Mercedes-Benz of Fort Myers - Service Center

Upsold me and didn't inform me of Mercedes-Benz USA special When my car dash display indicated it was time for a Service A, I took it to the dealership and the service advisor noted that the mileage was almost When my car dash display indicated it was time for a Service A, I took it to the dealership and the service advisor noted that the mileage was almost to the point of requiring a Service B. He seemed knowledgeable and considerate, so I agreed to the additional service. When I picked up my car I was charged over $800 for what was essentially an oil change and a brake fluid change. My husband went online to research what the Service B should entail, and what was the customary charge for the Service B. He discovered that Mercedes-Benz USA was running a "end of summer" special which consisted of $125 off of any services of $250 or more. The service advisor never mentioned the special while acting concerned, and telling that I would have to bring my car back in for another service in a short period of time if I didn't agree to the upgraded service. My husband called the dealership to inquire about the special and asked to speak to the service manager. He was transferred to that persons extension and was immediately connected to their voicemail. He left a message about the special and asked that someone please return his call. He left his name and cell phone number - no one has returned his call. I have to wonder whether the service advisor even knew about the special. If he didn't, then why wasn't he aware of a nationwide offer? If he was aware, why didn't he mention it? More

Tire service Mgr. and service dept, worked to find my leak. Did a great job. Service dept very helpful. Will use this dealership again. Moved from Illinois to Mgr. and service dept, worked to find my leak. Did a great job. Service dept very helpful. Will use this dealership again. Moved from Illinois to Florida. More

service First time service. 10,000 miles, one year. Everything was great. Nice service and all done in one day. Will always use the dealership for my service. First time service. 10,000 miles, one year. Everything was great. Nice service and all done in one day. Will always use the dealership for my service. More

Great service , I’ve been coming to the dealership for almost a year now and I don’t regret it. We get straight to the point and aim to please. , I’ve been coming to the dealership for almost a year now and I don’t regret it. We get straight to the point and aim to please. More

Fist time service visit went great Simply no problems. Service person Jay Lineberry was polite and professional. Easy to work with. Cleaned vehicle and personally wiped it dry before we Simply no problems. Service person Jay Lineberry was polite and professional. Easy to work with. Cleaned vehicle and personally wiped it dry before we took it. No problems with charges. More

Terrible Service Sales group was good - service was horrible on 3 occasions - just for simple problems. Waited 50 minutes for service rep to intake the car. Never gree Sales group was good - service was horrible on 3 occasions - just for simple problems. Waited 50 minutes for service rep to intake the car. Never greeted me just told me to take a seat. There were only 2 customers ahead of me. Complained to manager on duty and tire was finally checked. More

Transition to Gulf Coast We relocated from Fort Lauderdale with our 2017 Mercedes GLE43 AMG. I love this dealership. Very knowledgeable and professional. I learned things I di We relocated from Fort Lauderdale with our 2017 Mercedes GLE43 AMG. I love this dealership. Very knowledgeable and professional. I learned things I didn’t know about certain things regarding the vehicle. Tom was great and explained the onboarding process to this dealership and all my prepaid maintenance and warranties. He told me when he would have me out before noon and he did. All the staff was nice and polite. We are thrilled with the service and are looking forward to a great relationship with MB - Fort Myers. More

Routine Maintenance Great dealership - whether you are purchasing or having maintenance done on your car, the service is excellent. They are very focused on customer ser Great dealership - whether you are purchasing or having maintenance done on your car, the service is excellent. They are very focused on customer service/satisfaction and always deliver. Brought my car in for routine maintenance and the work was done quickly. My service consultant, Dean, was great. More

Service as seamless and easy My service and repairs were handled quickly and easily. Adam was again excellent to work with and stayed in constant contact on the status of the rep My service and repairs were handled quickly and easily. Adam was again excellent to work with and stayed in constant contact on the status of the repairs. More

Scheduled routine maint This dealership is stellar, whether an issue or routine maintenance. Follow up and customer service are among the best I have ever encountered. Thei This dealership is stellar, whether an issue or routine maintenance. Follow up and customer service are among the best I have ever encountered. Their use of technology is quite helpful with speedy communications. More