Mercedes-Benz of Fort Myers - Service Center

Recommended service based on my previous experience I was reluctant of going back to this dealership. I felt like it was ok but could have been great. I took the chance based on my previous experience I was reluctant of going back to this dealership. I felt like it was ok but could have been great. I took the chance to go thinking it would the last but the professionalism and courtesy were spot on. I got all questions answered, parts ordered, coming from a night shift at the hospital it was very convenient to get a loaner go home to sleep while my car is being taken care of. I will definitely go back and recommend this service department. More

NEVER AGAIN Called in for a quote (after 15 min. on the phone). A service rep was supposed to call me back ! Never ever called me back !!! Called in for a quote (after 15 min. on the phone). A service rep was supposed to call me back ! Never ever called me back !!! More

Very poor communication Impossible to get service to return multiple calls and emails. Scheduled appt online but I will be going back to Bonita Springs MB for next service. Impossible to get service to return multiple calls and emails. Scheduled appt online but I will be going back to Bonita Springs MB for next service. More

Handled recall well and great experience Pleasant staff, clean and comfortable waiting area with drinks and snacks, and timely service. Car was clean and ready when they said it would be. No Pleasant staff, clean and comfortable waiting area with drinks and snacks, and timely service. Car was clean and ready when they said it would be. No issues. Cody was excellent and happy to have them nearby. More

Great service as usual. Not much service has been needed on our SLK, but this dealer is outstanding when we do need to go there. Service is done promptly. Not much service has been needed on our SLK, but this dealer is outstanding when we do need to go there. Service is done promptly. More

Finding a way On a very crowded morning, they fit us in and addressed an emergency problem with our vehicle. The service was excellent and the staff friendly. On a very crowded morning, they fit us in and addressed an emergency problem with our vehicle. The service was excellent and the staff friendly. More

Exemplary service Came to Cape Coral for a couple months. During my stay I picked up a screw in the right rear tire of my S63. When I drove in unannounced I was met an Came to Cape Coral for a couple months. During my stay I picked up a screw in the right rear tire of my S63. When I drove in unannounced I was met and greeted with typical Southern hospitality. The greeter stayed with me until my problem was identified, tire availability confirmed and connected with a service representative. Work proceeded immediately and was completed in the time promised which was very timely. The experience ended with a great complimentary car wash. I would definitely return to this dealership and recommend it to other Mercedes owners. More

Great Help from the Service Dept. We are in this area for only a short time but found that our car needed a B service. I scheduled an appointment with the Service Dept. and Dean Harne We are in this area for only a short time but found that our car needed a B service. I scheduled an appointment with the Service Dept. and Dean Harney took excellent care of our car and us. More

Service preformed Check engine light on and the car was sluggish on acceleration. The vehicle needed new gas pump. I was given a loaner. Every thing went well. Very Check engine light on and the car was sluggish on acceleration. The vehicle needed new gas pump. I was given a loaner. Every thing went well. Very polite service department. More

My SL550 showing Brake Light On After completing a quick test on my car, it was determined that the SBC pump was faulty. After ordering the part which took 2 days to receive, they c After completing a quick test on my car, it was determined that the SBC pump was faulty. After ordering the part which took 2 days to receive, they completed the repair in one day. The quick test also found the engine mounts leaking. They were able to replace the engine mounts while waiting for the SBC pump to arrive. My service advisor, Cody Clemons, was great. He found that both problems were covered by warranty. Cody was great to work with and kept me advised of the progress of the repairs. Thank you, Cody! More