Mercedes-Benz of Fort Washington

Wonderful and informative. Everyone was patient, friendly and helpful. They really take the time to listen to your questions and make sure you understand their answers! Thank yo Everyone was patient, friendly and helpful. They really take the time to listen to your questions and make sure you understand their answers! Thank you Fort Washington Mercedes Dealership! More

Frank the supervisor in your shop should be credited with his know how of how to satisfy a customer. I have a problem with my 2018 E400 which has been going on since I pur in your shop should be credited with his know how of how to satisfy a customer. I have a problem with my 2018 E400 which has been going on since I purchased it last year. It has a caliber problem that no one seemed to figure out.. Frank came to my house Saturday morning to listen to what I have been saying since I picked up my car. Again my thanks to Frank who should be credited for such a great job. More

not a good experience Visited for a spark plug replacement service. First it was poor customer service from the desk, no greeting. Second, Had to wait for loaner car servi Visited for a spark plug replacement service. First it was poor customer service from the desk, no greeting. Second, Had to wait for loaner car service for half hour even appointment was setup, ask the representatives if he can help me but hes preparing his lunch time break and told me just wait. At least you can make a phone call or something to help right? No he didnt bother to do anything. Then, I was told the car will be service the next day because their schedule is very busy at the time I drop off, however, 2 hours later he called me with bunch of recommendation of other expensive services. Clearly it doesnt make any sense to me about their timing and how accurate are those recommendations. Next day When I pick up the car I saw another recommended service cost about 5k and he didnt contact me about that. Going to get 2nd opinions about recommended service because I feel this place is not as trustworthy anymore as it was. Used to have great impression about this place but this visit is a complete disappointment. Mike is the service representative during my visit. More

Always outstanding Being able to drive in and have someone help with minor issues and or needing to set appointments to brig my vehicle in for service is outstanding. S Being able to drive in and have someone help with minor issues and or needing to set appointments to brig my vehicle in for service is outstanding. Sometimes my problem is solved at the door. I have not had one problem with your drive in service. Everyone is cortiouse and helpfull and you have the best popcorn ever. More

Awesome Service! My husband and I had such a great experience with Mercedes Benz of Fort Washington. Everyone was great to work with and ensured we has a positive expe My husband and I had such a great experience with Mercedes Benz of Fort Washington. Everyone was great to work with and ensured we has a positive experience. We went back and forth several times with the sales representative ensuring they knew exactly what we were looking for, and at what price point. They well exceeded our expectations and we look forward to working with them again for our next car purchase. Thanks! More

30000 Service Check Thanks Joanne Zaren for being so friendly and helpful! You always make everything so easy. The service here is always top notch and well done! Thanks Joanne Zaren for being so friendly and helpful! You always make everything so easy. The service here is always top notch and well done! More

Always a positive experience The dealership is clean and bright and comfortable. The people are friendly and helpful. I am always informed of the service needs and the time requir The dealership is clean and bright and comfortable. The people are friendly and helpful. I am always informed of the service needs and the time required. Excellent. More

Excellent service experience Professional, accommodating and courteous service team. The service team always treat me as all customers should be treated. I always feel that I had Professional, accommodating and courteous service team. The service team always treat me as all customers should be treated. I always feel that I had quality work done on my car and I feel that my car is safe after service. More

Great, professional and timely It is always a great experience when I take my car to Mercedes Benz in Ft Washington PA. Everyone on staff is friendly and knowledgeable. It is always a great experience when I take my car to Mercedes Benz in Ft Washington PA. Everyone on staff is friendly and knowledgeable. More

In and Out before I had expected My service guy was very helpful. He called me way before the car was supposed to be ready. I came to pick it up and it was cleaned vacuumed and ready My service guy was very helpful. He called me way before the car was supposed to be ready. I came to pick it up and it was cleaned vacuumed and ready to go. More