Mercedes-Benz of Fort Myers - Service Center

My service advisor Megan was Fantastic and you should be proud to have her work for you she heip me and kept me Informed along the wayAnd receive my car on time as promised proud to have her work for you she heip me and kept me Informed along the wayAnd receive my car on time as promised More

Always good. Andrew in service always does a great job. I have had many encounters with sales services and everything has always been great. No complaints. have had many encounters with sales services and everything has always been great. No complaints. More

Convertible top repairs on our 2002 CLK 430 have cost us over $7000.00 and the top still doesn’t work. The dealership manager told us that the car wasn’t worth fixing because of its age. To “complete” the w over $7000.00 and the top still doesn’t work. The dealership manager told us that the car wasn’t worth fixing because of its age. To “complete” the work will cost us an additional $3000.00 with no guarantee that the top will work! My husband and I have been proud owners of top end cars built by Mercedes over the course of our 52 year marriage. Never have we had problems with our Grand Rapids dealership. The CLK is a Florida fun car. It’s a great car: looks beautiful, engine hums (V8). The service at the Fort Myers dealership has brought questions to our plan to purchase a new GWagon. Very disappointing experience. More

service was good, friendly and communicative. base model loaner given, very convenient. complementary car wash isn’t stellar, many missed spots and interior not wiped down. loaner given, very convenient. complementary car wash isn’t stellar, many missed spots and interior not wiped down. More

I needed an emergency repair on a flat tire. Megan got me in immediately and does a great job interacting with all the customers. Had I known how well equipped the dealership is for the comfort of the cu me in immediately and does a great job interacting with all the customers. Had I known how well equipped the dealership is for the comfort of the customers, I would have brought my work with me including my laptop and enjoyed a coffee in a private room. I didn't buy my CLS 550 at Ft Myers but I will certainly use them again. More

I brought my GLK 350 in for an airbag recall. I was told it would take 2 hours but it only took less than 1 1/2 hours. Great job and Megan could not have been nicer. it would take 2 hours but it only took less than 1 1/2 hours. Great job and Megan could not have been nicer. More

Took my E350 in for the prepaid service on Monday, Feb. 8. Dealer kept the car for 3 days. I picked it up on Wednesday, Feb. 10, and while driving home from the dealer, I noticed the check engine light was 8. Dealer kept the car for 3 days. I picked it up on Wednesday, Feb. 10, and while driving home from the dealer, I noticed the check engine light was on. Called Dean Harney in the service department, no answer, so I left a message. Never received a call back, I called again the next morning and still no answer. Finally spoke to someone else and was told that, because I needed a loaner car, the earliest that I could bring the car back is on Feb. 22. The car seems to, also, have another problem, when starting it up and turning it off, it shakes/vibrates. That's something it never did it before. I am very disappointed on the quality of service, Had everything been checked out correctly, I wouldn't have to be burdened to have to bring the car back again. More

My service supervisor, Andrew, is the BEST! The salesman who sold me my Metris is also topnotch... John. Will definitely buy another Metris when the time comes and will continue service here, at the dealer who sold me my Metris is also topnotch... John. Will definitely buy another Metris when the time comes and will continue service here, at the dealership. More

Megan by far has been the best advisor I have worked with at any dealership. She went above and beyond for me and my husband at any dealership. She went above and beyond for me and my husband More

My advisor, Tom Tipton, continues to perform his duties with a high level of efficiency while being friendly. He explained what would be done during this visit (annual maintenance) and gave me an estimated with a high level of efficiency while being friendly. He explained what would be done during this visit (annual maintenance) and gave me an estimated cost. At this visit he made me aware of the need for two rear tires. I was provided with a loaner and I was appreciative of all the staff that worked together to provide me with exceptional service. More