Mercedes-Benz of Foothill Ranch
Foothill Ranch, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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My answer is yes and no.Foothill provider good service My answer is yes and no. Foothill provider good service on my C300 in 2019 and 2020, but 2021 was a bit sloppy. The tire I Purchase in 2020 lasted o My answer is yes and no. Foothill provider good service on my C300 in 2019 and 2020, but 2021 was a bit sloppy. The tire I Purchase in 2020 lasted only about 15 months and only 3,000 miles. The road hazard they informed me Was 2 years, however after they did there surprise that the second year was prorated the warranty covered only about 20 percent and they stuck me for $277 for a $340 tire. Also when I asked for the figures They used in their calculations the Failed to respond. That was unprofessional, so that is why they Get a no recommendation from me. More
Issac and the team were very courteous and it was nice to get a loaner so I didn’t have to bother anyone. Car fixed washed and the dealership is 5 min away get a loaner so I didn’t have to bother anyone. Car fixed washed and the dealership is 5 min away More
David s expertise in my vehicle s situation was key to getting to the root problem, which was hitting a tiumble weed which punctured the primary radiator located beyond the secondary radiator that took getting to the root problem, which was hitting a tiumble weed which punctured the primary radiator located beyond the secondary radiator that took much more labor for the mechanic to repair More
Awesome customer service. David is the best technician advisor if you need to service your car. Highly recommend this dealer for services. David helped me save a lot of money on the issue with my car. advisor if you need to service your car. Highly recommend this dealer for services. David helped me save a lot of money on the issue with my car. More
Excellent service, friendly staffs, nice waiting area, very easy to schedule an service appointment. Never expect getting a complimentary car wash at this pandemic time. very easy to schedule an service appointment. Never expect getting a complimentary car wash at this pandemic time. More
Very good Very clean Great staff Nice service Easy to Very good Very clean Great staff Nice service Easy to go in and out Will definitely refer to others Certainly go there again Great exper Very good Very clean Great staff Nice service Easy to go in and out Will definitely refer to others Certainly go there again Great experience More
Staff was amazing and very accommodating for my situation. Did a great job with follow up and keeping me posted. Love their text updates too situation. Did a great job with follow up and keeping me posted. Love their text updates too More
3 out of 4 differently aged/worn tires, albeit the same brand, on a 2019 Certified Pre Owned Mercedes-Benz? We bought a 2019 GLC 300 Certified Pre Owned (CPO) from Mercedes-Benz of Foothill Ranch on Aug brand, on a 2019 Certified Pre Owned Mercedes-Benz? We bought a 2019 GLC 300 Certified Pre Owned (CPO) from Mercedes-Benz of Foothill Ranch on August 4, 2021. After having it for a couple of days, it came as a disappointing surprise when I saw we purchased a CPO Mercedes-Benz with three differently worn tires out of the four, one significantly. 75% of the tires were different from each other in wear! I expected the CPO process and execution at Mercedes-Benz of Foothill Ranch would have corrected it using best practice tire replacement recommendations. But, my opinion is, they stopped short and passed it on to the next owner. Conventional tire replacement recommendations, available from numerous sources online, state its best to replace your worn tires in a complete set of four. If, for some reason you do not replace all four as a set, then replace them in pairs. I’ve had to work very hard to reach a one tire remedy that the dealership agreed to replace. I also had to purchase another tire at my expense at full price to reach a matching pair, as is recommended across the tire industry. Mercedes-Benz of Foothill Ranch’s execution of this process lacks satisfied customer vision and is rather short-sighted in earning positive satisfaction sentiment, reviews, and repeat business whether buying or servicing their car there. No written policy is intended to meet every eventuality. It is a guide-line to follow. I question Mercedes-Benz of Foothill Ranch’s decision to allow 3 out of 4 tires of different wear to be determined as CPO caliber, not replacing all four tires as a set, and, when brought to their attention, not replacing tires in pairs as is the recommended tire industry standard. This could be remedied if the tires were considered an important item and following tire industry standards on their recommended replacement to a new customer in the reconditioning of the car for CPO. More