Mercedes-Benz of Fort Myers

Horrible experience, possibly the worst Service Department I've ever been to. I own 8 vehicles, including Teslas, Maserati and Alfa Romeos, Mercedes and Fords, etc etc. This has been hands down t Department I've ever been to. I own 8 vehicles, including Teslas, Maserati and Alfa Romeos, Mercedes and Fords, etc etc. This has been hands down the worst Service experience I've had at any dealership. Bunch of scam artists trying to take your money providing NO service whatsoever. I would stay away, these are the kinds of people that would break something on your vehicle while it's there for service, so they can charge you five times the amount to "fix" the broken things they did. Update The Service Manager reached out to me and explained that the rep I was dealing with was new and did not understand how things work. After he spoke with the mechanic and the rep on the case, he decided to issue a full refund to me and personally call and apologize. I appreciate it and have changed my rating. Thank you for making things right. I will further change to 5 star once I bring back the vehicle for service and see how they perform. More

2nd Vehicle purchased from this dealer. Good experience. Would prefer not to have to have 15 word minimum for survey. Good experience. Would prefer not to have to have 15 word minimum for survey. More

Excellent service, great atmosphere and professional staff that what there to help us on our trade deal. staff that what there to help us on our trade deal. More

Very professional and knowledgeable about the vehicles. My salesperson Josh was not pushy and basically let everything fall in place. If I were to buy another vehicle it would be from Josh at Mercedes Benz My salesperson Josh was not pushy and basically let everything fall in place. If I were to buy another vehicle it would be from Josh at Mercedes Benz Fort Myers. More

We recently purchased a new vehicle and our first time dealing with Mercedes. We dealt with Josh Thorton and he was hands down the best sales rep I’ve ever worked with. I can genuinely say it was a pleasu dealing with Mercedes. We dealt with Josh Thorton and he was hands down the best sales rep I’ve ever worked with. I can genuinely say it was a pleasure doi my business with Josh and the dealership as a whole More

Great experience! Kris was awesome! My husband is handicapped. Kris went out of his way to make sure he was comfortable! Kris was awesome! My husband is handicapped. Kris went out of his way to make sure he was comfortable! More

Love this dealer! Hands down the best car buying experience I have ever had. John Durand in sales was excellent! No pressure and so pleasant to deal with. Highly r Hands down the best car buying experience I have ever had. John Durand in sales was excellent! No pressure and so pleasant to deal with. Highly recommend! More

Best Dealership in town staff was great and truely know legible on cars and reasonable offers. legible on cars and reasonable offers. More

Kris was awesome from beginning to end! !! Professional, courteous, friendly, he was a pleasure to work with. He explained each step in the process and then explained all the features on my !! Professional, courteous, friendly, he was a pleasure to work with. He explained each step in the process and then explained all the features on my new vehicle. Kudos to Kris and everyone at Mercedes-Benz of Fort Myers!! More

I worked with Nero when I purchased my new vehicle. Great service!!!. Loved my experience. Great service!!!. Loved my experience. More