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Mercedes-Benz of Fort Myers

Fort Myers , FL

Overview
Reviews
Vehicles
4.8
554 Reviews
Mercedes-Benz of Fort Myers treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. We look forward to serving you!
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15461 S Tamiami Trail

Fort Myers , FL

33908

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Showing 554 reviews

January 16, 2023

Best buying experience ever! Everything handled with ease and everyone friendly and courteous. Gary, our salesman, made it like buying from a friend. More

by garydrz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary Fuller
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Jan 18, 2023 -

Mercedes-Benz of Fort Myers responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Fort Myers!

January 16, 2023

Great experience,in fact, best I have ever had buying a car. Gary Fuller treated my wife and I like friends. He was not pushy, just informative. More

by garydrz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary Fuller
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Jan 18, 2023 -

Mercedes-Benz of Fort Myers responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 15, 2023

Our salesman was excellent and very patient with us. He answered all of our question and ultimately help us decide on buying a Mercedes. More

by Dlh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Grant Fuller
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Jan 18, 2023 -

Mercedes-Benz of Fort Myers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 07, 2023

This is my 5th Mercedes but my 1st bought from Mercedes-Benz of FT Myers. I was very happy. More

by julianotl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Glen Trautman
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Jan 11, 2023 -

Mercedes-Benz of Fort Myers responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

January 06, 2023

The sales staff was amazing, especially Krzysztof. He was very competent and over the top regarding his drive to ensure the customer is taken care and satisfied with their new vehicle More

by Cullentom112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krzysztof Waskowski, Phillip Kuchuk, Andrew Jenkins
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Jan 11, 2023 -

Mercedes-Benz of Fort Myers responded

It's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2022

This is our 4th Mercedes-Benz vehicle, but our first experience with Mercedes-Benz of Fort Myers. Their inventory is impressive and staff very attentive. Our salesperson Matt Jacobson was very knowledg More

by Rob
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Jacobson
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Jan 04, 2023 -

Mercedes-Benz of Fort Myers responded

Rob, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Fort Myers! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 29, 2022

Matt Jacobson is the person to call to buy a Mercedes. He knows his product extremely well and serves his Dealership with distinction. More

by smurf22153
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Jacobson
Report | Print
Dec 30, 2022 -

Mercedes-Benz of Fort Myers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 29, 2022

Best of the best dealer to work with thanks Sergey I got my second sprinter! More

by olegkurbanov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergey
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Dec 30, 2022 -

Mercedes-Benz of Fort Myers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Dec 30, 2022 -

olegkurbanov responded

Happy new year guys !

December 21, 2022

Very welcoming, easy to work with, good level of inventory and great follow up. Highly recommended. More

by mswindells
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serguei Romanovski
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Dec 23, 2022 -

Mercedes-Benz of Fort Myers responded

We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2022

I was going to purchase a convertible at this dealership. I liked the car but it wasn’t my first pick. Due to Covid, I didn’t think I’d find my dream car. I was fully prepared to purchase the car on his lot More

by MAR
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Gary
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Dec 22, 2022 -

Mercedes-Benz of Fort Myers responded

Hello Mrs. Rhodes, First and foremost I sincerely apologize for anything that happened between you and my sales consultant. I just read the text exchange between you and Gary and it’s true he was upset with how this transaction went. We held the car as a courtesy for you without a deposit because you said you were coming on Saturday to sign up and give us your down payment. You never came in and left for Maine a day earlier than you said. We continued to work with you and asked for a deposit. You would only offer $500 when our required deposit on all Mercedes is $2000. You kept making excuses as to why you couldn’t. You and I first spoke on December 15th and we agreed to the figures on our 2023 C300 convertible. You told me it was the perfect car and exactly what you wanted with color and equipment. I agreed to all your requests, including holding it until December 28th, which was when you and your husband would be returning back from Maine. We also discussed you coming in on Saturday, December 17th to sign all paperwork and pay for the vehicle before leaving for Maine on December 18th. We both agreed that you were going to put some money down, and finance the balance for a short time with your credit union until a piece of property sold that you had under contract. So on Saturday, December 17th we were to contact you, receive your down payment, hold the vehicle until you returned, and lastly, your credit union would send us the balance the following week. We both agreed that this would all take place before you left for Maine. You told me you and your husband were wanting to drive up on Sunday or Monday,. The trip would take two-three days to drive the distance which is why you asked to complete everything on Saturday so you could leave on time knowing the car would be secure. You actually flew up on Saturday to Maine and never came in as agreed. All convertibles sell very fast and we want everyone to purchase the exact new Mercedes-Benz they want. I’m glad to find the right car and that everything worked out for you in the end. I will speak with Gary about how to better handle situations like this and he will learn from his mistakes. I hope you have a Merry Christmas up north. I see there’s a huge winter storm hitting the entire area so I hope you stay safe. If you purchased a Mercedes-Benz, we are happy to service it for you once you return. I have a wonderful service department with some highly trained technicians. Sincerely, Jeff Gann

Dec 22, 2022 -

MAR responded

Good Morning Jeff. I believe you have been lied to. First of all. I was never told $2000.00. I would have gladly done that. The dealership I ended up getting the car from, required a $5000 deposit which I gladly did. Gary told me that you required a $1000.00 deposit which I said was fine. I’m not sure where you’re even getting the number $500 from. I’ve never heard of a dealership requiring such a low deposit. When I first contacted Gary I made it very clear that I wanted an E450. He told me that you had two. One had a deposit on it and the other one was a beautiful color according to him. Actually, he told me it was his favorite color. I told him that I didn’t like the color. I told him that I had been looking everywhere for a white E4 50 in an all-wheel-drive with a blue top. When we realized that we couldn’t get the E450 we decided that we could live with it. As a matter of fact. When my husband asked me what I thought. I told him “it’s a car”, Gary was shocked. I made it very clear to Gary that we needed to leave first thing Saturday because we had to drive our other brand new vehicle home and get back to Maine because my father-in-law had some serious medical issues that we had to care for. I can show you text messages where I wanted to come in on Friday. Gary said he was off that day. I told him I wanted to come in and sign but he called me back and told me that he would lose the deal if I came in on Friday. On Saturday, I did just what I said and I gave him my credit card number. I authorized him to charge $1000 because that was the number that he said. Again, if he said $2000 I would’ve been fine with that. First thing Monday morning the car that I wanted became available. I understand that you held that car for me from Saturday at roughly 3:00 PM, when I gave you the deposit until Monday around noon time when I told you I was all set. I’d like to tell you that I feel bad but when a grown man acts like a child who didn’t get his own way. I don’t. Calling customers liars is not something I would expect out of a Mercedes dealership. We have already spoken to Mercedes Benz of Naples. The sales person their was so happy we got our dream car. His response was age appropriate and we are excited to do all of our maintenance with them. It’s funny that Gary accused me of lying yet he repeatedly lied to both you and I. Not to mention all of the negative things that he said about you and the company he works for.

Dec 22, 2022 -

MAR responded

One more thing Jeff. I would have bought the car last week but your company was still price gauging. I asked if I could pay sticker for it last Wednesday. He told me no. You told me no. The only way I could have bought it was to pay $7500.00 over sticker. You said I couldn’t buy it until Monday. That was the day you were discontinuing price gauging. If you sold at sticker like every other dealership. I’d be driving the C300 right now. Excuses, excuses.

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