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Mercedes-Benz of Fayetteville

Fayetteville, NC

4.8
510 Reviews

420 Glensford Dr

Fayetteville, NC

28314

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Showing 510 reviews

February 24, 2023

I enjoy the customer service and the friendly faces love doing business with them thanks. More

by anthonyjohnson1965.wj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron mc call
Feb 27, 2023 -

Mercedes-Benz of Fayetteville responded

We take pride in our staff here at Mercedes-Benz of Fayetteville, Anthony. We're glad you had a great experience with us!

February 16, 2023

Everyone was pleasant. Dealership was clean, employees were helpful. I would recommend this dealership to my friends. More

by jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Caterino
Feb 16, 2023 -

Mercedes-Benz of Fayetteville responded

Thank you for your kind words, Jim! We love hearing that our customers' experiences were pleasant. Come back and visit us again soon!

February 16, 2023

Excellent costumer service and professionalism’s the car salesman’s Mr. Otto and the financial lady. Ms. Rosa. More

by vellonv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otto and Rosa
Feb 17, 2023 -

Mercedes-Benz of Fayetteville responded

We're glad you enjoyed your experience with us at Mercedes-Benz of Fayetteville! Your five star review and rating on our sales team mean so much to us.

February 15, 2023

The “Mercedes” experience was short lived. 1 and half months later, new car needed rotors; no explanation, no what can we do to make this right. 3 months later sensor went out, 2 months to get More

by dinardo.dominick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
Feb 15, 2023 -

Mercedes-Benz of Fayetteville responded

We always want all of our customers to have a great experience from when they walk in our doors to when they walk out. We are sorry you did not feel this way. Our service team always works to not only fix any maintenance issues within the vehicle, but also to put a smile on each customer's face. If you'd like to reach out to us to speak further about your experience, please call our Service Director, Chris Baxley, at 910-487-0000.

February 01, 2023

Everyone was pleasant. Dealership was clean, employees were helpful. I would recommend this dealership to my friends. More

by ljeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Feb 01, 2023 -

Mercedes-Benz of Fayetteville responded

We love hearing that! Thank you for leaving a great review about our store and team. Come back and see us again soon!

Feb 02, 2023 -

ljeans responded

Everyone was pleasant. Dealership was clean, employees were helpful. I would recommend this dealership to my friends.

January 31, 2023

After follow-up call from Jason I'm confident everything will be taken care of. I have an appointment on Jan 31 to complete everything More

by rmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 01, 2023 -

Mercedes-Benz of Fayetteville responded

We always want all customers to have trust in us. Thank you for choosing Mercedes-Benz of Fayetteville!

December 28, 2022

Friendly, accommodating, good clean shop. I will always recommend Mercedes Benz of Fayetteville for servicing Mercedes vehicles. It's the only shop I trust to look at my E Class. More

by Eric Braxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 28, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you so much for the five star review, Eric! We could not be more grateful for customers like you. Thank you for trusting us at Mercedes-Benz of Fayetteville!

December 22, 2022

Mr. Jason Miller was one of the best service advisor I have ever encountered. He set the standard for professionalism, courtesy and friendly demeanor. I commend you on his employment, More

by wnixon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Jason Miller
Dec 27, 2022 -

Mercedes-Benz of Fayetteville responded

What kind words! Thank you so much for your five star rating. It truly does mean the world to us here at Mercedes-Benz of Fayetteville.

December 16, 2022

I purchased a vehicle at this location and salesman was extremely helpful in my purchase. However, the service department for vehicle service is awful. More

by shirley60001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Winston Davis
Dec 19, 2022 -

Mercedes-Benz of Fayetteville responded

We are glad you enjoyed our sales staff. We do apologize you were not satisfied with our service department. Each of our departments always works to keep 100% of our customers happy. To speak about your experience further, please reach out to our Service Director, Chris Baxley, at 910-487-0000.

November 23, 2022

Dealership is clean, safe and comfortable with snacks and drinks available. Employees were friendly and helpful. More

by jafisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names. Sorry.
Nov 28, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for visiting Mercedes-Benz of Fayetteville! It makes us happy to hear our store was to your liking. Thank you so much for your five star rating, and Happy Holidays!

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