Only time I have been unhappy with MB. When I picked up my car the passenger weather mat was missing. Derick called the body shop and they said they would bring it to my home. He called to say what time he would arrive. He arrived at exactly the time he said he would and insisted on putting it in my car himself although I told him I was capable of doing it myself. Sincerely, Ms Argeleen Ragsdale More