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Mercedes-Benz of Fort Washington

Fort Washington, PA

Overview
Employees
Reviews
Vehicles
4.6
3,231 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476. We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you. Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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404 Pennsylvania Ave

Fort Washington, PA

19034

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Showing 3,231 reviews

March 21, 2024

They don't care about the customer, they are all about making their money. They try to find things wrong with your car so they can make money. More

by EDAGANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Mercedes-Benz of Fort Washington responded

Hello - I'm concerned to hear that we've left you with this impression and would appreciate the opportunity to get some additional details about your experience. At your earliest convenience, would you please contact me directly? Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 21, 2024

Excellent service! Explained the repair concern in layman terms. Caring employees. Listening ear. Great experience. More

by JACQUI50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know you had a great experience at Mercedes-Benz of Fort Washington! Our team always aims to provide top-notch service and clear communication. Thanks for the positive feedback!

March 21, 2024

Excellent service, polite people professionals, very happy with my car, highly recommend, very nice clean place More

by MASSINOMAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you had an excellent experience with us at Mercedes-Benz of Fort Washington! Thank you for recommending our service & team and please don't hesitate to reach out if we can assist you with any additional automotive needs in the future!

March 21, 2024

i was emailed about bringing my car in for a defect in the sun roof the salesperson said.my car not in the defect I'm still getting recall letters and emails and now since I went to the dealer to get it c More

by kevhayward7011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Mercedes-Benz of Fort Washington responded

We're sorry to read about the issue you've experienced with your sunroof after bringing it in for a check. We'd like to understand more about this situation and help resolve any confusion regarding recall letters or emails you are receiving. Please get in touch at your earliest convenience so we can assist further. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 20, 2024

brake fluid spilled in engine compartment, brake fluid bottle lids in engine compartment, oil fill tube laying on engine and not clipped/fastened in correct location, More

by HUMBERTO.L.BERRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unknown
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Mar 21, 2024 -

Mercedes-Benz of Fort Washington responded

Humberto, I'm disappointed to hear about these concerns and would like the opportunity to discuss them with you in greater detail. At your earliest convenience, would you please contact me directly? Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

Mar 21, 2024 -

HUMBERTO.L.BERRIOS responded

sure, call anytime

March 19, 2024

My car could not be washed becaused your washer was down. It's important to me to have my car washed when being serviced. More

by HJALCORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Mercedes-Benz of Fort Washington responded

We're sorry to learn that we weren't able to provide a car wash during your recent service visit. We understand how important this is for you and apologize for any inconvenience caused. Please feel free to reach out so we can make it right next time around. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 19, 2024

Mercedes Benz of Fort Washington gave me continuous updates about my vehicle. They fixed my vehicle in a timely manner. More

by DANIELLETILLMAN85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Danielle! We're glad to know that you appreciated the updates and timely service at Mercedes-Benz of Fort Washington. Thanks for sharing your experience!

March 19, 2024

Perfect service, the staff help me to complete all files and steps, simplify the purchasing process! More

by Zifan Zhou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reimel
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Mar 19, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Zifan! Thank you for your kind words! We're thrilled to hear that our staff provided you with excellent service and made the purchasing process a breeze for you. We strive to simplify every step of the journey for our customers at Mercedes-Benz of Fort Washington!

March 19, 2024

The service center personnel are always friendly, respectful and accommodating. Every occasion on which I have had to take my car in has been a smooth and pleasant experience. Their work has been imp More

by DSLANGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in Service is terrific.
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Mar 20, 2024 -

Mercedes-Benz of Fort Washington responded

We're so glad to know that our team at Mercedes-Benz of Fort Washington has consistently provided you with friendly service and high-quality experiences. We appreciate your kind words and look forward to seeing you again next time!

March 18, 2024

In general the service is good but I really appreciate my service technician, Christian, she was very helpful and understanding with my concerns during my last visit. Kindness like this goes a long way!! More

by TWOSAMUEL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Mar 18, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Samuel! We're glad to know that Christian was able to provide you with the excellent service we strive for at Mercedes-Benz of Fort Washington. Your kind words are much appreciated and will be passed on!

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