Mercedes-Benz of Fort Myers - Service Center

Great service and Adam is the best Service Person, always prompt, friendly and courteous. Excellent quality of work. Have always had a good experience with everyone at Mercedes. prompt, friendly and courteous. Excellent quality of work. Have always had a good experience with everyone at Mercedes. More

I took the car in without an appointment. I knew the tires were getting worn, but I thought I might get away with having them rotated. Tom looked at the tires and showed me they were quite worn (no xx tires were getting worn, but I thought I might get away with having them rotated. Tom looked at the tires and showed me they were quite worn (no xx I knew they were). I had already priced out a new set at several tire places and knew what I was looking at price wise. Tom gave me a very competitive price, I was surprised. They even gave me a loaner car so I did not have to wait while they did the work. More

Always prompt, friendly and courteous service.Quality Always prompt, friendly and courteous service. Quality of work is excellent, never had to bring car back for re-service of same service. Trusted de Always prompt, friendly and courteous service. Quality of work is excellent, never had to bring car back for re-service of same service. Trusted dealership. More

I bought a certified Mercedes in March 2019 and purchased an extended warranty. I was told if I changed my mind before I used it I would get 90% of my money back. I contacted them six months ago to cance an extended warranty. I was told if I changed my mind before I used it I would get 90% of my money back. I contacted them six months ago to cancel the warranty. I have been lied to several times about why I haven’t received my money. I really feel the customer service is horrible. More

DO NOT TRUST SERVICE!!! This service group is openly dishonest. Brought car in for performance issues. 4 visits for the same issue resulted in $3500 bill and they replaced This service group is openly dishonest. Brought car in for performance issues. 4 visits for the same issue resulted in $3500 bill and they replaced FUNCTIONAL parts until they find the problem and then want another 2k to investigate. Absolute FRAUD! Tom Tipton, Brian Hayes - shame on you! More

As usual, my 2012 MB E350 received all the care it needed. The personnel were extremely nice, explained everything to my satisfaction, and had it ready for pickup when promised. needed. The personnel were extremely nice, explained everything to my satisfaction, and had it ready for pickup when promised. More

They have never let me down I have had a few issues and each time this service center has been there for me. Great service and personnel. I will continue to use this service cen I have had a few issues and each time this service center has been there for me. Great service and personnel. I will continue to use this service center More

Exceptional! From the first contact with service and throughout the experience.the service was exceptional. Adam was ready for me and handled the intake quickly a From the first contact with service and throughout the experience.the service was exceptional. Adam was ready for me and handled the intake quickly and efficiently. The area provided for this of us waiting for the service to be completed was the epitome of class and comfort, including a coffee machine that produced some very good cappuccino. The service provided was thorough and well explained. I felt that I was a valued client and found the experience most pleasant in all respects. More