Mercedes-Benz of Foothill Ranch

Not Good! I was interested to buy a used car, so I applied for a loan knowing my credit is not great, I talked to a sales person name Alex and given all informa I was interested to buy a used car, so I applied for a loan knowing my credit is not great, I talked to a sales person name Alex and given all information needed, so he gat back to me with a good news, hey you are approved for up to $16000 even with one open auto loan that you have with Nissan. That was great until I offered them $500 and the sales or internet manager start to play game with me that it's not gonna work! Why? I chose a car that was listed for $14998 and plus the fees was about $16500, so I had $500 down and finance the rest, he was not very happy with that, so the next thing I have from Alex is......Ed is working very hard to get you approved by the bank since you have one open auto loan! Go figure!!!!! Should I trust these people?! NO WAY!!! I have all the voice mail and text related to back this up. More

Awesome and honest! To date this has been my best experience buying a car! John Harnett is a great and down to Earth salesman. He's easy to speak with and he isn't one to To date this has been my best experience buying a car! John Harnett is a great and down to Earth salesman. He's easy to speak with and he isn't one to rush you through picking a car nor act like he is in a hurry. Keep in mind this is a Mercedes Benz dealership and I was literally just wearing jeans and a polo shirt and he didn't treat me differently than others who are dressed professionally. It's nice not feeling like I am being judged. While it would have been nice to be buying a brand new 2016 Mercedes Benz S65 at 225k, I had to be realistic and go within my means. Let me tell you that it took over a week and a half, before I finally decided on a car. Truthfully though i had the financial paper work started Ed Ismail, but I was stalling and wasn't ready to commit to buying a particular car. During this time Ed told me that no one can do what he can with only 2000 dollars down and with the credit challenge and also having negative equity on my Benz that I was trading in. So me being in disbelief, I decided that I would shop around and see what other dealers who specialize in helping people with credit issues. I have to say that those dealerships whether #PremierChevroletBuenaPark or #VolkswagenofOrange are liars!! They will come back to you and tell you that they require 5k to 8k for a down payment. Now this after I had already told them that I have a deal on the table with Mercedes Benz of Foothill Ranch. I literally had to tell them that you're not listening! I couldn't help but feel like I was dealing with a low-end dealership who are a bunch of crooks and dumb-xxxxx!! To close my story I went back to Mercedes Benz of Foothill Ranch and told Ed Ismail that he was absolutely right and that the dealerships who make claims to help people with credit problems are not to be trusted. This dealership, a Mercedes Benz dealership was the only truthful one that could help. Thank you John, Ed and staff for the pleasant experience and in also getting me in my 2012 BMW 328i. I'm definitely coming back in a few years though for an S550. :-) More

Memorable buying experience with Frank Moayed Buying an first car for your 16 year old can become a daunting task, but thanks to Frank Moayed of MB Foothill Ranch for making the process seamless a Buying an first car for your 16 year old can become a daunting task, but thanks to Frank Moayed of MB Foothill Ranch for making the process seamless and a memorable one with our CLA 250. Frank was exactly the polar opposite of a stereo type car sales man that you dread of, someone who would pretend to like you and be your friend and start pushing you to make the decision, rather Frank worked with us patiently identifying each requirement and helping us with process of elimination narrowing our search to what we were looking for. He spent lot of time with us, letting us try different models and learn about our requirements, I admire Frank’s patience and his genuineness in presenting the right information and going that extra mile in making sure we got what we were exactly looking for. Sale or No-Sale Frank demonstrated an selfless unbiased view as a true adviser that made the buying easy as we knew he was working in the interest of the buyer. Frank I am taking time to write this because you truly deserve it. Best Luck. More

Awesome Buying Experience Ever! Jack Croft is by far the best I've worked with in all of my years of buying cars. Mercedes-Benz of Foothill Ranch has some of the best cars, great pr Jack Croft is by far the best I've worked with in all of my years of buying cars. Mercedes-Benz of Foothill Ranch has some of the best cars, great prices & just outstanding services overall. It wasn't my luck that they had the best people and the best car I was looking for instead I truly believe that they worked hard to achieve the level of perfection that I looked for in a Mercedes-Benz dealership. More

Impeccable Customer Service From A to Z, Mercedes-Benz of Foothill Ranch offers superior customer service. The team there understood exactly what I was looking for and put me in From A to Z, Mercedes-Benz of Foothill Ranch offers superior customer service. The team there understood exactly what I was looking for and put me in the right car. A few hiccups on my end occurred along the way to signing the deal, and Eddie, Frank, and others did everything in their power to make it all work out in the end. These guys went above and beyond the call of duty. I couldn't be happier with the service provided and the deal we reached. A+ excellence. I wish every car dealership were like these guys. They're genuine, good people interested in helping you get into the perfect Mercedes-Benz for you. More

Nasrin123 I was in 2 different Mercedes Benz dealership before going to foothill ranch. when i got there i was really frustrated and wanted to give up on gettin I was in 2 different Mercedes Benz dealership before going to foothill ranch. when i got there i was really frustrated and wanted to give up on getting Mercedes. but i went there after work just for checking out. I asked the receptionist who was so welcoming for C class and she told me will ask someone to help me. Rob Chianese came and he took me for the test drive and gave me a piece of mind that we try our best to make you happy. He is so professional and told me i don't want to promise you now i will check with bank and will give the same price that you want. I went home and a day after he called me and said has good news. I was telling myself this the game and he is doing the same that other dealers did. I didn't go there that day because i wanted to go with my cousin who knows everything about car. Long story short, we went to foothill ranch and Rob was prepared with everything exactly with the same numbers that i asked for and they didn't even ask for one more penny. He is the best sales man I've ever seen in my life. I recommend Rob to everyone who wants to have a excellent experience for getting they dream car. He doesn't try to sell you something that is not necessary. More

Excellent service Only 2 visits then I got a deal on new GLK. Thanks Ryan Park and Brian Truong on financing my new GLK. Thanks all of you Only 2 visits then I got a deal on new GLK. Thanks Ryan Park and Brian Truong on financing my new GLK. Thanks all of you More

3 years in raw once again outstanding service!! We have bought three vehicle in three years from Frank Moyed, from Foothill Ranch MB dealership. He gives outstanding service and if we are in a look We have bought three vehicle in three years from Frank Moyed, from Foothill Ranch MB dealership. He gives outstanding service and if we are in a look out again for a vehicle we would definetely go him again. We have recommended him with many of our friends and they are all happy with his service!! Last two time we bought new vehicle but this time we were buying used for my high schooler but still great experience. More

Best service ever!!! This dealer has the best customer service!! From the minute we walked in to the minute we left. They bend over backwards to make you happy and feel c This dealer has the best customer service!! From the minute we walked in to the minute we left. They bend over backwards to make you happy and feel comfortable. There was no pressure to buy, they listen to what I wanted and found the exact car I wanted. The transaction was fast and easy. I would recommend everyone to come here first. I would like to thank Mitch, Omar, and Ian for their exceptional service!! Awesome dealer, thanks, I love my new GLA 250!!! More

Happy GLK Owner! Mitch Segal was fantastic! Really cool guy! very pleasant, very accommodating. Saw a beautiful 2014 GLK Pebble Grey metallic with Sahara Beige interio Mitch Segal was fantastic! Really cool guy! very pleasant, very accommodating. Saw a beautiful 2014 GLK Pebble Grey metallic with Sahara Beige interior and fell in love with it. Mitch made it happen, never been to the dealership since they were not in town. All was done with phone and texting! delivered to my door and every bit what I expected at a great price!. Mitch still answers my texts even on his days off! and still as pleasant as ever! More