Mercedes-Benz of Fort Washington

They do a good job. But waiting an hour and half or two hours for an oil change is asking a lot. When I call for an appt, they tell me I don't need an appointment to "co But waiting an hour and half or two hours for an oil change is asking a lot. When I call for an appt, they tell me I don't need an appointment to "come in" But then I end up waiting for almost two hours- for an oil change. I don't think that's express service. Past visits I felt like a vip, not so much lately. I will say that everyone is a pleasure to deal with in the service area. More

I had a nail in my tire. I drove up to Mercedes dealership on Friday morning Andrew at the front desk. Automatically took Gold information connected me with a courtesy car Ke I drove up to Mercedes dealership on Friday morning Andrew at the front desk. Automatically took Gold information connected me with a courtesy car Keep me posted on the progress very courteous More

Frank, was efficient and quick in getting my vehicle turned around. and very informative on what was needed. turned around. and very informative on what was needed. More

Accommodating and all the staff was helpful. I wish that they paid more attention to customers’s records. I was nervous about the cost of some work that was required, then I remembered that I ha I wish that they paid more attention to customers’s records. I was nervous about the cost of some work that was required, then I remembered that I had purchased the extended warranty and the repairs were covered. If I didn’t remember( at the age were my memory fails me sometimes), then I would’ve paid a huge bill. It was difficult getting through to a live person, but Nick in the service department was very helpful with my scheduling and rescheduling an appointment. More

Christina was so helpful and extremely knowledgeable We came in late on Friday and I'm sure everyone at the dealership was ready to leave. She was very nice and I would promote her !!!! came in late on Friday and I'm sure everyone at the dealership was ready to leave. She was very nice and I would promote her !!!! More

Excellent service. I didn’t have to wait. Loaner car was ready quickly and staff were pleasant I didn’t have to wait. Loaner car was ready quickly and staff were pleasant More

Mat Remeil our sales person was terrific he went above and beyond to find us a great car at a great price, and then gave us a private lesson on how to use all the super cool techy gadgets . and beyond to find us a great car at a great price, and then gave us a private lesson on how to use all the super cool techy gadgets . More

+Coming to this dealership is always a delight because their service never fails to amaze. their service never fails to amaze. More

Great service and good people doing it. Even left a number for me to call if I need help Even left a number for me to call if I need help More

Abigail Jones was an absolute pleasure to deal with - very professional, prompt and pleasant. I would be happy to deal with her again. I bought an OEM extended warranty from her for my 2019 E300. very professional, prompt and pleasant. I would be happy to deal with her again. I bought an OEM extended warranty from her for my 2019 E300. More