Mercedes-Benz of Fort Washington

Overall experience The entire staff starting with the salesman to the general manager to the service department made me feel comfortable. This my 5th Mercedes and I will The entire staff starting with the salesman to the general manager to the service department made me feel comfortable. This my 5th Mercedes and I will recommend this experience as the most pleasurable. More

Fixed an issue that was hard to diagnose They took the car in, diagnosed from my description and fixed it. They kept me informed without me having to pester. The car was ready when promised. They took the car in, diagnosed from my description and fixed it. They kept me informed without me having to pester. The car was ready when promised. More

The best Mercedes Service center The service department employees are always very nice, knowledgeable, trustworthy and sincerely want to keep my car "as new as possible". It is a plea The service department employees are always very nice, knowledgeable, trustworthy and sincerely want to keep my car "as new as possible". It is a pleasant "once a year" visit! More

Communication is important After waiting for an hour, Dexter advised that my left rear tire had a nail and needed to be replaced Unfortunately, ten minutes later, someone else After waiting for an hour, Dexter advised that my left rear tire had a nail and needed to be replaced Unfortunately, ten minutes later, someone else needed 4 tires and since there were no other tires in stock, I was given a loaner car. The tire was due in at 5pm and I was told the car would be delivered to my home later that night. At 630pm I called and Xavier in service told me the tire arrived late and the techs had gone home so my car would be ready the next day. I told him that I needed the car by 11am the next day as I had an appointment.. After a couple of my phone calls, the car finally arrived at 1110am..It was delayed further due to being delivered to my office rather than my home as requested as requested previously. Needless to say, I was late for my appointment.. A very unhappy experience and not up to Mercedes standards More

Automatic start issue, noise under the hood and radio issue Paul is amazing. No matter the issue he always works hard to ensure everything is taken care of. All of my issues were addressed. Definitely one of th Paul is amazing. No matter the issue he always works hard to ensure everything is taken care of. All of my issues were addressed. Definitely one of the best service technicians you all have More

the best place I have 2 van sprinter and this time am stop bye sec van for first oil change, fast end send txt email all time about my van I have 2 van sprinter and this time am stop bye sec van for first oil change, fast end send txt email all time about my van More

excellent Excellent--comfortable, fast, efficient, --a well organized, smooth working organization, with well trained personnel. Physical space is clean, well c Excellent--comfortable, fast, efficient, --a well organized, smooth working organization, with well trained personnel. Physical space is clean, well cared for, and comfortable. I have yet to come away from a visit with a negative comment. More

Great service The technician explained everything that was wrong with the car told us what we needed to do to fix it service was done correctly and on time very ni The technician explained everything that was wrong with the car told us what we needed to do to fix it service was done correctly and on time very nice clean waiting area will definitely bring my vehicles back to have service done again More

SUV purchase Other than the extremely unpleasant interaction with Frank, the used car manager, our experience was delightful. After nearly purchasing a vehicle fro Other than the extremely unpleasant interaction with Frank, the used car manager, our experience was delightful. After nearly purchasing a vehicle from Keenan Motors, we decided to give Ft Washington another shot. Mike Magarity greeted us and apologized as well as the COO, whose name I’m not recalling. We feel we received the best price possible, and we were satisfied with our trade in offer. I would mention a piece of advice for “rookie” salesmen. Don’t judge a book by its cover. Within the next three years we’ll be purchasing 2 more Benzes. More

Excellent Im very happy with the service i received at ft. Washington benz. They are very profession. Facility is very clean as well. Mike kept me informed duri Im very happy with the service i received at ft. Washington benz. They are very profession. Facility is very clean as well. Mike kept me informed during the whole time that my car was there and he also recommended things that he saw needed to be fix soon. More