Mercedes-Benz of Fort Washington

Excellent Experience Had a flat tire and was in the Ft Washington area visiting during the Holidays from out of town. They did an amazing job coordinating with my dealersh Had a flat tire and was in the Ft Washington area visiting during the Holidays from out of town. They did an amazing job coordinating with my dealership in NYC and locating my Tire Insurance plan in order to ensure I got processed correctly and didn't have to pay out of pocket for changing my Tires. Great run dealership! I would recommend. More

Convenience With the loaner valet service, having my vehicle serviced at Fort Washington Mercedes so simplifies the the service process that I wouldn't consi With the loaner valet service, having my vehicle serviced at Fort Washington Mercedes so simplifies the the service process that I wouldn't consider having my vehicle services elsewhere. More

My First MB - Great Experience I bought my first Benz (CPO) and Rick Robins made the experience great! He was patient and took all the time I needed. Thanks, Rick! I bought my first Benz (CPO) and Rick Robins made the experience great! He was patient and took all the time I needed. Thanks, Rick! More

Tire pressure light My tire pressure light went on and I called Paul. He said bring the car in, which I did. They gave me a loaner. A few hours later the car was fixed My tire pressure light went on and I called Paul. He said bring the car in, which I did. They gave me a loaner. A few hours later the car was fixed. It’s always professional and courteous there. More

Excellent treatment except for loaner agency. Excellent treatment except for the use of Enterprise Rental for its loaner cars. In the past they had tried to add fraudulent damage charges to previo Excellent treatment except for the use of Enterprise Rental for its loaner cars. In the past they had tried to add fraudulent damage charges to previous a rental vehicle unrelated to this dealer. More

Wonderful! This was a wonderful experience! The pleasure of auto shopping in luxury is unmatched! Frank, Issac, Karla, and Desiree was an extreme pleasure to do This was a wonderful experience! The pleasure of auto shopping in luxury is unmatched! Frank, Issac, Karla, and Desiree was an extreme pleasure to do business with! I will refer anyone and everyone to this establishment! More

Professional Sales person I have purchased many cars over the years, and have never met a sales person more professional than Leonardo. He truly listen and addressed all my que I have purchased many cars over the years, and have never met a sales person more professional than Leonardo. He truly listen and addressed all my questions and concerns. Most car sales people should spend a day with Leonardo and see how a professional car salesperson operates. More

I was treated very well in person I would say I was treated better in the dealership than I was over the phone. I wasn't treated poorly, however when I called the receptionist was not I would say I was treated better in the dealership than I was over the phone. I wasn't treated poorly, however when I called the receptionist was not friendly at all. When I asked if it was possible if I could get a loner vehicle, she was very curt and dismissive. That being said...I was pleasantly surprised with the customer service in person. More

Delivery of my new car. The sales person, sales manager and entire sales staff did a very good job. I did need the service department to find out why the engine light kept go The sales person, sales manager and entire sales staff did a very good job. I did need the service department to find out why the engine light kept going on. The car came back twice when I was test driving the car until the issue was resolved (I hope). The day I took delivery I spent just over 3 hours waiting for the car so I could leave. I had an appointment that I mentioned before the day of delivery clearly telling them I needed to leave no later than 2:30 ( I arrived at 12:30). I had asked for a lease application days before the delivery but did not get it until i arrived at the dealership to take delivery. Not sure if that was the hold up or the service department was backed up but it was painful. Hopefully my future interaction with the dealership will be smoother. More

Yearly inspection I had my car in for routine maintenance and inspection. The service was done within a reasonable amount of time and the rep was helpful and courteous. I had my car in for routine maintenance and inspection. The service was done within a reasonable amount of time and the rep was helpful and courteous. More