Mercedes-Benz of Fort Myers - Service Center

Drivers window left open 1 inch in the pouring rain Tom was fantastic, overall experience was not. I have a 14 yr. old car, it needs a l/f door module for 345+, it intermittently doesn't close the wi Tom was fantastic, overall experience was not. I have a 14 yr. old car, it needs a l/f door module for 345+, it intermittently doesn't close the window all the way. Your lot personnel should be more attentive to these product problems. The l/f window was left down about 1 inch in the pouring rain. The left front door panel and half of the left front seat was soaking wet when I got in my car. The door panel is now ruined, the material on the armrest is no longer tight like it is on the right side. So far the wood trim has not cracked. The seat dried out. More

Fort Myers Mercedes Cody at the Fort Myers Mercedes Dealership always provides one of the best service experiences. From a loaner car each time to greeting you at door w Cody at the Fort Myers Mercedes Dealership always provides one of the best service experiences. From a loaner car each time to greeting you at door when you arrive ; he helps you remember why you invested in a Mercedes. More

Stellar Experience My experience was stellar. They opened at exactly the time they said and I was in and out with a loaner within a few minutes and on my way to work. My experience was stellar. They opened at exactly the time they said and I was in and out with a loaner within a few minutes and on my way to work. He called and kept me informed throughout the day and was ready when I came to pick up my care. Could not have been more professional. More

Excellent service I have always had a very good experience with their service department. Brian Hayes does a great job. He is professional and very thorough from start I have always had a very good experience with their service department. Brian Hayes does a great job. He is professional and very thorough from start to finish. More

Excellent service rep and dealership! Tom Tipton my service rep did a great job setting up and having my Mercedes-Benz serviced. Had loner vehicle ready and no hassles .... everything went Tom Tipton my service rep did a great job setting up and having my Mercedes-Benz serviced. Had loner vehicle ready and no hassles .... everything went perfect. Thanks for taking care of me. More

excellent the car was returned clean and everything working everyone we spoke to was helpful. the coffee was good and the visit was a pleasure.always happy at t the car was returned clean and everything working everyone we spoke to was helpful. the coffee was good and the visit was a pleasure.always happy at this dealership More

Service is A for awesome! Nice people and great experience Was in and out with a free loaner in only a few minutes Delivered the car as promised No hassle Nice people and great experience Was in and out with a free loaner in only a few minutes Delivered the car as promised No hassle More

Can't reach anybody on the phone to answer questions Terrible telephone response . Called six times and could not reach anybody to discuss anything. Waited three hours for a return call and never receive Terrible telephone response . Called six times and could not reach anybody to discuss anything. Waited three hours for a return call and never received one More

Most awful service ever After 4 years of owning a Mercedes I would never buy again. Time is valuable and every time there has been a recall repair or a button falls off, I en After 4 years of owning a Mercedes I would never buy again. Time is valuable and every time there has been a recall repair or a button falls off, I end up sitting at this dealership for hours. Today is because the wiper fluid pump failed and new tires. Has been 3 hours and I just heard it's going to be another hour and a half. Once I waited 7 hours for a minor recall repair. No food... And starving makes me cranky, so bring a picnic lunch if you plan to come here. At least there's free wifi in the waiting room, so you can warn others. More

Poor Service Experience I bought my new Mercedes at another dealership in a neighboring city. It needed service so I brought it here as it is closer. When I arrived I was q I bought my new Mercedes at another dealership in a neighboring city. It needed service so I brought it here as it is closer. When I arrived I was questioned about where I bought the car. Immediately I was made to feel uncomfortable as if because I had not bought it at this dealership I was not part of this dealership "family". Nothing was said directly, but it was a feeling and the demeanor the service tech gave off. Like, why are we dealing with this if you got the car down the road. In any event, I explained the problem and again was asked if the "other" dealership was made aware of the issue as the car is only a month old. Why does that matter? I am here, you're a Mercedes service center, and I expect first class service. I was very thorough in explaining the issue and offered to demonstrate it so the tech could see. I was told it was unnecessary. After the uneasy start, I waited for 2 1/2 hours before I was told the car was ready. I go out with the service advisor and the car has NOT been fixed. In fact, it was doing exactly the same thing. I knew more about the issue than they did and proceeded to demonstrate the problem. Something I just mentioned I offered to do at the start but was told was not needed. The tech seemed in a rush, and slightly annoyed, wanting to get me out of there. Now the tech tells me that the issue was a known glitch with some vehicles. Wait a second, when we were walking to the car I was told it was fixed. Now I was being told it was a known glitch and that a software update would be coming in the next 7 to 10 days? 2 1/2 hours to be told that software was on its way? Needless to say, I was not happy. I am only giving the overall experience two stars instead of one because at least the waiting room was decent and the staff in there pleasant and accommodating. Lastly, to add insult to injury, the free car wash they brag about giving you with your service? A joke. My black car had more water spots on it then when I brought it in. I keep all my cars very clean and garaged and it literally looked worse than when I got there. Like it had gone through a cheap gas station car wash. I would actually have preferred they not wash it had I known how sloppy they would be. No tire dressing? They wash mine off, but don't replace it? Side view mirrors totally water spotted? White hard water spots everywhere? It's a MERCEDES! You'd think they'd want them looking showroom good driving off the lot. I guess not at this dealership. Perhaps it's stuff like this that has dropped Mercedes all the way to number 21 out 28 car brands recently in Consumer Reports. I expected WAY more than this from the Mercedes brand and this has left an unpleasant taste in my mouth. I'll see how the follow up service goes and report back. If things improve I will adjust my review accordingly. More